Kew Hotel - Tagbilaran — Hotel in Tagbilaran

We booked a Deluxe room, which at 36 square meters was the largest non-suite of our trip. Upon checkin, they wanted a 1K cash deposit so that we could charge things. ||They only gave us one card key, and said they couldn’t give us others that night since the hotel was full. When we went back to our room it was much warmer, since the power had been off. The next day we got another key. ||The room looked good at first. It had a room-service menu and Kleenex (actually harder, like small paper towels). The WiFi was strong, and worked with my Kindle, unlike most. We had various problems with the room, however. The safe was too small for a laptop, and didn’t even have batteries in it. The desk had a bad working position. The bed had only a blanket, not a sheet. The shower fan didn’t work; we told them about it on our first evening there, but they didn’t fix it while we were there. There was no hand towel, only a bath mat and shower towels. The shower could be better: the overhead rain head had low flow and the handheld one liked to fall down. It was hard to figure out how to turn off the some of the bathroom lights in Kew: I figured out that they’re under a water-protecting cover in the bathroom, separate from the main bathroom light switch, which was outside. They want you to put towels on the floor if they should be replaced, and a card on the pillow to replace linens. We saw a cockroach by the door when we came back to the room once, but managed to get him outside of the room. It was difficult to adjust the curtain, and the first night we didn’t close it completely so it was bright in the morning. There was a good bit of street noise on our top floor room. In the morning, we discovered that there’d been a window open since we arrived. After I closed it, there still seemed to be a good bit of street noise, and we discovered that the AC unit wasn't well sealed. One time they made up our room but took our shower towels; they quickly provided new ones when informed. The humidity was rather high unless we turned the temperature down to around 73F. The toilet tended to get clogged, and we had to ask a second time to get it unclogged. ||In August, 2022 their roof deck lounge wasn't operational after the December, 2021 typhoon, though they appeared to be fixing it. ||Their restaurant, Café Melecia, had an extensive dinner menu, and our dinner was quite good. We liked our enormous "appetizer" of beef salpicao and leche flan, the adobong kangkong with lechon kawali not so much. They didn't have napkins on the table, so we had to request them. |We didn't like their breakfast buffet as much as the other breakfast buffets we’d been to on this trip. They again didn’t have napkins. Getting there earlier helps for variety (our visits were a little after 9 AM versus a little after 9:30 AM). I liked their ham and cheese omelet, orange marmalade, and egg drop soup. ||We rated this about the middle of the hotels we stayed in on this trip, and second-best of the four hotels we tried...

Me and my wife stayed here for 4 days . Waiting on our daughters passport . We were told by a tricycle drive it was a fairly new Hotel and fairly cheap . So out of curiosity and it being close to the ICM mall we decided to stay a few days to try it out . I have to say the price was fair averaging around 2200 for a standard room and around 3000 or more for executive room . Well I start out to say the first room we were in the Aircon was making a loud racket and wasn’t putting out cold air so they transferred us to another room . The Aircon was ok but no hot water . The trim around the Aircon was missing allowing daylight to show in and insects to have entry. And that it did the 2nd night my wife had an insect to bite her causing a rash and hives all over her back and mid stomach area we both were terrified. So they moved us again to another room which was just as bad the towels were old and nasty looking . Still no hot water I called the front desk complaining about no hot water the girl at the front desk said she would have a maintenance man look at it . Well he did just to tell us there’s nothing he can do about it that it was hot as it would get .the next morning I went down stairs to get totally ignored from seem like the whole entire restaurant staff as if I had some plague. Looked as if everyone around me was getting waited on except me .as I waited patiently for my wife to take her cold shower I got up and left wondering what I did wrong . I complained about it at the front desk . Well it seemed to have worked the next morning I was treaded like a king I even had a candle lit and sit on my table . Plenty of coffee refills constantly ask if I needed anything. My glass of water was never empty lol. Amazingly what a little complaining can do . After all us Americans are complainers I been told . Hmmm Wonder Why well anyway bottom line if your thinking on staying here I will tell u this the outside looks will deceive u . The guards were very polite and very responsive to door opening . Girls front desk were sweet but I can’t give this place but one star due to all the problems I mentioned and seems as the managers are not doing there job or not paid...

I stayed at the Room and I have to say that my experience was quite disappointing. Firstly, upon entering the room, there was a noticeable unpleasant smell of cacrohe, which was quite off-putting. Additionally, the cleanliness of the room left much to be desired, as it was not cleaned well. To make matters worse, we encountered live cacroches running around the room, which was a major concern for us. Despite bringing this issue to the attention of the front desk, no action was taken to address the problem.

Furthermore, we were extremely disappointed to find that there was no hot water in the shower. This made the overall experience even more inconvenient and uncomfortable.

Upon checking out, we approached the front desk, hoping for at least an apology or some form of acknowledgement for the issues we had encountered. However, the staff at the front desk showed no sign of concern or willingness to address our concerns. Their lack of empathy and disregard for customer satisfaction was truly disheartening.

Considering the numerous issues we faced during our stay and the poor customer service we received, I have to rate my experience at the Room Hotel as zero. I highly doubt that I will choose to stay here again...