THE CONNOISSEUR Residence — Hotel in Seoul

this is like an Airbnb concept. 1. Limited amenities: small bath towel, no hand towels, no slippers, no laundry bag, no detergent provided. Soap and shampoo dispenser is hard to squeeze. It was not refilled when check in. Had to buy our own because it finished even before the next housekeeping day. However, water bottles and hair dryer are provided. 2. Housekeeping: no daily housekeeping - every 3rd day. On days no housekeeping, trash is thrown on your own, towels, water bottles, and bath mat are not replaced. If you would want to have more housekeeping, there is an additional surcharge per day. Housekeeping days did not make sense - they would clean on the day before you checkout but not in between. No early check in and late checkout - additional surcharge if exceed checkout time. Check in is done through a kiosk even though there was a concierge (concierge is not 24/7)Our room was not cleaned thoroughly. First arrival - there was a used plaster found between the LG styler - it was not removed even when the 2nd and 3rd round of housekeeping. Tables were dusty. Bedsheets had some holes. Only convenience is it is near to a station - however station is not like a main station, lots of transits need to be done if you are a tourist wanting to go to popular spots. If you like to be near the yeouido park, see cherry blossoms etc, this is a convenient location. Room space is decent, bonus points was the washing machine, dryer and LG styler. If you would like to cook etc, each room is filled with full...

The Connoisseur is about 5 mins by foot from the National Assembly station but it takes quite a bit of distance to central Seoul. I was appalled by the service rendered by the hotel because there wasn’t much service to speak of. On my check-in day (we arrived at 11am in the morning), a young lady manning the frontdesk had not a slightest smile on her face and did not bothered with greetings (or a nod) or eye contact when arrived. Throughout our conversation, her eyes were glued on the screen. The same young lady (who was also manning the frontdesk on Tues, 10 June AM) again used a impolite tone with zero eye contact when we approached the counter to drop off our hotels. It is shocking to have the front facing role in customer service behaving in this manner. There was no enthusiasm in her at all. This is not exactly a hotel I would say as there is no phone in the room and you are expected to pay for extra duvets, pillows. There is no shower cap and you are expected to drop off the used towels every morning. Room cleaning will only be done once every 2 days (only if you require and they would ask upon check in) and even then, the floor was filled with hair and not properly vacuumed. It was a terribly bad experience and we would...

Great value for its price point: relatively easy contactless check-in. A new and spacious apartment hotel equipped with modern appliances (including an LG styler cupboard for freshening or steam cleaning/ironing coats and suits). Steps from National Assembly Station that links to Gimpo and Incheon airport, or board the airport bus from there. Walking distance to Yeouido Hangang Park, 20 mins subway ride to Gangnam and Hongik Univ. Hongdae. Having said that, a few more things could have made it a more comfortable apartment hotel: include starter packs of dishwashing soap, dish wipe and laundry detergent instead of making guests have to buy these from reception (otherwise, it can't credibly offer apartment service). Lack of in-room dining space or chair for more than 1 person (it was either eat at the work desk or the floor). We also emailed the hotel with a query on advance luggage storage and a request to be given a room away from the ongoing construction site but our email query and room request were ignored. Hopefully hotel communications with guests could...