Hotel SATEL — Hotel in Poprad

I have stayed in hotel Satel in the past and it was rather pleasant visits. On latest occasion, on 20th Of July 2019 I was rather disappointed. I have made a booking for 1 person for 1 night through hotel own reservation system. As I knew the most rooms are equipped with balconies, I have specified in my booking that room must have a balcony. The reservation was confirmed by email the same day when I made my booking. On arrival, after very long working day and short flight, I was told that they don’t have a room with balcony for me. This was rather disappointing as no one has informed me in advance. In the end I have stayed overnight in the hotel Gerlach next door which had available room with larger balcony than hotel Satel have. What really annoyed me at this point that receptionist insisted that I must pay for the room anyway as I have made a booking. Furthermore, the receptionist was waving at me printed paper with all my credit card details, threatening, that the hotel will take payment anyway. I was wondering if this is even legal, yet tired, just paid the bill and went to sleep to the hotel next door. I have picked up a beer and and a few sodas at Satel hotel, before I left for a new hotel. Once in my room I have realized that the beverages were warm, not refrigerated. Yes, disappointing.||There is really efficient 24 hours taxi service in Poprad and there is number of hotels on the mountains just minutes away from the town. In the future, I will consider mountain...

I chose the Satel hotel not by accident - great location - close to the railway station, airport and all the attractions of the High Tatras. Ample parking for cars (paid), great service and welcome at the reception (language, English, German, Polish and Slovak). The check-in process itself (parking fees and city tax) was quick and hassle-free. The rooms are spacious and you can choose between renovated bathrooms (a more expensive stay) and a cheaper one before renovation (my room). Before the renovation, I can't say anything bad - everything worked and was ok. The rooms were cleaned every day - the rooms were very clean. Beds very comfortable and I had a great sleep. I had breakfast included in the price - a great thing, because the buffet was super stocked - ground coffee from the coffee machine (real coffee), a huge selection of dishes for breakfast - everyone will find something for themselves. Modern elevators move quickly and without any problems, despite the 8 floors, running. I will remember my stay at the SATEL Hotel for a long time - it was nice and hospitable - the service was full of professionalism and kindness - I heartily recommend it to everyone hesitating over the choice. Hotel Satel is a very good and very convenient choice for visiting Poprad and the surrounding area, as well as for lovers of the High Tatras. I am delighted and will definitely come back to the...

Really nice place, looks recently renovated, the room was clean and the breakfast was good. We also had parking included, which was a nice bonus, as we came by car. The staff at the hotel was friendly and helped us with a dental emergency. We had no issues with noise, it was rather quiet.

Unfortunately our stay here wasn't perfect. We decided to book through the official website, a room for 2 people. Both on the website and on the Booking platform, it was mentioned that the room would have a balcony. When we got there, the room that we got offered did not have a balcony. We asked at the reception about it and we were told that for our first night there, there weren't any other rooms available, but to try again the next morning, as things would change. We tried again next morning, but we were told the same thing. While the people at the reception were nice enough to check for other rooms, it would've been nice to know from the very beginning that the only room available DIDN'T have a balcony, as this was rather important to us, or to at least get a discount (considering that we paid for something that we didn't get). Not to mention that the room itself was...