Majorelle City Center Boutique Hôtel & Spa — Hotel in Marrakesh Prefecture

This hotel ROBBED me. I went there on the 24 until 26 of June 2024. I put 2000 GBP in my safe during theses two days in my room. 600 is were missing. My wife realise also someone checked OUR LUGGAGES when the cleaning was done. I complained to the hotel staff and the OWNER of the hotel called me to explained he checked his security cameras for those two days and he realized his STAFF came into my room when we were not inside. He CONFIRMED that his own staff robbed us and that he was going to refund my money. We are talking of 540 GBP and 100 dollars and 150 euros. I was thinking it will be all okay but the owner blocked me a few days after from my WhatsApp and will obviously never refund me anything. Never come to this hotel it's the worst experience i will ever experience in my entire life. Be very careful because even the staff robbed me the owner is not a trustful person. Even he promised me he will refund me due to his staff mistake he blocked me after a few days . Cheap people with no class. Avoid this place at any cost you will regret your choice. The worst thing for me is the felling to be robbed one time by the staff and being robbed the second time by the owner telling me he will refund me and telling me he is reliable and bla bla he have hotel and take care of his customer and BLOCK my WhatsApps after realising I went back to my country of origin and I won't be able to do anything. Please note people that the staff were really friendly and put you in the condition for you not to be scared or afraid to be robbed. But they will come INSIDE YOUR ROOM AND CHECK YOUR BELONGINGS YOUR BAGS WHEN YOU ARE NOT INSIDE YOUR ROOM. THEY WILL CHECK THE SAFE BECAUSE THE OWNER IS SO STUPID THAT HE LET THE STAFF GET THE Double OF THE KEYS. AVOID THIS HOTEL AT ANY COSTS PEOPLE. I LOST MY MONEY AND I WAS THINKING THE OWNER WOULD HEP BUT INSTEAD HE AGREES HIS STAFF STOLE AND BLOCKED ME TO SAVE 1000 EUROS. AVOID THIS HOTEL...

:-) my trip was with friends and tried many riads and hotels in Marrakech to see and discover the culture, this was the best of them all, since the first time you meet the receptionist, you will feel like they know you already and welcome you in a very charming way.||||the man with smile of breakfast served us with good and delicious moroccan "fried msmen" and other moroccan cakes and stuff cant remember the names.||||whether you meet Mohamed or kalid, they both give you all the necessary informations and remain at disposal the whole stay, BIG thank you for all of you for such a wonderful experience.||||will definitely come back soon with...

Ryanair cancelled my flight because it is not safe to visit Marrakech due to the Covid19 virus. Morocco also issued a warning for tourists not to come. ||||I had other hotels booked in the UK which gave me a refund without hesitation. The other 2 hotels I had booked in Marrakech and Rabat gave me a refund without question.||||Unfortunately Majorelle management would not give me a refund even though Booking.com pleaded on my behalf and I emailed several times. ||||Very unreasonable making money out of a miserable situation. ||||They offered re-booking within 12 months but I will not be going to Morocco within this time so totally...