When we arrived the staff did not speak any English, but we were able to get in with my basic Spanish. At first she argued that breakfast was not included and when I showed her on my reservation it was, she conceded. The room was OK, but the beds are hard, the closet it tiny with 2 coat hangers, the safe is broken, wall paper is falling off the wall by the bed, sheets were extremely coarse, and there were only 2 bath towels (no hand towels or wash cloths). At first I thought the window must be open due to the noise, but quickly realized that it is just zero soundproofing in a noisy neighborhood, which is not a good formula for sleeping. The air-conditioner keeps the room cool, but blows continuously and you can only have it blowing on you which makes it too cold when it is on and too hot when it is off. We went to "breakfast" in the morning which was a bowl of pineapple, some dinner rolls, a cup of luke warm coffee and some orange drink. If you want anything more they charge you. We had to ask for someone to clean our room as by 3PM, it was still not cleaned. The morning staff did speak fluent English however. The neighborhood seems a bit bad, but no one bothered us walking about. The big upside is that it is only a block from a subway station and 3 blocks from the water, which is very nice. Basically I would not stay again and not recommend the place. I will look for another hotel...
Read moreWhen we arrived the staff did not speak any English, but we were able to get in with my basic Spanish. At first she argued that breakfast was not included and when I showed her on my reservation it was, she conceded. The room was OK, but the beds are hard, the closet it tiny with 2 coat hangers, the safe is broken, wall paper is falling off the wall by the bed, sheets were extremely coarse, and there were only 2 bath towels (no hand towels or wash cloths). At first I thought the window must be open due to the noise, but quickly realized that it is just zero soundproofing in a noisy neighborhood, which is not a good formula for sleeping. The air-conditioner keeps the room cool, but blows continuously and you can only have it blowing on you which makes it too cold when it is on and too hot when it is off. We went to "breakfast" in the morning which was a bowl of pineapple, some dinner rolls, a cup of luke warm coffee and some orange drink. If you want anything more they charge you. The neighborhood seems a bit bad, but no one bothered us walking about. The big upside is that it is only a block from a subway station and 3 blocks from the water, which is very nice. Basically I would not stay again and not recommend the place. I will look for another hotel...
Read moreWhilst I would say this is centrally located, the neighbourhood isn't the safest, and we were warned on multiple occasions by the locals to not wonder the neighbourhood at night. ||||The receptionists for check-in and check-out were helpful and fairly efficient. The restaurant staff a bit less efficient. Didn't use the pool, but the view was fairly decent.||||The halls could do with a bit of clean, and the room was very basic. The elevator is miserably small and slow...was faster to walk to and from the 5th floor than wait.||||Wifi was sketchy, and when it was working was fairly slow.||||Included breakfast was a either a bowl of porridge or fruits, and refillable coffee. Anything substantial needs to be paid for. Dinner itself was average, but certainly not worth the price paid.||||Gave it 3 in the end, because the property was liveable even if...
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