Hap Chan Robinsons Tagaytay — Restaurant in Tagaytay

Terrible service. Our group of 30 dined in. Waited for quite some time while the rest went shopping in the nearby stall. Table was not set. Food came in slowly in batches, dimsum served without sauce, drinks was put on the table without glasses. Would have ordered more food but was told the restaurant was out of stock already. Understood the lack of manpower but the staff member needs to be a tad more cheerful - could have forgiven the lack of customer service but the staff’s annoyed face and demeanour left us second guessing ourselves if this restaurant really deserved our business. Mind you the restaurant apart from four diners and our group was not even packed. Worst is the chicken served was already bad- it has a rancid aftertaste - when we spoke to the manager- we he manager remarked, “ganon po Talaga yon”. Oh my God. She could have rejected us if the restaurant could not handle us. Manager could have managed our expectations by letting us know food will take time to prepare,etc, but no explanation is given. Utterly disappointing- Management should take a look into staff having enough rest for them not to project their fatigue to their customers. It’s sad that most of them has not gotten any rest day yet given the busy period but it wasn’t the...

Extremely disappointing experience. I came to the restaurant alone for lunch, and from the moment I walked in, there was no staff to greet me. All of them were glued to their phones, scrolling through Facebook and playing games. I had to go up to the counter myself to ask for a menu and a seat. Even then, I had to wait another 20 minutes to be served.

After finishing my meal, I asked for the bill. I waved several times at a staff member who walked by, but they deliberately ignored me and walked away. The service attitude was careless, unprofessional, and showed a complete lack of respect for customers.

This was a very disappointing visit, and I will definitely not be...

Chinese food you say? Specially dimsun, then this is it!!! 👍😁👆 When you're in Tagaytay, drop by this place and take a merienda or a full set Chinese food. Served to you still smokin hot as it is cooked upon order. Bring your family specially the kids and ask them to try the chicken feet dimsun which is fantastc (soft). Lot of parking space area so you dont have to worry about your cars or vehicles. There is a Tiangge 10 feet away from Hap Chan's Entrance Door so while waiting for your orders, you can check items on discounted prices. Cool staff to attend...