Ramada Suites by Wyndham Auckland Manukau Pacfic Centre — Hotel in Manurewa

I recently stayed at this hotel with a group, booking four rooms for a two-night stay. Unfortunately, our experience was marred by a series of mishaps that left us thoroughly dissatisfied.

On our second night, we experienced a significant issue with our room keys during the late hours, leading to a two-hour ordeal with the phone operator, given the absence of staff at the reception. Despite our attempts to seek assistance, it was disheartening to discover that no help would be forthcoming. As a result, the occupants of the two affected rooms had to squeeze into the other two, inconveniencing everyone and compelling most of us to sleep on the floor.

The hotel's emergency protocol revealed significant shortcomings. With only two designated contacts available for such situations, both on call, it was alarming to realize that the phone operator could not reach either of them during the key malfunction crisis. This lack of responsiveness not only prolonged our ordeal but also left us feeling stranded and frustrated. A hotel should possess reliable and responsive emergency contacts, and the failure of both individuals to answer calls raises serious concerns about the establishment's dedication to guest safety and well-being.

The following day, the hotel staff offered us an extended stay at a discounted rate, which we found wholly unacceptable considering the nightmarish experience we had endured. It was only after a strenuous fight for fair compensation that they finally agreed to provide a free extension for the two rooms initially locked out. However, we had to push further to include all four rooms in this arrangement, as even the unaffected rooms had faced disruptions in accommodating everyone.

The lack of empathy and efficiency in dealing with such situations was appalling, particularly when dealing with crying children late at night. It shouldn't have taken a battle on our part to receive the compensation we deserved, and the hotel's initial response was far from the apology and proactive resolution we expected.

To add insult to injury, on our final night, a heavy frame above the bed unexpectedly fell and struck my head. Despite immediately notifying the hotel through both phone and email, the response lacked any genuine concern for my well-being. The assurance to look into safety measures for future guests was appreciated but did little to address the immediate concern for my health.

In conclusion, our stay at this hotel was marred by malfunctioning keys, inadequate compensation, and a dangerous incident that left us deeply dissatisfied. The lack of genuine concern for guests' well-being and the need to fight for fair treatment make this hotel deserving of a one-star rating. I would strongly advise potential guests to consider alternative accommodations for a more pleasant and...

Ramada Hotel Manukau – Unprofessional Staff, Misleading Information, Poor Customer Service, and Rude Behavior||We arrived at Ramada Hotel Manukau around 11 AM, hoping for an early check-in, but the reception experience was disappointing from the start. The first staff member was unfriendly, didn’t greet us, and gave no helpful information about early check-in — simply stating “check-in is at 2 PM” and asking us to come back later without any apology or assistance.||We left and returned in the evening, where a different staff member handled our check-in. Unfortunately, this second staff member was also rude and unprofessional. Initially, we were told by the first staff member that only a $100 bond was needed. However, the second staff member demanded both a $100 bond and additional credit card details.||When I explained that we had already paid online and our credit card details were on file, he became argumentative, made faces, and clearly showed he was upset and unhappy to serve us. Reception staff should be welcoming and happy to assist guests, but instead, they made us feel pushed and unwelcome, as if they were not happy to serve us. This rude and impatient behavior made the entire experience stressful.||Finally, we got a room, but it was disappointing as well. There was a big, long black iron rod next to the window that made the room feel uninviting. Overall, we did not like the room at all.||On checkout day, we arrived at reception at 7 AM, ready to leave early, but no staff was present to assist us or return our bond. We had to wait until 8 AM when someone finally arrived, which delayed our departure. When asked about the reception hours, staff told us they were from 8 AM to 6 PM — contradicting the posted 7 AM to 10 PM schedule.||After 8 AM, the staff returned but told us the computer was slow and we had to wait longer. Then, after about 5 minutes, he said we needed to wait until he confirmed a call from another staff member before proceeding.||During this time, the staff was extremely rude, telling us we were ridiculous and continuously arguing instead of listening to our concerns.||We called customer service to raise our concerns. I explained everything during the call, and the representative promised to speak to his supervisor and help. However, he later said he couldn’t assist, so we still had to wait until 8 AM.||I told him that as per the law, a business should provide clear and accurate information, but this hotel provided misleading information and treated us unfairly.||Because of this entire experience, we left unhappy and disappointed, and I will never stay at Ramada Hotel...

Ramada Hotel Manukau – Unprofessional Staff, Misleading Information, Poor Customer Service, and Rude Behavior

We arrived at Ramada Hotel Manukau around 11 AM, hoping for an early check-in, but the reception experience was disappointing from the start. The first staff member was unfriendly, didn’t greet us, and gave no helpful information about early check-in — simply stating “check-in is at 2 PM” and asking us to come back later without any apology or assistance.

We left and returned in the evening, where a different staff member handled our check-in. Unfortunately, this second staff member was also rude and unprofessional. Initially, we were told by the first staff member that only a $100 bond was needed. However, the second staff member demanded both a $100 bond and additional credit card details.

When I explained that we had already paid online and our credit card details were on file, he became argumentative, made faces, and clearly showed he was upset and unhappy to serve us. Reception staff should be welcoming and happy to assist guests, but instead, they made us feel pushed and unwelcome, as if they were not happy to serve us. This rude and impatient behavior made the entire experience stressful.

Finally, we got a room, but it was disappointing as well. There was a big, long black iron rod next to the window that made the room feel uninviting. Overall, we did not like the room at all.

On checkout day, we arrived at reception at 7 AM, ready to leave early, but no staff was present to assist us or return our bond. We had to wait until 8 AM when someone finally arrived, which delayed our departure. When asked about the reception hours, staff told us they were from 8 AM to 6 PM — contradicting the posted 7 AM to 10 PM schedule.

After 8 AM, the staff returned but told us the computer was slow and we had to wait longer. Then, after about 5 minutes, he said we needed to wait until he confirmed a call from another staff member before proceeding.

During this time, the staff was extremely rude, telling us we were ridiculous and continuously arguing instead of listening to our concerns.

We called customer service to raise our concerns. I explained everything during the call, and the representative promised to speak to his supervisor and help. However, he later said he couldn’t assist, so we still had to wait until 8 AM.

I told him that as per the law, a business should provide clear and accurate information, but this hotel provided misleading information and treated us unfairly.

Because of this entire experience, we left unhappy and disappointed, and I will never stay at Ramada Hotel...