Hotel Origen — Hotel in San Miguel de Allende

Stayed recently but wanted to highlight my particular issues with the property upon arrival we had booked a suite which was an upgrade through booking for a room that included a bath and a coffee machine, neither of these were included in the room and after complaining the hotel tried to insinuate that I already had a good price for the room so I should be grateful for the one we were given! Secondly - on our second evening the man on the front desk was extremely loud as we’re arriving and departing guests coming in and out of the hotel until 2am! This is unacceptable and got to a point where I had to get up and leave the room to tell people to be quiet - a job the front desk should be doing.

We were also asked to sign a form to say no housekeeping would be done during our stay yet when we went out on our first day the maid came in and cleaned - I don’t have a particular issue with this other than had I known people were accessing our room I wouldn’t have left valuables on show. In addition we arrived an hour before check in and 3 and were told the room wasn’t ready - we’ve been travelling for 4 months in Central America and this has never happened, there’s a pandemic going on, hotels are empty yet for some reason this didn’t have a room ready until 3??? Personally I think they were just doing it to be awkward.

Overall a really poor experience from a satisfaction point of view - I emailed the hotel asking for a refund of 1 nights stay which I believed to be fair given neither of us got a good night sleep on our second night only to be met with an ignorant and dismissive response about the issues raised - don’t stay here would be my advice, I’m sure there are better places in San Miguel that appreciate peoples money and...

I originally book the Hotel Verbena as I was looking for an authentic Mexican feel. Hotel Origen is not it. I could have been in anywhere USA. Hotel Verbena said that they could not accommodate me, rumor is the WiFi was not working. Hotel Origen had a great location to the centro that was the best thing about it. I had room 2 for 16 nights. The reception is on the other side of the wall, I could hear EVERY thing (reception had a squeaky chair so every move) said or done. There was work going on down the hallway it started to early like 8am. No coffee in room or reception, no safe in room, no blow dryer, or iron. No trap in plumbing so it stunk, I ran bathroom fan non stop and sprayed poo-pourii to help. The two large cabinets where had doors hanging ready to fall off and the others didn't close. was given a room with 2 queen beds as that is what I had reserved at Verbena, originally my daughter and her fiancé were suppose to join me. I was asked to move rooms twice. Upstairs no elevator. Pack and pull heavy suitcase up more stairs, no thanks. I had to stay longer due to flight cancellations they charged me a higher rate per night, then told me one amount and when I went to pay the next day the rate had increased even more. They also said the room I was in was reserved for the days I needed to add, so If I moved they would give me a lower rate but if I paid the higher rate I could stay in the room. So they were lying to me cause reserved is reserved, a higher rate doesn't fix that. Plus, I was basically the only one in the hotel. A few people stayed maybe a night or two. Overall not impressed and would have moved to a different hotel had I not wanted to hassle with finding and moving to one. I will not stay...

After a last minute decision to stay through the weekend my wife and I scrambled to find a hotel with a vacancy on Saturday morning and found a couple of rooms available at Hotel Valeriana. The website pictures looked fairly trendy and upon visiting the hotel we decided it was a decent value and rented a room for a two days. We initially opted for a second floor room with a mini balcony (room #9) and discovered after we had already moved all our stuff into the room that it had not yet been remodeled so the mattress was not very comfortable and more importantly the plumbing drains did not have traps plus one of the sink drains leaked which resulted in a stale odor in the bathroom that permeated the sleeping area if the bathroom door was left open. ||||Normally this type of experience would result in a "terrible" rating but upon asking to be moved and quickly being accommodated by the staff we ended up in a nicely remodeled (although somewhat small) first floor room that was clean, had a new mattress on the bed and was very comfortable for the to of us albeit a bit tight for two people. ||||The roof top patio has a spectacular view and fresh breads, pastries, fruit, coffee and tee are available in the morning. Moreover, the staff is friendly and very accommodating. This is by no means a luxury hotel but you get what you pay for so although far from being a great hotel it is a good value with an overall enjoyable experience despite a bit of a...