Escala Tagaytay — Hotel in Tagaytay

I have booked a room at your place expecting an experience with the same worth as your room rate. However, during our stay, we were greeted by hordes of mosquitoes in our room. By the way, we had a 1 yr old kid with us. We then informed the front desk about the situation thru a phone call but the receptionist kept on cutting the conversation saying, "Sige po, mag papababa po kami ng tao.", then hung up without letting us finish discussing the details and letting her know that we have a kid with us.

The doorbell rang and outside was 2 staff who brought an insect repellant and an alcohol. I asked if what he brought was odorless since if not, it is harmful for the baby to inhale. He then answered that it is not and told us to stay at the Veranda while they spray and let the smell from the repellant fade away, take note, an open area outside our room during the night, if there are hordes of mosquitoes in our room, what more could the Veranda possible have?

I explained what I said above and he told us if they could spray alcohol instead. What the hell could the alcohol do in that situation? I refused and asked if they have a UV light or anything that can kill the mosquitoes, he said that they have an electric racket which they brought when they came back.

We used the racket but failed to kill a single mosquito. We let the night pass by without resolving the problem.

That same night after coming from a dinner outside the hotel, we checked the dresscode for the breakfast buffet before going back to our rooms. The dresscode says that the clothes that are not allowed are bathrobes, gym clothes and swimwear ONLY.

The next day, we went there in our PJs and was blocked off by a staff saying that our clothes are not allowed in the area. She then redirected us to the receptionist which then directed us to another staff that told us that our attire is not really allowed ib the buffet area. I rebutted and pointed out the placard displayed that it ONLY says that Bathrobes, Gym clothes and Swimwears are not allowed in the area.

We were told that to respect others who are in the buffet area, to kindly change into another outfit. We have been to multiple hotels, even 5-star ones, but never in out lives that we were rejected just because we are wearing PJs. But to finish the argument, we went back to our rooms, changed and ate.

Another disappointment came. Food and choices were terrible. For a 10k+ stay, this was not worth it. From steamed assorted hotdogs to assorted longganisas that were placed together, to very few salad ingredients, to crepes that were served very late, milk that was not cold for the 2 cereal choices, to the salad area filled with Pascual Yogurt that ate most of the space, to waffles that are not very well cooked and pancakes which are soggy and taho which did not have the capacity to serve all guests.

Overall experience was horrible. I would never go back nor recommend this overhyped place to anyone. I would rate this place 0/10 if it weren't for your polite security staff.

I haven't said everything yet but I can confidently say that I wasted the money and time spent...

At the rate that the rooms are going for this hotel, we had HIGH expectations, not too high that it’s impossible to meet but man were we disappointed. I’m just going to go dive in the bad. We booked two rooms, and what we immediately noticed was the walls, they were peeling, not the small peels, it were long peels like the ones you see at super old hotels, the balcony walls had cracks, the corner of the bathrooms restroom had a slight leak. Considering the location of the hotel, you’d expect that they would put dehumidifiers or even those aesthetic charcoal bags to absorb the damp smell of the room, but nada. There were also mosquitoes or some insects flying around inside the room, as one should expect from the location of the place and they should’ve anticipated it as well and maybe put in one of those UV lights that electrocuted insects, they aren’t that expensive, but again, nada. Ok, let me now get to the worse, the restaurant (Bellissima, to be exact). BIL and SIL were both wearing silk pj’s, they were those silk pants pyjamas, that you can wear at the mall and no one would even bother looking at them. They were stopped at the entrance because according to the lady, they were not in appropriate dress code. Then when they pointed out that the placard at the front didn’t say anything about pj’s (literally the placard only had restrictions for people wearing bathrobe and swim wear), the woman’s reason was that other guests might complain about what they were wearing. They were literally wearing silk pants and shirts, some of the people inside were wearing tank tops that were showing nipples but they were allowed? Anyway, they went ahead and changed anyway, and the food was a joke.

I can name the dishes that were there because the selection wasn’t big.

Mix of hotdogs - literally, mixed, some where chicken hotdogs, some where the regular ones all tossed in a single tray. Longganisa (both skinless and regular) in one tray. Bacon - overcooked they were so difficult to chew, even the burnt black ones were mixed in. Tinapa(?) tuyo and another dried fish on the other table beside some rice. Soup (macaroni and tinola) “Salad bar” and some yogurt cups to fill in the missing spaces because there were only like 5-6 salad ingredients and 3 salad dressing bowls. Bread bar - 5 options of breads with some jams 2 types of cereal with some milk.

I’ve been in BOUTIQUE hotels with more variations in their breakfast buffet compared to this one.

The crepe station and the omelette stations were the only redeeming factors and they aren’t even amazing, they were just better than everything else.

I’m not basing my review on how they treated my BIL & SIL regarding their clothing at all, but if you’re going to be like that, then at least make sure that the food you’re serving would be 4 star hotel worthy.

Now, let’s go to what’s good. The hotel staff were friendly, the view was great, everything else was just meh.

We just really had HIGH expectations of Escala considering the fact that it’s a 4-star hotel, but we were disappointed. Would I recommend? No. Will we ever be back? No. Is it worth...

I was really excited to stay in Escala for my holiday with family. We booked 2 rooms for 2 nights with my in-laws from Singapore. It is not my first time in Tagaytay but it's my first time staying in Escala. I decided to give it a try after seeing the breathtaking view from my Facebook feed.

The place did not disappoint us, however, the service was not what we expected considering the price we had to pay. On our first night, one of our rooms air conditioner did not function well. We informed the receptionist before we left the hotel to explore Tagaytay so they can fix it before our bedtime. We came back around 8pm to prepare for our massage but the aircon was still not working.

My dad has a pulmonary disease and it is not advisable for him to stay in hot places without aircon as it affects his breathing. However, he was too tired and fell asleep despite the stuffiness in our room. I booked a nice and comfortable place for our families to relax and unwind since it is our HOLIDAY - which is very precious for us, overseas Filipino workers.

Around 9pm the electrician came to our room to check the aircon and told us that their system has a PROBLEM. He was not able to fix it and told us that he will come back later. We have already finished our massage and had wine before sleeping but our aircon is still not fixed. We waited patiently and we were to tired to keep asking for follow up so all of us fell asleep.

Around 2am, my dad had difficulty in breathing and called the receptionist. The electrician came back with a front desk representative and asked if we can shift to another room!!! So fine, My dad and mom shifted to the other room with a PROPER aircon but I have a sister who is a deep sleeper and it is impossible for her to wake up once she has decided to sleep. So I stayed with my sister in the room without aircon as I do not want her to sleep alone.

At 6am, the receptionist called our room (FYI, I remember your name Kuya) to tell me, "Ma'am you have to leave the room now otherwise you will be charged extra fees as you are occupying 2 rooms". Without saying sorry and he sounded as if I did something wrong.

OK fine, I managed to drag my sis to the other room with my parents. But hey, you woke me up twice without a proper apology. You should know that IT IS YOUR FAULT, NOT OURS. I paid for the room and facilities but you failed to give me what I paid for and now you want us to pay more? Fantastic service.

So I washed up and went down for breakfast although I planned to sleep longer because I AM ON HOLIDAY but thanks to your staff for ruining my precious sleep. I talked to the receptionist and all they could say are lousy excuses. I handle customer service as well and all I can say is your staff needs proper training - especially those who are at the front desk. Make our money worth not just because your location is facing the Taal lake but make sure you provide quality service as well.

Nice place but definitely not coming back as it is not worth my hard...