Fleischer's Hotel — Hotel in Voss

Avoid Fleischer’s Hotel at All Costs!

My stay at Fleischer’s Hotel was a complete disaster, and I strongly advise against booking here. Despite having reserved two nights, we returned on the second evening to find that the hotel had moved our belongings—carelessly stuffed back into our suitcase—and given our room to new guests.

Here’s what happened: We had booked two separate one-night stays due to a change in our travel plans. At check-in, the hotel was informed that our reservation was split between two different platforms, and the front desk acknowledged this and gave us the room key. Knowing the fact we will stay at the same room for two nights, the next morning, we left our luggage unpacked. Upon returning that evening, we found ourselves unable to open the door. After several trips to the front desk and nearly an hour of waiting, the staff finally opened the door, only to reveal that new guests were already in the room, who were understandably shocked and distressed. Our luggage was nowhere to be found and later we discovered it was placed in lost and found. Apparently, our luggage went through a similar miserable journey during our absent, the cleaning crew moved our luggage to a different room, another staff spotted them and eventually put them in the lost and found section. Again, zero communication during this entire process and we receive zero apologies about our luggage situation.

The response from the hotel staff was extremely disappointing. While the male staff member showed some regret, the female staff member was dismissive and unhelpful. She claimed ignorance of the situation and suggested that she wasn’t responsible for what had happened. There was no sincere apology or attempt to resolve the issue; instead, we were told to wait for the manager to address the situation the next morning because they need to sleep.

The following morning, we met with the manager, who offered a superficial apology and refunded the cost of the night. However, she showed a lack of professionalism and empathy, failing to address our concerns adequately or offer any additional compensation. Instead, she repeatedly mentioned she has family (so she couldn’t even get here early to solve the issue) and that everyone makes mistakes, which highlighted her lack of professionalism. When we asked about compensation, she said it needed to be reported to higher management and could not provide any details on the amount or timeline for resolution.

In summary, the lack of empathy and accountability at Fleischer’s Hotel is alarming. Their disregard for guest satisfaction clearly shows they do not prioritize their customers’ experiences. I would strongly recommend...

My stay at Fleischer’s Hotel was a complete disaster, and I strongly advise against booking here. Despite having reserved two nights, we returned on the second evening to find that the hotel had moved our belongings—carelessly stuffed back into our suitcase—and given our room to new guests.|Here’s what happened: We had booked two separate one-night stays due to a change in our travel plans. At check-in, the hotel was informed that our reservation was split between two different platforms, and the front desk acknowledged this and gave us the room key. Knowing the fact we will stay at the same room for two nights, the next morning, we left our luggage unpacked. Upon returning that evening, we found ourselves unable to open the door. After several trips to the front desk and nearly an hour of waiting, the staff finally opened the door, only to reveal that new guests were already in the room, who were understandably shocked and distressed. Our luggage was nowhere to be found and later we discovered it was placed in lost and found. Apparently, our luggage went through a similar miserable journey during our absent, the cleaning crew moved our luggage to a different room, another staff spotted them and eventually put them in the lost and found section. Again, zero|communication during this entire process and we receive zero apologies about our luggage situation.|The response from the hotel staff was extremely disappointing. While the male staff member showed some regret, the female staff member was dismissive and unhelpful. She claimed ignorance of the situation and suggested that she wasn’t responsible for what had happened. There was no sincere apology or attempt to resolve the issue; instead, we were told to wait for the manager to address the situation the next morning because they need to sleep.|The following morning, we met with the manager, who offered a superficial apology and refunded the cost of the night. However, she showed a lack of professionalism and empathy, failing to address our concerns adequately or offer any additional compensation. Instead, she repeatedly mentioned she has family (so she couldn’t even get here early to solve the issue) and that everyone makes mistakes, which highlighted her lack of professionalism. |In summary, the lack of empathy and accountability at Fleischer’s Hotel is alarming. Their disregard for guest satisfaction clearly shows they do not prioritize their customers’ experiences. I would strongly recommend...

My stay at Fleischer’s Hotel was a complete disaster, and I strongly advise against booking here. Despite having reserved two nights, we returned on the second evening to find that the hotel had moved our belongings—carelessly stuffed back into our suitcase—and given our room to new guests.|Here’s what happened: We had booked two separate one-night stays due to a change in our travel plans. At check-in, the hotel was informed that our reservation was split between two different platforms, and the front desk acknowledged this and gave us the room key. Knowing the fact we will stay at the same room for two nights, the next morning, we left our luggage unpacked. Upon returning that evening, we found ourselves unable to open the door. After several trips to the front desk and nearly an hour of waiting, the staff finally opened the door, only to reveal that new guests were already in the room, who were understandably shocked and distressed. Our luggage was nowhere to be found and later we discovered it was placed in lost and found. Apparently, our luggage went through a similar miserable journey during our absent, the cleaning crew moved our luggage to a different room, another staff spotted them and eventually put them in the lost and found section. Again, zero|communication during this entire process and we receive zero apologies about our luggage situation.|The response from the hotel staff was extremely disappointing. While the male staff member showed some regret, the female staff member was dismissive and unhelpful. She claimed ignorance of the situation and suggested that she wasn’t responsible for what had happened. There was no sincere apology or attempt to resolve the issue; instead, we were told to wait for the manager to address the situation the next morning because they need to sleep.|The following morning, we met with the manager, who offered a superficial apology and refunded the cost of the night. However, she showed a lack of professionalism and empathy, failing to address our concerns adequately or offer any additional compensation. Instead, she repeatedly mentioned she has family (so she couldn’t even get here early to solve the issue) and that everyone makes mistakes, which highlighted her lack of professionalism. |In summary, the lack of empathy and accountability at Fleischer’s Hotel is alarming. Their disregard for guest satisfaction clearly shows they do not prioritize their customers’ experiences. I would strongly recommend...