Hotel Weneda Wellness i Restauracja — Hotel in Opole

Stayed there for a week in August 2012 with my wife and baby. We were given one of the rooms at the end of the corridor.||||The room was very spacious (there was both a bedroom and a separate sitting room with a couch and two plush chairs), and very comfortable. They provided a cot for the baby, one of these modern collapsible travel cots, which was nice. There was loads of storage space available, drawers and closets. The air conditioning worked well. The bed was comfortable.||||All the staff were very friendly and helpful. The cleaning ladies brought a few bottles of free sparkling mineral water every day.||||The WiFi connection worked perfectly. It was easy to connect, not one of these gimmicks where you have to sign up first through your web browser. It was quite fast, too. I was able to stream HD videos and have video Skype calls throughout the week, no problem.||||The room did have a few cosmetic blemishes -- small chips of paint missing on the door frames, a couple cracked tiles in the bathroom. But everything was fully functional, down to every faucet, lightbulb, and power outlet, so that didn't bother us at all. Everything was perfectly clean, too, including the toilet and shower.||||The breakfast buffet was very good compared to other hotels I've stayed in. There was a lot of choice available. Not haute cuisine, but very satisfying.||||There are a few steps to climb both at the front and back door, so if you have a pram you do need to carry it up and down the steps. The staff were very nice and offered help with this.||||In all, if I ever go back to Opole I don't think I'll look for another hotel, I'll just book...

Terrible service. Stayed with friends in the hotel for 1 night (before this time I stayed in this hotel in the summer of 2022), we had a late check-in and I specified until what time check-out, until 11 or 12. I was answered - until 12. In the morning I left our baggage in the room and my friends and I went to the meeting. We returned to the hotel around 11:40 and were in shock. All our baggage were thrown into the corridor from the room! The housekeeper said that at the reception they were given the task of throwing baggage out of the room without any conversation. Just an inadequate situation! The lady at the reception did not respond to my complaints, I barely managed to call the administrator. We were refunded 50% of the cost of accommodation, but this is nothing compared to the situation itself. I am an employee of the tourism sector, I work with different countries, but it's absolutely unbelievable situation! Just a shock. I do not advise anyone to stay here.

P.S. I have all the proof that my luggage was in the corridor and I have all the proof of what time I got back. I have no desire to do business with this hotel. Terrible service, lies and just terrible. I do not...

Service and staff was amazing. They were so kind and friendly. General atmosphere was so good in hotel. They have very nice terrace, sauna and restaurant. Morning breakfast was good as well. But I would like to share with you the small problems we face;

First we asked them to change our room because the bed was not for two people, they had combined two separate beds for two people to sleep at the same time and it was very uncomfortable for couples. They kindly accepted our request and changed our room, this time the shower system in the bathroom of the room was very uncomfortable. If we wanted to take a shower without filling the bathtub, there was water everywhere, you had to take a shower sitting down. Even then there was water everywhere and I had the most uncomfortable shower experience in my life in this hotel.

But if it's not the same bathroom, I would like to stay in this...