Four Points by Sheraton Kigali — Hotel in Kigali City

My wife and I visited Kigali for a convention in August and a friend suggested Four Points by Sheraton as the only option for our 10 night stay. We arrived at the hotel close to 11pm. Within 15 minutes, in just the first two staff interactions, we knew we were in the right place. ||First and foremost, Marcel assisted us with check in and showed the upmost professionalism and warmth as he gave us a warm welcome on behalf - not only of the hotel - but the entire country. It was a beautiful introduction that set the tone for everything that followed. Each day that Marcel was present at the front desk he made sure to check we had everything we needed and corrected a few minor issues we had in our room promptly. His smile lights up the lobby. We at one point saw a very rude hotel guest approach the front desk demanding to speak to a manager regarding an issue at one of the restaurants. Marcel handled the interaction with haste and sincerity despite the guest's misplaced aggression. I truly appreciate him and hope that every manager and owner take note as (with no exaggeration) his presence almost single handedly is responsible for our satisfaction with our stay from beginning to end. ||Our second interaction and most consistent staff member to assist us, being the bellhop to handle our arrival, several small items through our stay and handle our baggage at check out was Brillant. We walked away from check in with Marcel and Brillant escorted us to our room. His beaming disposition showed us that the standard for service here is top tier. He showed an eagerness that was refreshing and we were so thankful for his kindness and helpfulness. Once again, management please take note and nurture this stellar team member with incentivized growth and upward mobility. ||A thank you can be said for each of the security, restaurant staff, housekeeping, and other front desk team members that made our stay complete. All in all, the hotel was modern, in good repair, and spacious. Our room was very comfortable and felt like a nice apartment for our long stay. We look forward to returning when we find ourselves...

My wife and I visited Kigali for a convention in August and a friend suggested Four Points by Sheraton as the only option for our 10 night stay. We arrived at the hotel close to 11pm. Within 15 minutes, in just the first two staff interactions, we knew we were in the right place.

First and foremost, Marcel assisted us with check in and showed the upmost professionalism and warmth as he gave us a warm welcome on behalf - not only of the hotel - but the entire country. It was a beautiful introduction that set the tone for everything that followed. Each day that Marcel was present at the front desk he made sure to check we had everything we needed and corrected a few minor issues we had in our room promptly. His smile lights up the lobby. We at one point saw a very rude hotel guest approach the front desk demanding to speak to a manager regarding an issue at one of the restaurants. Marcel handled the interaction with haste and sincerity despite the guest's misplaced aggression. I truly appreciate him and hope that every manager and owner take note as (with no exaggeration) his presence almost single handedly is responsible for our satisfaction with our stay from beginning to end.

Our second interaction and most consistent staff member to assist us, being the bellhop to handle our arrival, several small items through our stay and handle our baggage at check out was Brillant. We walked away from check in with Marcel and Brillant escorted us to our room. His beaming disposition showed us that the standard for service here is top tier. He showed an eagerness that was refreshing and we were so thankful for his kindness and helpfulness. Once again, management please take note and nurture this stellar team member with incentivized growth and upward mobility.

A thank you can be said for each of the security, restaurant staff, housekeeping, and other front desk team members that made our stay complete. All in all, the hotel was modern, in good repair, and spacious. Our room was very comfortable and felt like a nice apartment for our long stay. We look forward to returning when we find ourselves...

I recently stayed at the Four Points by Sheraton in Kigali, and it was an excellent experience from start to finish. The combination of modern amenities, thoughtful service, and a welcoming atmosphere made my stay truly enjoyable. Highlights of My Stay: Exceptional Hospitality: The staff at Four Points were warm, professional, and attentive. From check-in to check-out, they ensured that all my needs were met promptly and with a smile. Their commitment to guest satisfaction was evident in every interaction. Comfortable Accommodations: My room was well-appointed, clean, and comfortable. The bed was plush, and the thoughtful touches like complimentary bottled water, a coffee maker, and quality toiletries added to the overall experience. The room also offered a stunning view of Kigali's vibrant cityscape. Impressive Facilities: The hotel boasts modern and well-maintained facilities. The rooftop bar was a standout feature, offering a great ambiance and panoramic views of the city – a perfect spot to unwind in the evening. The fitness center was well-equipped, and the pool area provided a serene space to relax. Delicious Dining: The on-site dining options were fantastic, with a variety of dishes to cater to different tastes. Breakfast was a particular highlight, with a range of fresh and flavorful options to start the day on a high note. Convenient Location: Situated in a prime area of Kigali, the hotel provided easy access to key attractions and business hubs. This made it a perfect choice for both leisure and business travelers. Memorable Moments: Enjoying a sunset drink at the rooftop bar with breathtaking views. Experiencing the hotel's quick and efficient room service. Receiving personalized attention from the concierge team, who offered helpful recommendations for exploring Kigali. Final Thoughts: Four Points by Sheraton Kigali exceeded my expectations and delivered a delightful stay. Whether you’re visiting for business or leisure, this hotel offers a perfect blend of comfort, convenience, and world-class service. I highly recommend it and look forward to staying here again in the...