Ohtels Campo de Gibraltar — Hotel in La Línea de la Concepción

I don't even know where to start.. We've been driving around spain and have stayed in beautiful places along the way. We decided to head to Gibraltar last min.. Oh man what a mistake. We got to the hotel and was informed that we had to pay 20 euros a day for parking.. Pretty expensive..but we figured itd be worth it. We got up to our room and as soon as we entered we were bombarded with the stench of sewage. We tried airing it out and running the sink water in hopes that the smell would go away. It didn't. So we tried calling down to reception.. Guess what!? There's no cord for the phone haha! Of course not! So we headed down stairs to ask for a new room. The woman at the front desk, although she was nice, tried to tell us that everything in Linea smelled like that. Which seemed like a farse. We got a new room and it didn't smell but the door literally pushed open and the entire door handle and lock was falling off the door. The rooms here are horrible.. Hostels are more accommodating than this hotel. The beds look like military cots with a burlap sack as a blanket and one pillow. For the amount kwe paid I feel like I could've gotten a better room at a homeless shelter. They refused to give us our money back and were now on our third room here. I do not recommend staying here at all. My advice is to just skip this area all together. Go to Seville or Malaga. I will say that the ohtels in other cities are much nicer than this place. This one reflects very poorly on this hotel chain.

Edit: The owner decided to reply and I think that they've just proved how low quality their customer service is. I have pictures and videos of my stay there. I have a receipt of how much I paid for parking for 1 night. It was not 10 euro. I'm not going to go out of my way to write lies about some hotel. I wrote this review so that people aren't mislead about the quality of this hotel. There's no duvet cover. Only a sheet and a thin table cloth material cover as pictured. One pillow and all the other pillows inside the closet didn't have pillow cases and were dusty. This is not acceptable for a hotel that charges that much. The worst thing you can do as a business owner is reply to customer reviews the...

there’s not a huge amount around the hotel but it’s a very short work to the border to go into gibraltar and convenient for a cheaper stay! |the hotel itself is nice, beds could defo be comfier but the rooms are a good size - with fridge and kettle available. we booked for breakfast and dinner. the food is very repetitive. we are an english couple and there has not really been much to offer for breakfast - we’ve had an omelette every morning which has sufficed as hot and cooked in front of you. dinner again, very repetitive - pasta, pizza and chips always available but seems things could be put out for the following day as no change other than meat cooked infront of you. |the pool hasn’t been open the entire stay - there’s been 1/2 days of rain whilst we’ve been here for the week. we were told it would be open today (monday 7th) upon arrival but this morning was told it wouldn’t be open until tomorrow (tuesday 8th). |there is a small beach around a 10 minute walk which is lovely (playa de poniente). we took a stroll down to the bigger beach (playa de santa barbara) but it was full of bamboo and wasn’t much space to relax which is unfortunate. |a few bars and restaurants around a 10-15minute walk, which have football etc on. |definitely visit the rock in gibraltar if you’re staying here as this was an amazing experience. we went around 2-3pm and it was very busy - we waited over an hour for the cable car. i would advise to go very earlier or from around 5pm as this seemed to be where there was no que!|there’s a mcdonald’s and burger king very close again around a 5-10minute walk and a few restaurants along the beach. |if you’re looking for a restaurant we had a lovely indian at Taj Mahal (10 min walk) and took leftovers back to the hotel and stored in the fridge and had for dinner the following evening (there is a microwave in the restaurant and in reception to reheat or cook any food...

there’s not a huge amount around the hotel but it’s a very short work to the border to go into gibraltar and convenient for a cheaper stay! |the hotel itself is nice, beds could defo be comfier but the rooms are a good size - with fridge and kettle available. we booked for breakfast and dinner. the food is very repetitive. we are an english couple and there has not really been much to offer for breakfast - we’ve had an omelette every morning which has sufficed as hot and cooked in front of you. dinner again, very repetitive - pasta, pizza and chips always available but seems things could be put out for the following day as no change other than meat cooked infront of you. |the pool hasn’t been open the entire stay - there’s been 1/2 days of rain whilst we’ve been here for the week. we were told it would be open today (monday 7th) upon arrival but this morning was told it wouldn’t be open until tomorrow (tuesday 8th). |there is a small beach around a 10 minute walk which is lovely (playa de poniente). we took a stroll down to the bigger beach (playa de santa barbara) but it was full of bamboo and wasn’t much space to relax which is unfortunate. |a few bars and restaurants around a 10-15minute walk, which have football etc on. |definitely visit the rock in gibraltar if you’re staying here as this was an amazing experience. we went around 2-3pm and it was very busy - we waited over an hour for the cable car. i would advise to go very earlier or from around 5pm as this seemed to be where there was no que!|there’s a mcdonald’s and burger king very close again around a 5-10minute walk and a few restaurants along the beach. |if you’re looking for a restaurant we had a lovely indian at Taj Mahal (10 min walk) and took leftovers back to the hotel and stored in the fridge and had for dinner the following evening (there is a microwave in the restaurant and in reception to reheat or cook any food...