Gran Hotel Flamingo - Adults Only (+18) — Hotel in Lloret de Mar

We have just returned from 12 days at the hotel and on the whole it was positive.|Hotel well located on main strip, lots of bars and restaurants surrounding so it can get very noisy come night time, It appears to be very popular with younger people. |Hotel was very clean and had quite a sophisticated edge which you expect from adults only hotel. They had many sofas in bar area which were extremely comfortable and great place to relax.|We were upgraded to a superior room which was very clean, comfortable and had everything you needed. The aircon and ceiling fan were very much needed as extremely hot during our stay. |Both of the rooms were sited on the outer side of building opposite neighbouring hotel so no view other than the people across the way so it limited time sat out on balcony. |My son was in a standard single room which was cramped but he managed well during the time. |The housekeeping staff work extremely hard and should be commended. |The food was simply amazing and restaurant staff were polite and helpful. The range of foods was superb (my son developed a serious cake habit) but only criticism was the food wasn’t always hot enough.|The bar staff were great especially francesco who went out of his way to please and he made the best Irish coffee.|The ground floor pool area did not have enough sun beds for the amount of guests and they had a 15 min policy where they removed towels if people didn’t come back however this was not put into practice so quite a few guests “saved” beds for several hours without using which limited other guests, this was raised with reception and basically were told not our problem. Also no parasols which was crazy as have stayed at lower star hotels who had parasols so it limited time you could sit out as pool area was sun baked by 1pm which was a shame. |Although we were upgraded to superior room we didn’t get given access to rooftop bar and pool, we asked several times and were told no yet other hotel guests in standard rooms were given wristbands and access which seemed unfair. we found some of the reception staff stand offish and at times rude. |But on the whole it was a...

Having previously stayed at Hotel Delamar I was looking forward to our break.|We arrived at the hotel yesterday, excited for our stay. We were early for check in so went to the roof top for a drink and lunch.|On returning from the bathroom I was told I couldn't re-enter as our band didn't allow. |After being marched back to reception, I politely explained my problem that my party was still upstairs enjoying their drinks.|The security guard was told that we all had to leave.|He stood over us whilst we finished drinks and my friend had to mobilise from the lounger to her wheelchair. This was incredibly uncomfortable for us all after making a genuine mistake. He could easily have said finish your drinks and then you will have to leave, after all no one had refused to sell us drinks.|So slightly embarrassed we vacated and went downstairs for lunch.|On check in we enquired about paying and were told we were standard and couldn't. When booking, one of the selling points was the roof root bar and pool and this is not made clear on 3rd party sites. |The biggest disappointment was when we got to our room. The room was dark, dirty and unsafe.|We were all incredibly disappointed given it states 4*.|I sat on the bed and it tipped up and I am now left bruised. On inspection of the bed was missing a leg.|The white walls were dirty and there was a lot of dust balls which clearly hadn't been cleaned in some time.|On talking to reception. We were told " well you only booked standard" |When does a bed with all its legs or a clean room mean superior? I take both of these to be pretty standard in any hotel.|I've read other reviews liking the hotel to a Travelodge and have to stay I've stayed in many Travelodge hotels and this room was definitely not at the standard.|The receptionist kept shaking her head, which we all felt was a "not another complaint" shake. She didn't seem surprised by what we were saying but at the same time never apologised.|We are now loving life in a hotel in Fenals as we couldn't stay in that room for our sainty or safety.|We are still waiting for an acknowledgement and apology...

I recently stayed at the Gran Flamingo for 4 nights while attending the Barcelona Grand Prix. While the hotel itself is clean and modern, with polite and efficient housekeeping staff, our overall experience was unfortunately marred by poor service from other staff members.

From the start, communication with the hotel was frustrating. Prior to arrival, my father emailed to ask if the hotel could provide any advice or assistance regarding transport to and from the Grand Prix. The response was blunt: a simple “No, we have no information.” No suggestions, no alternatives—despite the hotel actively promoting the Grand Prix weekend on their social media.

We hoped this might improve once on-site, but unfortunately, it did not. Upon check-in, we again asked about transport to the circuit and received another unhelpful response. Throughout the stay, we consistently found the staff—particularly at reception, in the restaurant, and at the bar—to be disinterested, dismissive, and at times outright rude.

Breakfast service was cold and unwelcoming, with no greetings—just a sharp “Room number” before being waved through. Bar service was worse I was ignored while standing at the bar while bar staff were chatting amongst themselves.

The most frustrating part was discovering, on our final morning, that 2 tables in the restaurant were labelled “Formula 1.” Clearly, the hotel had some sort of package or service for Grand Prix guests—something they flatly denied any knowledge of when we asked earlier in the week.

We’ve traveled extensively over the years, and I can honestly say this was one of the least welcoming hotel experiences we’ve ever had. The front-of-house team would benefit greatly from basic customer service training. It's a shame, because the hotel has potential, but until the service improves, we won’t...