Hotel Isabel — Hotel in Jalisco

Probably one of the worst hotels we've ever had the misfortune to stay at, and if you bear with me through this long and ranty review I will tell you why. The first night we were assigned a room on the the building at the front, on the second floor. It had a horrible stench of naphthalene (you know, the stuff used against moths) and the bathroom was also unpleasantly smelly, and generally the furniture looked dirty and stained, so we came to the conclusion that the room was most likely not cleaned before it was given to us, and if it was it was done rather mediocre. The second night we were able to arrange the change to a room on the building in the back, near the pool on the first floor, and although it was a little better it was somewhat smaller and there were some things that were off about it like some mold that was on the ceiling of the shower. Also the cleaning lady was up at the door very early and I imagine had we not answered right away we would have her open the door while we were still on our beds. And before I tell you about the third night, let me preface with this: I understand that it was December and it is the time of the year for festivities and celebrations, I get that. But what we found unforgivable and very much unprofessional was for the hotel staff to party ALL NIGHT LONG at very high volume and continue though several guests complained through it, not only is it irresponsible for the staff because the next day they had to get early to work on the place but a disrespect and lack of judgement on the guests that paid you money to have a place to rest undisturbed. I seriously cannot think of a worse kind of business to throw a party at the workplace than a hotel, I mean for real... In conclusion: DO NOT STAY HERE. AVOID AT ALL COSTS. THERE ARE PROBABLY BETTER PLACES TO STAY NEARBY THAT WILL NOT BE A NIGHTMARE. We would not stay here again even if they paid...

It's got a great spot for tourists but honestly it's not worth it. I would've rather paid $20 more to stay in a different hotel than this one. They don't leave any towels and I have to call the lobby everytime for utilities. After a day of walking around I just want to rest but people are still outside yelling having their own party right at your window and banging walls...it was certainly annoying and its a lack of rest through the night even if you complain or bring it up to the receptionist. The food is alright but most of the waiters drag themselves to serve you, I only had 1 waitress be attentive and heartwarming towards us but the rest are just bad. They didn't keep up with refills or took forever to bring our check. The cleaning service was just floors being cleaned but your toilet and shower will continue to be dirty even if you leave the card. Definitely DO NOT recommend this hotel and I won't be staying again. Thank you and I'm sorry I hate to leave this review but it was honestly one of the worst hotels I have...

If you are looking for a quiet night and friendly personnel/management - DONT GO HERE. They gave us a room on the same level as where the renovations are.

I used the laundry service and had to pay 100 dollars!? (you can stay there three nights for almost 100 dollar) Beforehand I asked for instructions, how does it work, what do I need to do, etc. They didn't show me the price list and there was also no price list in the room. Of course I wasn't expecting 100 dollar. When I went to the reception to ask about the price, explaining we both made a mistake (I didn't ask directly and they didn't show me the price list + there wasn't one in my room) there was no solution. And after talking for more than one hour there was till nothing.

Freaking 100 dollar for one smal bag of laundry in Mexico... It's really insane!!

This place is doesn't know what...