Petit Palace Suites Hotel — Hotel in Agadir

I recently had the pleasure of staying at the Petit Palace Suite Hotel in Agadir, which proved to be a delightful experience. The entire team, including the cleaning staff, were exceptional, going above and beyond in their service. I was particularly impressed by one cleaner; a petite woman with black hair, whose proficiency in English and exemplary customer service were so remarkable that I was surprised she wasn't assigned to the front desk.

The rooms were superb, and any issues were swiftly addressed by the attentive staff. Dining at the hotel was a treat; the food was delicious, and the Parisian-style decor of the restaurant added to the charm. The hotel’s location in a more residential area allowed me the opportunity to explore local shops and eateries at leisure, which was ideal for experiencing more of the local culture.

As I was working remotely during my stay, reliable internet was essential, and the hotel did not disappoint with their exceptionally fast connectivity. An evening staff member, possibly named Mohammed, was particularly memorable for his warm and welcoming nature, enhancing my stay even further.

However, I do have some constructive feedback. Although the restaurant's indoor decor was stunning, I was looking to purchase a unique, high-end Moroccan gift, and was only offered fancy sugar. It would be beneficial for the hotel to consider stocking a range of premium Moroccan gifts for purchase. Additionally, while plans for a rooftop terrace are underway, having sun loungers on each terrace would provide a perfect spot for relaxation in the meantime.

I am eagerly anticipating my next visit to the Petit Palace Suite Hotel and would like to extend my heartfelt thanks to all the staff for their outstanding service...

WORST HOTEL EXPERIENCE EVER!||||I stayed here with my girlfriend for 4 nights, paying €405 plus a $100 deposit. When we checked out, the hotel refused to return the deposit, accusing us of “destroying” the room, when in reality there were only makeup stains.||||The worst part was what happened when we tried to leave. As soon as we requested the deposit back, the staff locked the front doors and trapped us inside the lobby. My girlfriend had her phone in her hand, and they assumed she was trying to film. The receptionist grabbed her so hard she fell to the ground, while another worker blocked the exit so we couldn’t leave. On top of that, three male staff were in the lobby trying to hold us back, which felt intimidating and made us very uncomfortable.||||They even threatened us with jail, saying it was “illegal” to film, even though no recording was ever made.||||The police were called, and after checking our phones and finding no videos, they let us go in 10 minutes because we had done nothing wrong. Being locked inside against our will, grabbed, threatened, and accused of things we didn’t do was humiliating, frightening, and deeply unsafe.||||On top of that, the room itself was faulty. The shower was blocked the entire stay, and my girlfriend cut herself on the drain. We asked several times for it to be fixed, but the staff never acted and later claimed we had only asked once. They also had no first aid kit, so she had to stop the bleeding with a towel.||||This entire experience was extremely difficult for both of us. We came for a holiday and instead left feeling traumatized and mistreated.||||Avoid this hotel at all costs. It is unsafe, unprofessional, and made us feel very...

Worst hotel experience ever

I stayed here with my girlfriend for 4 nights, paying €405 plus a $100 deposit. When we checked out, the hotel refused to return the deposit, accusing us of “destroying” the room, when in reality there were only makeup stains.

The worst part was what happened when we tried to leave. As soon as we requested the deposit back, the staff locked the front doors and trapped us inside the lobby. My girlfriend had her phone in her hand, and they assumed she was trying to film. The receptionist grabbed her so hard she fell to the ground, while another worker blocked the exit so we couldn’t leave. On top of that, three male staff were in the lobby trying to hold us back, which felt intimidating and made us very uncomfortable.

They even threatened us with jail, saying it was “illegal” to film, even though no recording was ever made.

The police were called, and after checking our phones and finding no videos, they let us go in 10 minutes because we had done nothing wrong. Being locked inside against our will, grabbed, threatened, and accused of things we didn’t do was humiliating, frightening, and deeply unsafe.

On top of that, the room itself was faulty. The shower was blocked the entire stay, and my girlfriend cut herself on the drain. We asked several times for it to be fixed, but the staff never acted and later claimed we had only asked once. They also had no first aid kit, so she had to stop the bleeding with a towel.

This entire experience was extremely difficult for both of us. We came for a holiday and instead left feeling traumatized and mistreated.

Avoid this hotel at all costs. It is unsafe, unprofessional, and made us feel very...