Jollibee Plazoleta Gay Iloilo — Restaurant in Iloilo City

Feedback for Jollibee Branch: Poor Service and Product Quality I want to raise a concern about our recent experience at your branch. First, the ice cream we received was not properly prepared — it had a watery texture, almost like it wasn’t frozen or “cooked” right. It was very disappointing, especially after a long and tiring day when all we wanted was a proper meal. But the bigger issue was the service, particularly from the branch manager. We ordered through the self-service kiosk, and one of the items turned out to be unavailable. Instead of calmly assisting us or offering an alternative, the manager publicly blamed my mother for the issue — as if it was her fault for not knowing the item wasn’t available. This happened in front of other customers, which was embarrassing and completely uncalled for. The kiosk system should be accurately updated so customers aren’t misled. If something is unavailable, it should not be shown as an option — or at least staff should handle the situation with respect and professionalism, not humiliation. Jollibee, please take action. Your customers deserve dignity and decent service, not to be blamed for your system’s shortcomings. If nothing is done about this, I will have no choice but to share proof and details on social media. We expect better from a brand that prides itself on...

We ordered 2 servings of 1 pc chicken and requested we get the thigh. The staff then agreed and even repeated that we requested thigh. However, when we received our order we were served chicken breast. We told the staff it wasn't thigh but she insisted it was. She was coming off as rude and out right disrespectful when we told her we would give it back if it was wasn't what we requested. She then told us "ano na sir haw???", while glaring at us. As to not cause a seen, we just walked away. They should've told us from the start that thigh wasn't available so that we would understand. The service is very poor and staff should be trained to be respectful...

My sister in law bought 2 orders of 2 piece chicken meal and 2 orders of spag for takeout today. As we head home she was complaining that it took 10 minutes before she had our orders,.when we arrived home we found out that we only have 2 orders of 1 pc chicken and 2 spaghetti while our receipt showed that we paid 2 orders of 2 piece chiken..Its so disappointing that we cannot go back to have our meals changed because we were already home and my pregnant wife and our 3 y/o already ate some of our orders..i hope you do something about checking the receipt and the actual meals that you release to your customers,.we just wasted our money because of...