Portixol Hotel — Hotel in Palma

My trip to Mallorca started off a little bumpy due to strikes at Palma Airport and changes to my British Airways flights, which meant I had to cancel my original booking at Hotel Portixol and move it to the end of my holiday. I was worried about losing those first three days, but when I submitted an online request to adjust my stay from three nights to two, Sofía accommodated me within minutes. That swift, thoughtful response immediately set the tone for what turned out to be an excellent stay, despite the shortened trip.

I’ve also stayed at the group’s Espléndido Hotel, which offers the same high level of boutique service and quality but with a more refined, flagship feel. Portixol, by contrast, feels much more intimate — less polished in some areas and perhaps due an update in places (my Port House Suite was lovely, though the terrace could use a refresh). That said, what truly defines the Portixol experience are its people.

Two individuals stood out above all: Sofía at reception, who is endlessly accommodating, warm, and attentive — a true “yes” person who makes every interaction feel effortless; and Christian in the restaurant, one of the most polite, intelligent, and personable waiters I have ever encountered. He strikes the perfect balance of attentiveness without being overbearing, offers excellent recommendations, and always radiates positivity and a can-do attitude. Both of them embody the spirit of hospitality and are a true credit to the group.

Not every staff interaction matched that same standard — breakfast service was a little hit-and-miss, with one staff member eventually warming to us wonderfully but others feeling somewhat dismissive at times. Similarly, one interaction around my children using the pool felt unnecessarily stern, though I appreciate that the hotel is primarily geared toward adults rather than families.

On the facilities side, the pool area is lovely and relaxed (no issues with loungers being reserved), and while the restaurant service around the pool felt a touch impersonal, the overall experience was still very good. Noise outside the suite from early deliveries was noticeable but not disruptive for us, as we were usually up early to enjoy the beautiful running routes along the marina.

All in all, I would absolutely return — likely as a couple rather than a family — and I want to extend a special thank you to Sofía and Christian, who truly elevated our stay. With new luxury brands arriving on the island soon, the group is fortunate to have such exceptional talent, and they are the reason our time at Portixol was so enjoyable...

Beautiful location. But really lacking that personal touch and attention to detail it used to have. Waiting & bar staff friendly & attentive but front desk staff lack warmth & welcoming feel & professionalism that this hotel used to enjoy & should be par for the course for a hotel of this calibre. Left feeling more than a bit disappointed & less eager to visit again despite it being a regular favourite of my family for over a decade. Mallorca still utterly beautiful It’s worth noting I’d normally advocate booking direct with the hotel - but not here - look for special deals on aggregator sites as their full rack rates not deserving given competitor offer in Palma. My sense of ambivalence might have been tempered if front desk service levels were professional & warm - a real shame. My rate was €250 per night (6/7 Oct) for a windowless room - single occupancy. (I was travelling solo on business and just needed a single night and not a bigger suite) - it feels steep given my overall experience as I would have done better in Palma eg Hotel Cappuccino (which I...

Very good lunch menu at a reasonable Price. Nice seating areas outside and inside, interesting interior design mixing up cosyness, design and a very own style. Outside you can sit in front having a drink in a more discrete atmosphere. Or you sit in the back where it opens to the hotel pool with nice views to Harbour and bay of palma but not stunning views. Food quality is really good, staff friendly and open but depends a little bit on the person. Some are extraordinary good! Wine selection also really good! Conclusion might be you’re getting here a good value and quality level in every relevant aspect. The lunch menu is really great value for money, the card has adequate pricing in relation to the quality you get. The morning breakfast is good if you consider it as an early brunch with not giant selection but really good and fresh products for about 20€. Reservation recommended especially in...