BLUE LAGOON DIVE RESORT — Hotel in Puerto Galera

My friend and my sister booked Mar 2-5, 2022 at the front rooms facing the sea. The 2nd night at pass midnight there were 7 Chinese Nationals drinking with loud music & their barking dog. We all cannot sleep so my friend went down told them to lower down. On her way up the stairs a drank Chinese guy hold her shoulders so my horrified friend push him. The Chinese will attack her but stopped by his friends. My friend went up to her room. She texted and called the French owner to come since his people cannot control the situation. The owner refused to go. After an hour the laughing, noises & music became louder. My friend went down for the 2nd time to plead them to stop but instead the drank guy threw slippers at her face and chest. She went up to the room, called the owner but still no action, so she decided to call the tourist Police & barangay. The police said the tourist police is on the way so my friend went down thinking police arrived but instead there are 3 Chinese throwing empty bottles at her. So she went back to her room. The Chinese tourist even went up to the rooms and threw bottles at the corridors. The tourist Police arrived & requested them to stay up sunrise so we can all transfer to another resort that is safer. The next morning at 6'30am we all transferred to another resort. We went to the Baranggay to file a report. We met with 2 Chinese, a translator and the drank. They apologize but we told them that we have to file a complain bec this is an assault to my friend's life. We went to the police station to file. Police & us went back to the resort to take the resorts staff as witnesses but refuses. To our surprise the owner even accused my friend that she started it all. Instead of helping us to file the report to the police, the French owner sided with the Chinese clients. I think the Resort owner should know about customer service . He does not even want to provide the police the CCTV. We will pursue the case and have it known to everybody of how we were unjustly treated by this...

Nice sea view. Rooms were well maintained and nicely decorated. We had the four sea view rooms. Rooms were comfortable. Showers are hot and water pressure is adequate. The sea view rooms have a great sea view. Toilets are not well plumbed as when neighbouring rooms flush yours will erupt like a volcano and it's noisy in the middle of the night. The sea view rooms can be quite noisy. Dive crew out the front start very early and forget there are guests still asleep above them at 5:00 am. There's also a lot of cats in the resort so be careful if you have allergies. They were also very noisy having cat fights and screeching at 3am. Got up and chased them off the balcony but they came back. Ear plugs worked! We would have eaten at the French restaurant there quite a bit and just charged to our rooms however we decided not to because we were made to feel very unwelcome. There is no tea/coffee making in the rooms but there is a tea/coffee hot water station in the common lounge area. We were invited to use it for the first two days and enjoyed a coffee on the deck outside our rooms in the morning. However the manager had been away and returned to the hotel and told the staff to tell us we were no longer allowed to have the tea/coffee/hot water as we were not on the full board package. They put a sign up over the hot water urn the next day saying we could not use it. Their bar was good but we mostly decided to go elsewhere to eat and drink because of this. We would have spent a lot on food a drinks here. Their loss over a few pesos worth of...

We had one of our best holiday at this beautiful resort. From the lovely rooms to the yummy food from the restaurant; we had the best time and it was family friendly. We brought our three children with us and the staff did everything they could to make our stay with the little one easy. Our children loved the pool and the beach. My husband dived everyday and said the dives were amazing. I would recommend this resort to anyone that loves diving but also anyone that need a restful and relaxing holiday. The island has a great relax feel, it is clean and the people there are so lovely. Thank you to all the team of the blue lagoon they made our stay memorable and unforgetable !!! We...