Omarama Top 10 Holiday Park — Hotel in South Island

I have used this site for nearly 2 decades and whilst it is dated in some ways have always found it adequate and the staff friendly and helpful.

My rating on this occasion is directly as a result of a lack of sensitivity, customer orientation and rigid adherence to 'their policies' when I had to cancel due to a medical emergency. The email I sent the owners is copied below. Be aware that if you have a similar need the camp will capitalise on your challenges. I was advised that the camp was nowhere near full at the time so it is not as if paying customers had been turned away.

"I was disappointed in the extreme to learn that I would be charged one nights fee for having to cancel our booking due to a medical emergency.

As a loyal customer who has stayed at the campsite for nearly 2 decades, seen several owners and spend thousands of dollars on accommodation there it beggars belief that I should be treated thus as a result of 'standard procedures'

I never cancel or change a booking with anyone without a major reason and have never been charged anywhere else on the very few occasions this has occurred in the last 20 years.

To lose the goodwill of a loyal customer for the sake of 52 dollars seems commercial madness.

It cost enough in marketing to attract customers.

I suggest you contemplate a more flexible approach when a regular customer has to cancel through no fault of their own in future.

This makes solid...

We called at the Omarama Top 10 Holiday Camp around 12 noon on Monday 30th January looking for a Caravan site with Power and a tree, it was very hot. I called at reception and was told there are not very many available sites...........Site 105 is available with power but no tree. I asked if I could have a look at the site as our van is 8m long and need to check if I could access the site. I was told, Sorry, Management does not want people walking around the camp as we are very busy. After a short discussion there appeared to be no way forward. I checked with my Navigator who agreed that we wouldn't pay for a site without first checking it out. I returned to the Office and told the Reception Staff we had decided to move on. While to be fair, she was checking in another Customer, there was no response at all. When we turned and left the camp there was another Staff member , who I think may have been the Manager, talking and he also made no attempt to see why we were leaving. We have stayed at the camp on previous occasions and found it to be a clean and tidy camp, though a little expensive. I find the policy of not being permitted to check out the site before paying the fee a little unusual. Many other camps we have stayed at have always allowed us to check the site/accommodation before booking /paying. Will we call/stay...

We had a great stay at Omarama Top 10. We thought we would try somewhere different and this was great for a few days away. The campsite owners are really helpful and friendly and really took the time out to ensure we had a good stay. They have clearly made such an effort to get the park back up to speed after the flooding of 2022. There are lots of lovely little touches, like the herb garden planted outside the BBQ area. The camp kitchen was well-serviced and immaculately clean. We stayed in a 1-bed motel unit which was spacious, clean and warm, with fabulous afternoon sun. We had fun exploring around Omarama with a ride on the Alps to Ocean trail, and a visit to the clay cliffs (I’ve driven past many, many times, and never taken the turnoff!! Worth the visit). And when we were ready for some kid-friendly time the campsite had more than enough to offer, with go-karts, a treasure hunt, a really good playground (with jumping pillow) and mini golf. I had been a bit worried about the road-noise as I am a very light sleeper, but it hardly bothered me at all. I highly recommend Top 10 Omarama and we...