Hotel As Américas — Hotel in Aveiro

This hotel came up as an excellent place to go to with a newborn. The team was very understanding, and helpful. Despite the late night crying, no complaints were issued - for which we were extremely grateful as we were suffering from extreme lack of sleep and still in the process of getting to know our little one. The hotel does not have a restaurant (for lunch or dinner) but it is very well located, with a pizza place on the same street, a Portuguese traditional restaurant and even a Chinese buffet. As you keep walking, there’s more to choose from. But they do have a bar after 4 pm, so make sure to check that out! The team provided a crib for the baby (though it was quite used up, at least the mattress was decent), which was super helpful, there’s free parking space (in the underground garage), room service was impeccable (and the cleaning lady gets all the marks for being super understanding - babies make a mess), the bathroom was big and very well kept, the curtains are truly blackout (thank the lord!), the Wi-Fi setup is great - if anyone cares they are using ubiquiti and there’s a bunch of unifi Access Points scattered through out, great location right at the center of the city and good pricing. I was very satisfied. Now for the less stellar notes, the HVAC system user interface needs a complete update/upgrade. Some of the controls are so old/yellow that the temperature numbering is completely missing. Something new, with a digital screen showing the room temperature and with the possibility of setting up timers like “turn on AC for 3 hours only.” directly on the screen would be greatly appreciated to get the room up to the desired temperature but not leave it running all the night. The bathroom did not have an extractor, so there’s the possibility of humidity creep but personally I did not feel it. The TV is your typical hdmi 1080p panel hooked to cable TV. I would have loved to see a similar casting system like the Moxi chain of hotels have, with a casting device (chromecast) where I could cast Netflix etc into it and watch my own stuff on it. The hotel has a great network setup, so it totally doable right now. I really hope they work on this as it definitely opens up new possibilities (digital onboarding of new guests, presenting services, introducing the various areas of the hotel, the team members, casting of online content to the TV etc). So all in all, great place, great team. Some updates/upgrades/revamps needed here or there, but those are very situational and overall don’t take much out of the experience. Wish all the best to the team and I look forward to...

Após ser encaminhada de um hotel da rede por avarias técnicas, Fui alojada em dois quartos do rés-do-chão degradados, visivelmente sujos, aparentemente desactivados e não limpos há bastante tempo,uma vez que estavam com tanto pó nos móveis que era visível e sujava as mãos; pó e cotão nas saídas de ar, teias de aranha em pelo menos 5 locais do meu quarto e aranhas, marcas dos copos de bebidas em cima dos móveis, casa de banho com portas sujas e marcas dos dos clientes anteriores nas loiças do wc (exemplo:cabelo e impressões digitais, também já citados por outros clientes nos comentários) , escoação do lavatório avariado, água amarela a sair das torneiras.., etc. Ainda que o hotel não tivesse os quartos em funcionamento há algum tempo como me justificaram, quando decidiram colocar lá clientes, o mínimo que deveriam ter feito era limpar convenientemente os quartos. Chamei a atenção na recepção, referiram que o quarto havia sido limpo enquanto me ausentei, mas quando cheguei ao quarto 5 horas depois do meu alerta,a sujidade é exactamente a mesma, ou seja, ninguém limpou o quarto! Além disso nestes quartos do rés-do-chão ouviu-se barulho toda a noite, como se estivessem motores a trabalhar o tempo todo.

Tendo em conta estes factos, decidi, após terminar o check-out e sem grande alarido, fazer uma reclamação no livro de reclamações como é direito de qualquer cliente. A "dona do hotel" (como me foi apresentada) desceu à recepção e foi rude, mal educada, ofendeu-me publicamente, desrespeitou-me à frente de outros clientes só porque lhe disse que ia reclamar no livro porque os quartos não estavam limpos mas principalmente porque mesmo depois de eu ter alertado para a necessidade de os quartos serem limpos, foi-me dito que iam resolver o assunto mas tal não aconteceu e os quartos ficaram exactamente iguais; Sem humildade nenhuma a dona do hotel fez publicamente na recepção insinuações graves e ofensivas, tais como : "não quer é pagar a conta", quando a conta estava mais que paga desde a admissão uma vez que o pagamento foi feito através de um voucher odisseias; "deve viver num palácio para estar a reclamar", "é mas é uma mal agradecida", além de insistir que os uqartos estavam limpos sugerindo assim que eu estava a mentir, mas recusando-se a ir comigo ao local para lhe mostrar eu própria a sujidade, precisamente porque iria provar-lhe que tinha razão e virou-me costas a barafustar em voz alta! Este tipo de comportamento ofensivo e discriminatório é tão e somente uma prova de culpa e de falta de argumentos, é completamente inaceitável e inadequado. Pode ser considerado até uma coação ao uso do direito de reclamar, o que é grave.

Dois dias depois fui contactada pela directora do hotel à qual agradeço o modo correcto e educado como reconheceu a gravidade do sucedido e me dirigiu os merecidos pedidos de desculpas.

Sinto no entanto que tinha de expôr aqui a situação para que outros clientes tenham conhecimento desta lamentável situação, principalmente porque alguns deles assistiram à humilhação a que fui sujeita na recepção pela dona do mesmo.

The location is not the best, not in the turistic center and the rooms of zero floor very noisy all night like the noise of big motors. Old rooms not well cleaned, with spiders and many dust of months without being cleaned.

Lake of respect after i asked respectfully to clean the room and they didn't. The owner ofended me in public just because i said I would write a claim in the proper book and asked her to go with me to the room to see what i was claiming about. That rude behavior it's the proof that I was right. Clean rooms are the minimum service a hotel should assure to the clients withou we need to ask for it. Education and respect are the same way indispensable in any hotel staff, mainly a four stars hotel.

I appreciate the apologies made yesterday by the directress but I feel that this situation should be exposed here and known by the other clients, some of them who saw the owner desrespecting me in...

Friendly staff, good breakfast and located in the city center.

At the check-in the receptionist pointed us to some welcomes on a desk at the hall: Port wine and Ovos Moles (egg yolk sweets, local pastry from Aveiro). However, no Ovos Moles were there at the time and neither on the evening nor the next morning. So, better not offer something there's not there... The twin room I was assigned with had the window hinge broken on the floor and thus the window was slightly open. After reporting I got re-assigned with a junior suite. Both rooms had small furniture scratches and the curtains were dirty on the junior suite. Sound isolation was terrible; we could hear people on the corridor (even though our room had 2 doors) and on adjacent rooms.

Overall the hotel is good, but I was expecting a bit more from a...