Hotel Giorgio — Hotel in General Santos

The room has a big hole on the wall.Its wet and rusty. The room is damp and has a moldy smell.arrived at 7pm due to delayed flight and asked if we could get another room, but were told by lady(was wearing T-shirt and Jogger pants and slippers),theyre fully booked.Were so tired to look for another hotel,so we slept in for the night with a mask, face covered with blanket due to suffocating moldy smell.Theres NO WINDOW that might help with the smell.I got up 3am coz I cant sleep well and went out and complained and a guy receptionist was apologetic about it.I asked if they could just transfer us to any room and he said theres another room available but its more expensive than what we booked and we need to pay more.Its out of his control and I asked If I could talked to someone,same lady receptionist showed up and said she'll talk to the owner and they will keep me updated. Came 10am and we heard nothing from anyone so we decided to look for another hotel. Another lady was in their frontdesk,in uniform like the guy. I told her the situation.She said she's just an OJT in that hotel.That lady in slippers showed up when we were carrying our luggages but said nothing.Theres more, TV and AC remote controls dont work. NO smoke alarm and theres no available oulets. Outletsin the room is only for TV and cable box.No toiletries in the room. Were supposed to stay for 4 nights and already paid off months ahead, but we left that place the...

The room has a big hole on the wall.Its wet and rusty. The room is damp and has a moldy smell.arrived at 7pm due to delayed flight and asked if we could get another room, but were told by lady(was wearing T-shirt and Jogger pants and slippers),theyre fully booked.Were so tired to look for another hotel,so we slept in for the night with a mask, face covered with blanket due to suffocating moldy smell.Theres NO WINDOW that might help with the smell.I got up 3am coz I cant sleep well and went out and complained and a guy receptionist was apologetic about it.I asked if they could just transfer us to any room and he said theres another room available but its more expensive than what we booked and we need to pay more.Its out of his control and I asked If I could talked to someone,same lady receptionist showed up and said she'll talk to the owner and they will keep me updated. Came 10am and we heard nothing from anyone so we decided to look for another hotel. Another lady was in their frontdesk,in uniform like the guy. I told her the situation.She said she's just an OJT in that hotel.That lady in slippers showed up when we were carrying our luggages but said nothing.Theres more, TV and AC remote controls dont work. NO smoke alarm and theres no available oulets. Outletsin the room is only for TV and cable box.No...

I had stayed here in 2022 for a few days and the only issue I had that time was a gas smell coming from the water pipes after a few days. So then I checked out and a couple of weeks later I stayed a few days again because they had fixed that problem. This year (2024) I booked a room there because the hotel I was staying was booked out for the night and I hadn't put through an extension in time. So when I arrived I checked in to a very small room. Previously the room I stayed in for the same price was much bigger. A few minutes later the receptionist knocked on the door asking for early check-in payment of 200 pesos. It was nearly 1pm. The whole room for 24 hours is only 870. So after a little back and forth I just decided to wait outside in the hot lobby until check-in time. Then I noticed the pet smell was getting stronger and there was a dog barking continuously. I asked the receptionist about this and she said it's bad now because it's the dogs lunchtime. I then asked if it was possible to get a refund. She called her manager and they gave me a full refund less the Agoda...