Mangrove Beach Corendon Curacao All-Inclusive Resort, Curio by Hilton — Hotel in Curaçao

HORRIBLE ALL INCLUSIVE We had the nicest room and you'd think since that being the case check-in would have been on time. After standing in line for 15min just waiting to check in, we were told the room wasn't ready. Since traveling from 0200 the same day with a 5 yr old it was frustrating that our room wasn't ready. Almost 2 hrs went by with nothing offered. Finally got to our room on the 1 working elevator to the 7th floor. We were starving so tried to go to one of the restaurants, but you cannot unless you book a reservation the day before and there was nothing else open. Finally we went to the Buffet that doesn’t open till 1900. Buffet wasn't very good but the only option at that time. The internet was horrible barely worked at all, and the app to use does not work without internet. First two nights we weren't even able to get a dinner resv. The only way to accomplish this is to stand in line at 1000 and book a reservation for the following day in the lobby. There is zero help from hotel personnel. After two days we put the clean room on the door knob and they ended up putting a stained pillow case on and took all our dirty towels. However they did not replace with clean towels! Called the front desk immediately, it rings they put you on hold and then the phone just hangs up. Trust me I tried plenty of times and even on the hotel floor phone because I needed a towel to shower. The next morning I told the front desk I needed towels and said they'd be right up, didn't show up for almost 8 hrs. Only resv we were able to make was at the BBQ place. They have the grill facing the wind direction which blows smoke the entire time at the guests trying to eat, we noticed it happening every night. Finally ordering, I've never experience an all inclusive where your waitress tells you what your table is having to eat. There were 5 of us, I so asked for an extra order of brisket for the table and were told no it comes on the platter. None of us even ever received our salads, we all got one drink each for the entire dinner, and the waitress just brought out some inedible appetizer for the table to share. Staff are never smiling or say good morning or absolutely anything to you.Even the hostess at the buffet, doesn't even look up at you. The workers look extremely unhappy and constantly hiding away or looking down on their phones. I have multiple pictures of proof of all of this. Water park looked nice, so decided we would try that out. It was nice for the most part although a few things of the water park area for kids weren’t working. However there is no supervision of anything, which is just wild to me. My parents thankfully were staying at the resort as well, so can attest to all of this, and were keeping an eye on our 5 year old while I tried to get a rental car for the following day. I’m not sure if there’s a sharp edge on the slide or what the issue but my 5 year old had a huge gash open on his chin bleeding profusely. My wife grabbed a towel holding it on the wound, and we started heading to the lobby to figure out what to do. We got there a guy told us to scan the QR code outside the medical room. We explained THE INTERNET DOES NOT WORK, and that what good is the QR? He explained we could consult a doctor. We didn’t need to consult a doctor we needed a bandage/something to stop the bleeding! Thankfully another gentleman from the lobby came over and was more understanding, even though scaring my son saying he needed stitches. He then stated “oh is there no one in here?” To our shock there was a nurse behind the tinted glass medical room the whole time listening to this! Maybe she was too focused on Social Media apps because when we walked in later she was on FB.Thankfully she used Steristrips to close the wound though and in the meantime contacted a doctor. I could go on even more from unsanitary issues with the buffet, room, plunge pool we had, and cleanliness over all of the resort to scheduling of events for kids and not even showing up, to loose wires hanging in common areas. I WILL NEVER BE BACK...

Upon Arrival I was greeted by Ali and Shena. Shena made me aware of all the benefits of staying, like where to get food, as my flight was severely delayed. While I was talking to Shena, Ali came back with a complimentary cocktail to welcome me, and he held my bags until my room was ready. While Shena was telling me all about the resort, she helped me add WhatsApp as a way to communicate with the front desk/concierge to make reservations for everything! Shena and her team did it all. It was so easy and convenient.||I booked a King Bed with a partial ocean view. PERFECTION. The room was huge,and the natural light was perfect. HUGE balcony with two chairs, and enough room for a lounger or two.|I went to Coco Pool Bar to find some food and drink. I met Chunalies, a very sweet bartender. What impressed me the most was that she thanked me for my patience, as the bar was busy and it made an impression. Chunalies was always super pleasant and worked fast. She also had me try a few of the bar’s specialties. Definitely a strong asset to your team.||Maya (Mexican) –The food was good. I had the ceviche, chicken enchilada, barbacoa tacos, and churros for dessert. I was bummed when the ceviche portion for 1, was tiny and came with only 1 chip, when the tables with 2 guests received a bowl of chips. The service was a little off, but the food made up for it.||Tavern (Seafood) – My favorite spot. My server both days was Carella. Carella made me feel so at home! She made my dining experience great. Making suggestions to me about which foods to try. The seafood soup, grilled salmon, and the peach dessert were delectable.||Pera Lobby Bar – This was the only bar I found that had Stoli Vodka, so I frequented it a great deal. Service was always with a smile, and very fast.||The Beach –Shena informed me I could use my AMEX credit towards a Cabana. I booked the Luxury Cabana, which came with a complimentary bottle of champagne, soft drinks. The attendant Sideney was great too! I ordered the chicken Caesar salad which was fresh and yummy. The cabana is a great experience.||There were a few hiccups, but nothing that was overly horrible. Housekeeping fell off on the weekends, with 1 night not cleaning my room at all, and a broken A/C unit that wasn’t addressed for 24 hours.||Overall, I would definitely visit the Mangrove Corendon Hilton again, and would recommend it to others. The value of the experience, especially AWESOME staff, and beautiful beaches, makes this a MUST SEE when visiting Curacao.||Lastly, I would like to take a moment to express my appreciation to a few staff members.|I want to make sure these fine folks are recognized.||MVP (Most Valuable Person) – Shena at the front desk. Every day Shena worked, she went above and beyond, checking in with me via the app, to make sure my stay was going well. Shena really cares about the guest experience more than I have seen in a long time, and if it weren't for Shena, I don’t think my stay would have been as great!|If Shena is not already a manager, you should consider it, because Shena IS what all staff should be. It takes only a few seconds to check on guests and make sure their day is going well. Shena did that and you could tell she really cared. Shena not only answered questions but also ensured effective communication.||Fast & Friendly – Ali the Bellman was great. Always greeted me with a smile and something nice to say. Ali told me about the many great things to do on Curacao and the best way to do it. His recommendations were invaluable.||Most Welcoming – Carella at the Tavern Restaurant – Carella was absolutely wonderful! Making me feel welcomed and the recommendations made my experience great! She was so friendly and sweet. I was glad to have met her.||Service with a Smile – Chunalies at the Pool Bar – Every day Chunalies greeted me with a smile and was just so happy! She is an expert at making those fruity drinks, and it’s always a...

Upon Arrival I was greeted by Ali and Shena. Shena made me aware of all the benefits of staying, like where to get food, as my flight was severely delayed. While I was talking to Shena, Ali came back with a complimentary cocktail to welcome me, and he held my bags until my room was ready. While Shena was telling me all about the resort, she helped me add WhatsApp as a way to communicate with the front desk/concierge to make reservations for everything! Shena and her team did it all. It was so easy and convenient.

I booked a King Bed with a partial ocean view. PERFECTION. The room was huge,and the natural light was perfect. HUGE balcony with two chairs, and enough room for a lounger or two. I went to Coco Pool Bar to find some food and drink. I met Chunalies, a very sweet bartender. What impressed me the most was that she thanked me for my patience, as the bar was busy and it made an impression. Chunalies was always super pleasant and worked fast. She also had me try a few of the bar’s specialties. Definitely a strong asset to your team.

Maya (Mexican) –The food was good. I had the ceviche, chicken enchilada, barbacoa tacos, and churros for dessert. I was bummed when the ceviche portion for 1, was tiny and came with only 1 chip, when the tables with 2 guests received a bowl of chips. The service was a little off, but the food made up for it.

Tavern (Seafood) – My favorite spot. My server both days was Carella. Carella made me feel so at home! She made my dining experience great. Making suggestions to me about which foods to try. The seafood soup, grilled salmon, and the peach dessert were delectable.

Pera Lobby Bar – This was the only bar I found that had Stoli Vodka, so I frequented it a great deal. Service was always with a smile, and very fast.

The Beach –Shena informed me I could use my AMEX credit towards a Cabana. I booked the Luxury Cabana, which came with a complimentary bottle of champagne, soft drinks. The attendant Sideney was great too! I ordered the chicken Caesar salad which was fresh and yummy. The cabana is a great experience.

There were a few hiccups, but nothing that was overly horrible. Housekeeping fell off on the weekends, with 1 night not cleaning my room at all, and a broken A/C unit that wasn’t addressed for 24 hours.

Overall, I would definitely visit the Mangrove Corendon Hilton again, and would recommend it to others. The value of the experience, especially AWESOME staff, and beautiful beaches, makes this a MUST SEE when visiting Curacao.

Lastly, I would like to take a moment to express my appreciation to a few staff members. I want to make sure these fine folks are recognized.

MVP (Most Valuable Person) – Shena at the front desk. Every day Shena worked, she went above and beyond, checking in with me via the app, to make sure my stay was going well. Shena really cares about the guest experience more than I have seen in a long time, and if it weren't for Shena, I don’t think my stay would have been as great! If Shena is not already a manager, you should consider it, because Shena IS what all staff should be. It takes only a few seconds to check on guests and make sure their day is going well. Shena did that and you could tell she really cared. Shena not only answered questions but also ensured effective communication.

Fast & Friendly – Ali the Bellman was great. Always greeted me with a smile and something nice to say. Ali told me about the many great things to do on Curacao and the best way to do it. His recommendations were invaluable.

Most Welcoming – Carella at the Tavern Restaurant – Carella was absolutely wonderful! Making me feel welcomed and the recommendations made my experience great! She was so friendly and sweet. I was glad to have met her.

Service with a Smile – Chunalies at the Pool Bar – Every day Chunalies greeted me with a smile and was just so happy! She is an expert at making those fruity drinks, and it’s always a...