Harbor Town Hotel — Hotel in Iloilo City

The hotel is very close to the city hall where I have meetings and takes only a few minutes by taxi or by walking. It's the busy city proper of iloilo where you can walk around the old town market and shops. I thought it's better to stay overnight and catch the early morning flight the next day. |The hotel is quite old and basic. The rates are fair enough for what you get, good water pressure, heater works well, cable tv but wifi is so slow. I also notice the noise from the street which is obviously coming from the unsealed windows, floor which is not polished and sticky. Another housekeeping negligence. I think the Management should look into details on improving this hotel. Linens and towels must be changed including those old pillows. The hotel looks nice and big on the photos but actually very small and quite old. The restaurant is very small, serves breakfasts and the staff are all very friendly and attentive particularly the service crew and security. They will assist you get a cab whenever you need and will tell you what's best around the area. The front desk people need to learn to smile and be more helpful to customers. They don't pick up intercom calls...I tried many times and I always have to go down and ask regarding the wifi. They need more training about customer care and service. |I d give this an average rate and hopefully the Management can read their reviews on how to improve...

This hotel has a café restaurant on the ground floor bearing the same name of the hotel: Harbor Town Café. While I don't have nothing negative to say about its staff (for they were all friendly and accommodating), I would like to point out a couple of things about the food and the waiting time which I think need considerable improvement.||This café is practically just one narrow corridor. It can accommodate only a few people at a time. There were just five other people when I walked into the restaurant and placed my order ... just some aglio e olio fettuccine and peach lemonade. The drink was served right away, but it took them exactly 35 minutes to serve my pasta dish! That's too long, considering how easy it is to prepare an aglio e olio pasta dish and we were just six customers in the room (with three of them already finishing their meal when I arrived)!||As to the drink and pasta dish I ordered, the peach lemonade didn't taste like peach at all, while the aglio e olio dish didn't have the slightest taste of aglio (garlic)! I have been ordering and cooking this dish ever since I was in Italy (where I lived for 23 years) and the way it is prepared at Harbor Town Café is far from the way it should be cooked. I hope they would do...

My room was the Superior Matrimonial double bed for 2 guests. •Aircondition unit was not that cold initially but it's satisfactory •The bed and pillows were very comfy and the sheets were thick enough if temperature drops at night •Flatscreen TV and its channels are excellent •Bathroom is very clean and it has an effective exhaust fan, keeps the bad odor away •The bathroom is provided with shampoo, soap, hand towel, bath towel, towel bath mat and a tissue paper •Warm shower is not that warm though •The closet is large enough •Sockets are not well situated so you'll need to move end tables/desk to charge •The chair in my room was broken, its foam keeps falling off • 24 Hour reception, Room Service and there is a Cafe on the ground floor •Card Key System

The hotel rates change from season to season and they do have an awesome discounted price during holidays. It's near clubs, convenience stores, and Robinsons Mall. Location wise to book during Dinagyang Festival because parades are held just outside the hotel.

The best thing about the place is the warm treatment of the staff. They were very helpful and friendly, a true embodiment of the distinguished Illonggo hospitality.

10/10 I'll book...