Hotel Astoria — Hotel in arrondissement de Tanger-Medina طنجة المدينة

I recently stayed at Hotel Astoria, and unfortunately, my experience was far from satisfactory. Here are the key issues I encountered:

Cleanliness: The room was not clean. There were visible stains on the carpet and bed linens, and the bathroom had mold in the corners. Housekeeping seemed to be minimal or non-existent.

Staff Attitude: The staff were unhelpful and sometimes downright rude. When I brought up concerns about the cleanliness, they were dismissive and did not offer any solutions or apologies.

Amenities: Many of the advertised amenities were either unavailable or in poor condition. The pool was closed for maintenance without prior notice, and the gym equipment was broken and outdated.

Noise Levels: The hotel was incredibly noisy. The walls were thin, and I could hear everything from the neighboring rooms and the hallway. This made it very difficult to get a good night's sleep.

Location: The hotel's location was misleading. It was far from the main attractions and in a rather unsafe neighborhood. Public transport options were limited, making it inconvenient to get around.

Overall, my stay at Hotel Astoria was highly disappointing. I would not recommend this hotel to anyone looking for a comfortable and pleasant stay. I hope the management takes these issues seriously and makes the necessary improvements for...

I was absolutely shocked when I saw the room.. 4th floor, no elevator, absolutely disgusting room, disgusting toilet in front of it and the staff said and I quote "there's no hot water, but that's okay it's summer anyway" For the price they're asking I expected monumentally better rooms than the competition around.. It turned out to be the worst of them all.. Absolutely shameful for this day and age

Edit to reply to the owner: I was never offered "better rooms" I was told there was only one available.. I never talked about the price.. The reply from the owner only confirms my review, instead of accepting criticism and trying better, they just call me a...

Very unprofessional and poor interaction with clients. The TPE they are using doesn't work correctly, and they confessed, saying they often have similar issues with other clients. They charged me twice, yet I didn't complain about it. I ended up being asked the same day to repay in cash as they said they didn't receive my payment. I've been asked to bring a prove from my bank to get my money back. Then I was surprised by them blaming it on my credit card and asking me to waste my time and do the whole job to get my own money back and that they had nothing to...