Restaurant Ola del Mar — Restaurant in Palma

One of the most terrible experience I’ve ever had and I’ve travelled to many different countries. First of all staff were so rude. We had decided to order dessert as we weren’t too hungry and the mature aged waiter said no to taking our order. He went into the main restaurant to speak to someone then agreed to “allow us have dessert”. He said it was strange for us to order only dessert. If they had a strict no dessert policy or mains course as a must, they should have made this very clear on the menu and website. Another member of staff tall with a beard said they only had wine menus and no drink menus - how limited. Staff then spoke amongst themselves and kept looking at our table when we mentioned we didn’t want wine. We had hoped to order more food after the dessert but the staff and atmosphere was extremely poor. I was quite upset at how we were treated by the staff: we came across with another waiter take our plates away whilst we ate the bread without even asking us if she could take it. I understand English wasn’t easy for her but the least she could have done was ask us if she could take the plates. Staff seemed annoyed that we weren’t ordering more food. Overall not a good experience and I would not return and I would not recommend. The desert was nice but bitter taste due to staff experience who made us so uncomfortable. We were so quick to leave. The restaurant will need to improve their customer service and how the staff treat customers. I wish we read these google reviews before setting foot in this restaurant. Massive...

Due to the good ratings at Google Maps we have decided to give this Restaurant a try. At once I have made a Reservation. A friendly Spanish Lady has noticed it. Fast I have received a message with booking confirmation. Upon arrival we got shown a table outside. All is looking well designed and well decorated with white table cloth. Fast we got the Menu. Many guests have enjoyed the PAELLA so we also have ordered PAELLA DE MARISCO (54€ for two people). As a Dessert I have ordered Ice-cream (7€). Then we got shown the Pan with PAELLA. At first glance it was looking good. Then they have returned it to the kitchen to serve it on a plate.

The PAELLA for two people was consisting of 4 Medium size Prawns, 8 Mussels, some small pieces of Calamari.

The PRAWNS were deep frozen!! The Mussels were fresh. The RICE was OVERSALTED.

So this was a very bad value for money!

One waiter with a beard was looking grumpy and behaving unfriendly. He has problems understanding English.

The served Ice-cream (3 scoopes) was of poor taste and partly melted. To get it took 15 minutes and one reminder.

It was also a bad value for money.

At the end of our meal I have ordered the Bill.

And guess what? They have charged us 6 € for bread ( pan) although it wasn't served!

So I needed to make my complaint. Even the waiter has known that we have rejected to get served with bread.

You should also have a look at the fish in the Showcase (see picture) which wasn't looking fresh as well.

Because of these experiences I cannot recommend...

We visited this restaurant because of positive reviews on the Internet. The restaurant looks nice: there is a veranda to sit inside enjoying the sea and there are seats inside. The menu is impressive and vast: a great choice of seafood is offered. Upon our arrival very warm welcoming and attentive service. We ordered seafood paella. About 27 pp. The waiter warned us that it takes about 25-30 min to prepare paella and suggested some starters or bread. We rejected. The paella was presented to our table, showed and removed. Then a waiter brought 2 plates with paella. At first I was shocked: I thought just 2 moderate paella portions. But later the rest of paella was served separately. This type of serving paella let me feel uncomfortable. My rating of paella: Bad value for money. It consisted of 4 deep frozen prawns; some pieces of calamari; some fresh mussels and the rest was rice. Too salty for my taste; Deep frozen prawns- 4 pieces;

We asked for ice cream. It was a portion of small scoops of melting ice cream.

We asked for the bill and discovered that bread was charged 6 euro (3 euro per pp) but we did not have any bread....