Premier Kraków Hotel — Hotel in Krakow

The biggest problem with this hotel is the staff's attitude... They make you feel as if you are an annoyance to them. They turn lights down before the breakfast has officially finished as if to say "leave now" and when asked to turn the lights back up, they reply "oh, you cannot see, can you?!" - shocking!!! They don't make eye contact and have a terrible manner and walk around with a scowl. I think the more experienced staff/floor managers do a great disservice to the younger members of the team by discouraging hospitable behaviour (e.g. telling them to ignore a guest's request to refill a juice machine because "breakfast is finishing in 5 minutes anyway"... so who cares about the paying guests, right?!). Housekeeping is a joke as they either don't turn up or create an illusion of having been there (e.g. folding a wet towel and placing it as if it was fresh, not replacing dirty glasses). The interior of the hotel rooms is dated (shabby wallpaper, bathroom fan and the fridge not working), but I guess you could live with that if the staff were welcoming and friendly - they really are not (with an exception of one receptionist and a chap behind the bar - the rest just need a long, hard look at themselves in the mirror; they are clearly unhappy about something but taking it out on their guests is...

This was booked as part of a package and I’m fairly sure the hotel markets ITSELF as a four star hotel, which I can assure you it is not! Perhaps it would have been in the 1960’s, but certainly not now. It is clean, and the staff are….efficient but not friendly. The room is very, VERY, tired, as is the rest of the hotel. It looks like it could do with some investment to update the decor (actual bleach stain across the carpet would have had other hotels replacing the carpet immediately). The beds are very comfortable for us but could be a little hard for some. We booked a queen double however, it was two single beds pushed together without them being secured together. Playing pop goes the weasel at 3 am is not fun when the beds drift apart and we disappear down the gap!!!! Breakfast is varied but with many things most would not want to eat, the boiled carrots and broccoli were a particular highlight!It’s a very basic hotel and would suit many on a very restricted budget positioned not far from the places people want to visit. Decent transport links into the old town position the hotel in a good place and if the owners were to invest the money and time it could be a great place to base yourself for a visit to Krakow. Overall, I wouldn’t...

This hotel is not 4 stars. Not worthy of one star. On arrival we were spoken to with the worst manners i have ever experienced, zero customer services. It shows pictures of a different hotel in their advertising. The pictures are of a hotel across the carpark called the premier. They don't have a pool and it is dark and dinghy. Room was not cleaned all week, strong smell of cigarettes. No amenities and no fridge in room. Can only buy a drink at certain times of the day at the other hotel across the carpark. Food was not great, but nowhere else to eat within walking distance. Again no restaurant at hotel and had to go to other hotel to eat, even for your breakfast that we paid for as part of the stay through the express hotel. Staff were rude when questioned about pool; that didn't exist. I was then told we could use the pool at other hotel but there was a charge. Room cards did not work, so we couldn't get in our room. Went to reception to sort the situation, where I was told by staff it was my fault. Said I must of had them near my phone. This was not the case. This hotel is a joke and the staff are awful. Krakow is gorgeous so don’t let this review put you off visiting, but do not use this hotel. It will ruined...