Hotel San Agustin — Hotel in Urubamba

Initially the hotel seemed fine upon our arrival, receptionist lady was nice and spoke decent English.||Room was good, except for the fact that the window (that was 10 cm from one of the beds) had 1-2 cm gap when closed. Temperature-wise this was not an issue, but all sounds from outside (note that the hotel is situated right next to the main street of the town where all vehicles pass) were pretty well heard.||Now, the part why I give 2 stars and would never visit this chain. We had scheduled pick up for Machu Picchu for 05:25 and the hotel's breakfast is between 5 and 9 am which was perfect (of course, this schedule is made because many people got very early pick up). At 05:05 am we go to the restaurant for quick breakfast before being picked up. First, no one at the reception to ckech out - anyway, we decided to leave the keys after having breakfast. We go to the restaurant - everything is dark, no lights on, some food placed on a table (no cooked food, water, bread and many other things). I went back to the reception - still no one. There were some voices coming from the kitchen and I went there to ask what is going on. Some guy started to talk in Spanish and I said I do not speak Spanish, asking to switch to English... Spanish continues... tried to ask about what is going on with the breakfast as we are running out of time... more Spanish. Again to the reception - finally, a guy shows and ask him about the breakfast. Guess what - "No English", and by this I mean he literally couldn't say "Hello" same as the other guy from the kitchen. After more "lost in translation" time wasted my wife just got few sips of coffee, I managed to take a few slices of cheese and threw the keys to the reception.||Before being picked up, the reception lady from last night showed and gave us two bottles of water, I assume as an excuse for the lack of breakfast and the extremely poor service. Yeah, the bottles of water solves everything....||Worst hotel experience in my life and in Peru particularly. And this is a hotel that accommodates international tourists.. Never again. Told to our tour agent that they should not work...

San Agustin Urubamba is a beautifully decorated hotel with spacious and comfortable rooms, complemented by a lush green space and a lovely pool. We stayed there during the week, and while it was a bit quiet with only a few guests around, the tranquility added to the charm. The hotel staff was incredibly friendly and even prepared a breakfast for us early in the morning before our 4 AM hike.

We spent most of our time at the hotel, as there isn’t much to do in the immediate area, but it was a relaxing and pleasant place to unwind. The hotel is also conveniently located a short ride from the city (if you wanted to get out and explore).

One note: the massage and hot tub services are on the pricier side, so keep that in mind if you’re considering them. Overall, it’s a great place for a peaceful stay with a fantastic breakfast to...

Just I want to share my experience with all of you, I used the San Agustin Hotel in Urubamba town which is located in the Sacred Valley of the Incas (cusco), me and my family dont have words to explain the accomodation in this hotel, Magaly is a very suite recepcionista and very helpful, the rooms were so confortable, very clean, breakfast not words say too, a lot of food, fresh juices and good service, the landscape was nice they have a nice patio to relax and take sun. I give 5 stars for this hotel because my family and I will never forget about...