Condohotel Romaya — Hotel in Quintana Roo

We stayed as a family of 4 (including a 4 year old and baby) at Condo Hotel Romaya and it could not have been a better place from which to explore Tulum. It was amazingly good value and we got better rates by contacting Diego directly than booking through a travel website. ||From first contact and throughout our stay Diego was friendly, helpful and couldn’t do enough to help us. His English is great. He was brilliant with the kids too and whenever he saw us go in the pool he made sure to come and turn on the waterfall feature which the kids loved. He also waited up late to show us our apartment after our late and delayed flight and advised us about day trips. ||The accommodation was beautiful - really authentic in style, clean and well appointed. It was easy to cook for ourselves when we wanted and there were swimming towels as well as bath towels. The housekeeping service was excellent and they even worked around our children's naps. The air conditioning units in the bedrooms were great and drinking water was provided. The balconies and garden had hammocks and outside seating and meant there was always somewhere to enjoy the view/sounds if Mexico. The dawn chorus is worth getting up for to enjoy from a hammock on the balcony! There can be some noise from the surrounding streets in the night but that would be the same anywhere downtown and it didn’t disturb us. ||The garden surrounding the pool is exquisite and it felt like a real tranquil oasis in the midst of busy Tulum. We really felt like we stumbled upon a bit of paradise. The swimming pool is lovely and so welcome after a hot day exploring the area. ||It’s an easy walk into the town centre - especially through the sports ground which is lovely in the evening and also easy to get taxis for further destinations. There are local fruit sellers and a good taqueria which Diego told us about. ||We feel really lucky that our time in Mexico was spent here and we would happily return again and again. We would happily recommend it to family...

Excellent place to stay in Tulum.

Pros: pool area is outstanding (beautiful pool, bbq facilities and chill out area), huge double bed in the ensuite room, excellent kitchen facilities, free drinking water provided, balconies are lovely in the evening and the 2nd bedroom has a hammock in it. The complex is very peaceful. Also I am into English football and they have Sky tv so you can watch all the matches if you want.

Cons: even the main road is a good 10min walk so you have to get taxis everywhere as they only have 3 bikes and we were a group of 4 so I don’t think it is fair to say they have bikes available, because they done. The showers are terrible with very little pressure.

Overall we loved it and would stay again for sure. Owner is very friendly...

Very nice, quiet condo, rooms were clean and property is well maintained. A central courtyard with a small pool surrounded by lush vegetation and colorful flowers. Hotel owners were more than accommodating even after booking mistakes on our end, and the dog sitter falling through. They asked for a deposit incase of damages the puppy may cause that was returned upon checkout, but wouldn't take extra for the trouble. Cant thank Deago enough for the help and...