From the moment of our arrival, we were made to feel warmly welcomed, seen, and truly valued. The hotel exudes charm, with its delightful character and fascinating artifacts, creating an inviting atmosphere of warmth and comfort throughout. Special commendation goes to housekeeping, whose impeccable standards ensured that everything—from the rooms to the public spaces—was pristine.||The staff are exceptional, going above and beyond to ensure the utmost comfort of their guests. Both breakfast and lunch offered a wide variety of options, and we thoroughly enjoyed a Sunday Roast, which included a glass of wine and a delectable dessert—offering exceptional value. My daughter opted for the Chicken Burger, declaring it the best she had ever tasted.||I was particularly impressed by the conference room, which blends functionality with a unique and welcoming atmosphere.||The beds were extraordinarily comfortable, with luxurious pillows and linens, and the overall ambiance of the rooms was simply delightful.||The hotel's location is equally impressive. Perched atop a hill, it offers panoramic views that are nothing short of breathtaking. From here, you can take in the sweeping vistas of Knysna Lagoon and the iconic Knysna Heads, creating a tranquil, almost surreal backdrop, and adding to the sense of serenity, making it a perfect escape from the bustle of daily life. The hotel is just a short 15-minute walk from the Knysna Waterfront, allowing easy access to vibrant shops, cafes, and activities, yet far enough away to provide a peaceful retreat with stunning natural beauty right at your doorstep. ||This hotel offers the perfect balance of convenience, comfort, and tranquility, making it an ideal choice for anyone...
Read moreFrom the moment of our arrival, we were made to feel warmly welcomed, seen, and truly valued. The hotel exudes charm, with its delightful character and fascinating artifacts, creating an inviting atmosphere of warmth and comfort throughout. Special commendation goes to housekeeping, whose impeccable standards ensured that everything—from the rooms to the public spaces—was pristine.
The staff are exceptional, going above and beyond to ensure the utmost comfort of their guests. Both breakfast and lunch offered a wide variety of options, and we thoroughly enjoyed a Sunday Roast, which included a glass of wine and a delectable dessert—offering exceptional value. My daughter opted for the Chicken Burger, declaring it the best she had ever tasted.
I was particularly impressed by the conference room, which blends functionality with a unique and welcoming atmosphere.
The beds were extraordinarily comfortable, with luxurious pillows and linens, and the overall ambiance of the rooms was simply delightful.
The hotel's location is equally impressive. Perched atop a hill, it offers panoramic views that are nothing short of breathtaking. From here, you can take in the sweeping vistas of Knysna Lagoon and the iconic Knysna Heads, creating a tranquil, almost surreal backdrop, adding to the sense of serenity, making it a perfect escape from the bustle of daily life. The hotel is just a short 15-minute walk from the Knysna Waterfront, allowing easy access to vibrant shops, cafes, and activities, yet far enough away to provide a peaceful retreat with stunning natural beauty right at your doorstep.
This hotel offers the perfect balance of convenience, comfort, and tranquility, making it an ideal choice for anyone...
Read moreI had my wedding at this venue on April 26th. While the location itself was beautiful, the service was absolutely unacceptable and deeply disappointing. The food arrived extremely late and was served in the most disorganized way imaginable—only six guests were served at a time. By the time food reached the tables, it was cold, and the portions kept getting smaller with each round. We had 100 guests, yet not even 60 were properly served with both food and dessert.
Dessert was served the same chaotic way—sporadically and inconsistently. Staff began placing desserts on empty tables after many guests had already left due to the painfully slow service, only to remove them again 15 minutes later. To make matters worse, the venue had double-booked the space, forcing us to pack up and leave abruptly—cutting our celebration short.
They were clearly understaffed and unprepared for an event of this size. For what was supposed to be one of the most memorable days of our lives, the level of service delivered was completely unacceptable. This was not just poor service—it was a failure. I cannot recommend this venue to anyone until serious...
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