Waterfront Cebu City Hotel & Casino — Hotel in Cebu City

Waterfront Cebu City Hotel & Thrilling Convention Experience!

⭐⭐⭐⭐⭐ (5/5)

Let me take you on a whirlwind adventure through our recent convention at Waterfront Cebu City Hotel. Brace yourself for a heart-pounding experience filled with excitement, luxury, and unforgettable memories!

From the moment we stepped foot inside this remarkable hotel, we knew we were in for a treat. The energy was electrifying, as guests eagerly flocked to the casino floor, ready to try their luck and soak up the thrill of the games. The cheers and laughter echoed throughout the space, creating an atmosphere buzzing with anticipation.

But for those of us who prefer a different kind of excitement, Waterfront Cebu City Hotel had plenty to offer. The convention facilities were top-notch, providing the perfect backdrop for our event. The spacious halls were alive with vibrant discussions, engaging presentations, and a palpable sense of camaraderie.

When it was time to recharge and relax, the hotel's luxurious accommodations did not disappoint. The rooms were like havens of tranquility, offering a serene sanctuary amidst the bustling city. The plush beds embraced us in their heavenly comfort, ensuring a restful night's sleep after a day filled with non-stop action.

And let's not forget about the delectable dining options! The hotel's restaurants tantalized our taste buds with a plethora of mouthwatering delights. From sumptuous international cuisines to tantalizing local flavors, every meal was a feast for the senses. We savored each bite, knowing that we were in for a culinary adventure like no other.

The hotel staff truly elevated our experience to new heights. Their warm smiles and attentive service made us feel like VIPs from the moment we arrived. They catered to our every need with utmost professionalism and genuine care, ensuring that our stay was nothing short of extraordinary.

As we bid farewell to Waterfront Cebu City Hotel, we couldn't help but feel a sense of gratitude and exhilaration. The memories we made during our convention will forever hold a special place in our hearts. From the thrilling casino experience to the impeccable service and luxurious accommodations, this hotel truly knows how to make an event unforgettable.

So, if you're looking for a venue that combines excitement, luxury, and a dash of thrill, Waterfront Cebu City Hotel is the place to be. Whether you're a fan of the casino or simply seeking a sensational convention experience, this extraordinary hotel will leave you breathless and craving for more. Get ready to make memories that will...

I am writing to express my deep dissatisfaction and disappointment with the shuttle pick-up service at your hotel. My family and I recently had the unfortunate experience of waiting for almost an hour at the airport, eagerly anticipating the arrival of the shuttle that had been previously arranged and confirmed. We had provided our flight details in advance, assuming that the necessary preparations would be made to ensure a smooth and timely pick-up. Regrettably, our expectations were far from met.

Upon realizing that we had been waiting for an extended period without any sign of the shuttle's arrival, we decided to contact the hotel for clarification. To our dismay, we were informed that they would have to check with the concierge. We patiently waited for further updates, only to find ourselves still in the dark even after reaching the hotel.

Exhausted from our trip, we decided to walk from the airport to the hotel. While it may be nearby, we had heavy luggage with us. The inconvenience was further exacerbated by the fact that we had several heavy pieces of luggage with us. As if the delayed shuttle pick-up was not enough, we were left to handle the burden of carrying our luggage without any assistance from the hotel staff. To make matters worse, the escalator in the hotel was also out of service, which added an additional obstacle to our already challenging situation.

Considering the circumstances, I must emphasize that this experience has left a lasting negative impression on our stay at your hotel. We expected a higher level of service and professionalism, especially given the prior arrangements and confirmation made for the shuttle pick-up. The lack of communication and failure to provide assistance during our arrival, coupled with the non-functioning escalator, significantly hindered our comfort and convenience.

I trust that you understand the frustration and inconvenience we endured, and I kindly request appropriate actions be taken to address this matter. It is my hope that steps will be implemented to prevent such instances from occurring in the future, as it is essential for your hotel to uphold its reputation and provide a satisfactory experience...

I have been regular visitor to this hotel for nearly 7 years now (refer to previous reviews) and have seen the hotel go through lots of change. What has remained the same is the friendly, welcoming and professional staff. The housekeeping staff are all such friendly people and it doesn't matter where you go, you are always welcomed with a big beautiful smile.

I have provided this travelling tip before - book the ambassador rooms which gives you access to the ambassador lounge for the full VIP privileges - it actually doesn't cost that much extra! 4

Located on the top floor with panoramic views back over the city to Mactan Island this is the perfect way to relax and unwind - and as a bonus they provide free happy hour from 5pm - 7pm inclusive of free drinks (yes including alcohol) and snacks. Having been a frequent visitor to this lounge I have had the privilege of being looked after by past butlers Wilden, Mike and Aubrey, who all of whom no longer work in the lounge due to well deserved promotions and still connected to the hotel.

The new butlers Joseph , Chel and Arnold are just as equally professional, friendly, well mannered and very accommodating. I cannot wait to check in tomorrow and see the team again. Truly a great team who cannot do enough for you.

The conference team and facilities are first class with all types of rooms for small groups up to the grand ball room 5,000 people. All needs are catered for and I have attended some amazing events which take your breath away. A special thank to Miss Sophia who arranges my teams conference with such short notice and professionalism.

Finally, the hotel itself has a vast array of restaurants to choose from including buffet (Uno), Italian (la gongola my favourite), Chinese (Tin Gow) and Japanese (Mizu). The pool area is amazing with a large pool and decorative waterfall. The gym and sauna are also world class. The location is perfect, right in the heart of Cebu City and across the road from the IT park and 5 min walk to Ayala Mall.

Its a great hotel in a great location with amazing, friendly and professional staff - trust me you cannot go wring...