La Solana Suites & Resort by Cocotel — Hotel in Puerto Galera

The garden area with the pool is beautiful. The pool was super clean a couple of days. Not as clean a couple of days. The ping pong table is warped and not usable but the teenagers liked the pool table. The hallways/balconies in front of all the rooms were constantly swept and kept clean. The small reception/dining area was always really clean. The garden was kept really clean. There is an area for parking. It was about an 8 minute walk to the beach. It was always really quiet. Well, except for the fruit that would fall from the tree all through the night, banging down onto the metal roof. The first night I kept jumping out of bed startled by the loud banging noise. After the first night I rarely woke up to the banging noise as my mind seemed to understand it was just fruit falling from the trees. The WiFi worked really well for 4 of our 6 days. We aren't sure if it quit working because of the storm or because we kept getting a notice saying they needed to pay for their WiFi service? The AC units in our rooms were loud, but worked fine. The beds were comfortable and the sheets were nice. We had some towels that definitely need replacing and other towels that were fine. The staff was very kind and helpful. It was definitely a 3 star resort, but some things felt a little 2 star. It's been years since we stayed in a room without a mini fridge. Even in 2 star hotels, a mini fridge is pretty standard now. They definitely need mini fridges in the rooms. We had a bathroom leak and broken toilet seat, but they fixed it as soon as I told them. They cleaned the rooms really nice every day. Our one main electric outlet was broken and they couldn't fix it for us so they gave us an extension cord to use the outlet under the desk. We booked 4 rooms for 13 people. One room had a TV that was always fuzzy and blurry. Another room had a sink that only gave a small trickle. It's such a cute little hotel. The paint on the building is fresh and bright. Such a pretty garden. Very clean. But could definitely use some maintenance, especially before a holiday season! TV's need to be upgraded. Mini fridges in the rooms. Little things need to be fixed. Those things will help keep it a solid 3 star resort and make it more competitive with resorts in the area. Some of our group left this resort to go down the street to a nicer resort with upgraded TV's and mini fridge in the room. My family was totally content with these rooms, but they should definitely do some things to KEEP it nice. And to be more competitive. The rooms were quite spacious. There were cupboards to put our clothes, but some of the cupboards were missing a shelf. The shower was nice and spacious and had warm water. The American breakfast was all we ate there. It was good, but a bit pricey for the Philippines. Probably because it included American style bacon which is expensive here. My kids enjoyed the cable TV channels. Disney and Discovery, etc. ||||The ONE MAIN THING this hotel needs to do is change their pillows. I don't mind things like a trickle of water in the sink or an electric outlet that doesn't work. Especially for the price we paid. But I don't care WHAT price I've paid, a LUMPY pillow is NEVER okay. Over our many years of travel we've stayed in some hostels and huts that had better pillows. I've never imagined or seen pillows that were stuffed with lumps of foam. It was SO weird! That was one of the main reasons some people from our group left to find a different hotel. They could NOT sleep with the lumpy pillows. Lucky for me I travel with my pillow. I tried the lumpy pillow for one night just to see and it gave me a headache, as it did some others in our group. I'd rather use a cheap flat pillow than a lumpy pillow. I didn't know that such a thing could even exist. Why would anyone make a pillow like that? It was quite terrible. Yes, I had a huge problem with the pillows. It's unfortunate they bought a whole hotels worth of lumpy pillows. The pillows really really need to be replaced. Before the TV's or mini fridge improvement, PLEASE improve the pillows. No one in their right mind wants a lumpy pillow. Too weird!||||We would definitely stay at this place again. And I do recommend it. But bring your...

I booked this hotel via online and did last minute request with regard to my dietary prefereences as i have type 2 diabetes. Unfortunately none from the customer service representative replied. However the owner accomodated my request when i discussed her my request upon check in. I have have rolled oats with me and needs to be heat up just for 5 minutes during my stay here at La Solana. |I was expecting a restaurant as featured in the on line hotel booking site but none. Room was very spacious but no wifi. I had to stay in the terrace just to get internet connection. Found thick dusty window when i pulled out the curtain. |This hotel is too far from the main beach wherein we need to do approximately 15 minutes walk. We were about to use the swimming pool but we changed our mind as we found it blurry and greasy. Hotel staffs,majority are interns are very accomodating. Apparently its a very quiet and safe place. I love thier 3 cute shih tzus. The lady owner assisted us to book inland tour and transporation going back to the port on our check out date. Constructively, you may improve some...

We booked the family room for our stay in Puerto Galera and overall, it was a pleasant experience since it' s near the beach only about 5 mins walk. The room was clean and tidy, with three beds that comfortably accommodated up to six people. The linens were fresh, and the beds were comfortable to sleep in. The bathroom was also well-maintained, with a working shower heater, a clean toilet, and towels and basic toiletries provided.

One thing we noticed was the presence of large mosquitoes in the alley outside the room during the afternoon and at nightime which can be a bit concerning for guests, especially with kids. Additionally, the pool could definitely use more regular cleaning—during our 3-day stay, we didn’t see it being cleaned at all. It had visible sand and mold, which made us hesitant to use it.

That said, the staff were wonderful and very friendly, accommodating, and always ready to assist with any request we had.

Overall, a good stay with room for improvement, especially in terms of outdoor cleanliness and pool...