Lisbon Airport Hostel — Hotel in Lisbon

⚠️DO NOT STAY HERE - SCAM - READ REVIEWS ⚠️ ⚠️FIRST ⚠️ It is not a hostel. It is a former apartment with bedrooms and a kitchen to share. The outside is run down and in not such a nice area of Lisboa. The owner sends via email an extensive list of instructions and policies which are over complicated and worded to purposely confuse (which is how he is able to continue this scam by saying “it is in the instructions” ) ⚠️SECOND ⚠️ Keep in mind the “opening hours” are from 4pm to night, however when we arrived at 4 to the accomodation and tried to call we were met with nothing. I am travelling with my GRANDFATHER who had to SIT ON THE GROUND until a family came out and let us inside so my grandfather could sit at least on the stairs. ⚠️THIRD⚠️ The family that let us in we’re not happy we were there, in the beginning we were confused until they told us that the RESIDENTS OF THE BUILDING have been trying to get this MAN KICKED OUT as it is now ILLEGAL to be subletting like this man is doing. The family were empathetic to us and told us about all the times they have had to help previous guests who also fell for this, even driving some back to the airport. If the family is reading this, THANK YOU! ⚠️FOURTH⚠️ The communication is PATHETIC. Even my 76 year old Grandfather can operate his phone better than the owner of this property. Aside from the overload of information sent to an email, when we FINALLY were met by the man he was in such a hurry and we were clearly an inconvenience to him (because he had already gotten our money he couldn’t care less what we did) was told to fill in ANOTHER form before we could be let in to the “hostel” after telling us this he left us still stranded in the stairwell. After sending in the form we again had to wait for his response, he FINALLY LET US UP. ⚠️FIFTH⚠️ The room is mis advertised. We had booked a room with an extra bed but that was not given to us (we have a receipt to prove) after such a long day of travelling and being thrown around by this accomodation my grandfather was distraught (he is already not in good health). ⚠️SIXTH⚠️ A FURTHER €60 was requested from us which we thought just had to be a joke and by this point we had to give up and cut our loss and find a new accomodation. Which is unfortunately exactly what this man wanted. We have started the process of a refund and making sure we let as many people know HOW BAD IT IS. To the owner, your instructions and policies are constructed in such a way that allows you to continue to pull this scam but one day it will all come back to you. Where I’m from there’s a saying for this kind of thing;...

⚠️DO NOT STAY HERE - SCAM - READ REVIEWS ⚠️||⚠️FIRST ⚠️||It is not a hostel. It is a former apartment with bedrooms and a kitchen to share. Let’s get in to it, the owner sends via email an extensive list of instructions and policies which are over complicated and worded to purposely confuse (which is how he is able to continue this scam by saying “it is in the instructions” ) ||⚠️SECOND ⚠️||Keep in mind the “opening hours” are from 4pm to night, however when we arrived at 4 to the accomodation and tried to call we were met with nothing. I am travelling with my GRANDFATHER who had to SIT ON THE GROUND until a family came out and let us inside so my grandfather could sit at least on the stairs.||⚠️THIRD⚠️ ||The family that let us in we’re not happy we were there, in the beginning we were confused until they told us that the RESIDENTS OF THE BUILDING have been trying to get this MAN KICKED OUT as it is now ILLEGAL to be subletting like this man is doing. The family were empathetic to us and told us about all the times they have had to help previous guests who also fell for this, even driving some back to the airport. If the family is reading this, THANK YOU! ||⚠️FOURTH⚠️||The communication is PATHETIC. Even my 76 year old Grandfather can operate his phone better than the owner of this property. Aside from the overload of information sent to an email, when we FINALLY were met by the man he was in such a hurry and we were clearly an inconvenience to him (because he had already gotten our money he couldn’t care less what we did) was told to fill in ANOTHER form before we could be let in to the “hostel” after telling us this he left us still stranded in the stairwell. After sending in the form we again had to wait for his response, he FINALLY LET US UP.||⚠️FIFTH⚠️||The room is mis advertised. We had booked a room with an extra bed but that was not given to us (we have a receipt to prove) after such a long day of travelling and being thrown around by this accomodation my grandfather was distraught (he is already not in good health). ||⚠️SIXTH⚠️||A FURTHER €60 was requested from us which we thought just had to be a joke and by this point we had to give up and cut our loss and find a new accomodation. Which is unfortunately exactly what this man wanted. We have started the process of a refund and making sure we let as many people know HOW BAD IT IS. To the owner, your instructions and policies are constructed in such a way that allows you to continue to pull this scam but one day it will all come back to you. Where I’m from there’s a saying for this kind of thing;...

Liked - The property was conveniently close to the metro and offered a small ocean view. The best aspect was the front-facing windows, which allowed sunlight and fresh air to fill the room. Additionally, its proximity to a shopping center was very convenient.

Disliked · I arrived at the airport at 6:30 pm and got to the property at 7:02 pm, only to realize I didn't have the access code. Without a traditional SIM card, I couldn't call the hotel and had to use WiFi at the nearby shopping center to contact them via Booking.com. After paying the required 60 euros, I waited for the access code, which never came. I had to contact the property, and obviously couldn't do that directly because of my mobile services. I had no choice but to sit outside, up until another lady came to the property and watched her struggle with the same thing. She had airtime to call so I asked if she could lend me her phone so I could call the property. After some back and forth, we managed to get into the building around 9:00-9:30 pm, only to have to make a phone call again when we got to the door of the hostel (if it weren’t for that lady, I probably would have waited a while longer.

During my 3-night stay, my room was never cleaned, and I received only one crispy towel. The breakfast included was minimal, with just two kinds of cereal and a few grab-and-go items (definitely not what I expected). One evening, I struggled for 20 minutes to unlock the hostel's main door due to an old keyhole. The rooms had a funky smell, likely from plumbing issues, which was unsettling and I was pressed for the bathroom.

It's been 15 days (and counting) since checkout, and I still haven't received my deposit back, despite being promised it within 7 days. The property hasn't responded to my calls or messages. I don't recommend this place and won't be booking it again when I return to Lisbon due to their poor process and...