Hotel Insula Neptun — Hotel in Mangalia

Update after going here for several years: the place changed to the worse this year. There's an empty skeleton of a new section they are building visible when you check in, it wrecks the vacation mood. The staff became a lot less welcoming, they ask bluntly for full payment upfront, they don't bother being nice to you about it. They stopped offering to help you with your bags despite having no elevator. The furniture in the old building is the same for at least 20 years. They didn't even bother giving me the leaflet with the breakfast time and wifi password. Left a really sour taste in my mouth. Don't recommend the place anymore after this year's experience.

The offered breakfast is still OK but they serve less of it as far as I can tell, as there isn't always food that I want available. The restaurant has absurd prices now and a weird serving shedule (they are closed for almost half the day).

The rooms are not as clean as I remembered, bathrooms don't get cleaned daily and nee towels/bedsheets aren't made available unless you request it.

The hotel is relatively close to the beach, but you still have to walk a bit to...

We went there for 5 days, breakfast included, and arrived late evening, around 21.00.||The room located at the first floor was smelling heavy at fish because the windows were open, the restaurant's kitchen barbeque is not having a proper exhaust system and all the smell goes on in building B. The room was nice, my kid was happy to sleep on a reasonable bed, the balcony has two chairs and a clothes drying area. The balcony door does not have an insect's net and a blind, so during the night, there was a lot of light inside the room. The windows' phonic isolation is very poor, so with all windows closed, we could hear all conversations from the kitchen. The buffet breakfast was very good and different from a day to another, not necessarily in a good way. The service is very poor. The senior manager acts as a client and disturbs the clients waiting to get the food. The COVID 19 measures are the best I have ever seen in a Romanian restaurant. This is not going to compensate for the other...

Neptun used to be fashionable some years ago. Right now it is a ruin! Insula managed to keep the standards high. Insula is a four stars hotel where you feel home. Large rooms with balcony on the Lake Neptun where you can smoke or have a wine with your family or friends. Apartments are marvelous, one large living and one normal bedroom. For a four stars hotel, there is no need for the cooking machine in the apartments. It might be useful for a family with kids, but I do not see it in this kind of hotel. People are friendly and they take care of you. I cut one point of 5 just because the piping that is leaking from time to time. The new building is not finished yet but it seems to copy the old one and keep the...