Los Itzaes Hotel — Hotel in Playa del Carmen

We booked the reservation in this hotel upfront for 1 day only, the first time when I called. Then I called the second time to tell them im gonna have 2 people for 1 night. when we arrived at the hotel, the front person named Susan and Carolina, charged us for 2 days. When we told them that there is an error, it took them 1 hour to figure out how their credit card machine is working . after we were standing 1 hour in the hall, they still couldn't provide any information on any charge of equal education . We asked to speak with the manager 50 times, but our request was ignored. We told them lets leave the charge as is and just give us the difference in cash ." They were threatening us with the police first because we found the fraud. Clients should be aware of this hotel and never pay with the credit card period. And don't believe what they say and ask them to show you what they charge upfront before you give them your card or any information. In the end they refused us the service!!!! What the hell the cust service it is. We asked to get our ID copy's back - and we're refused. I got pissed off completely and told them I'm calling the police on you for stealing my identity . Only after that they give me my personal information. Don't ever think of doing business with them. That's a...

Over all this hotel was ok. However, if you stay here there are few things that need to be told. The hotel is located close to the beach but on a very loud street so there will be loud noises all night. They do not have parking and you canr even stop the car in front of the hotel to get out your luggage. During our three day stay, our toilet got clogged, but they did not bother to fix it, alrhough we asked them a few times. On our last day there was no running water in our bathroom. When we left the hotel, we forgot two things in our room. Although we called the reception, we only got back one of two things. I have ro say that the room itself was very nice and clean. The balcony was cute and the beds were perfect. We loved the...

Nobody in the hotel speaks English. We were charged twice for one day. We booked the steak. When we requested the process, the chargeback or give us the difference in the cash the front person? Susanna refused us to do that. We asked many times to call the manager and speak to him directly but got refusal. Only. Another lady showed up pretending to be manager when she was not. Very poor customer service on the age of fraud and disrespect. We were not able to verify the charge back on the same day and explained it to the hotel that they need to fix the error. Travelers please stay away from this hotel as much as you can or do not pay with the credit card because you will be...