Restaurante Cocco Portitxol — Restaurant in Palma

The experience of having a coffee at this establishment was unfortunately marred by the behavior of the headwaiter. While enjoying my drink, I was abruptly approached and pressured to order something to eat by the headwaiter. Their attitude was unfriendly and made me feel unwelcome.

The atmosphere of a restaurant or café can greatly affect the overall experience of the customers, and it is important for the staff to make guests feel comfortable and at ease. The headwaiter's actions were unprofessional and could potentially deter future customers from returning to the establishment.

Additionally, the pressure to order more than just a drink can come off as pushy and insistent, rather than helpful or accommodating. It is important for the staff to understand that some customers may have specific needs or preferences and should be respected.

Overall, the behavior of the headwaiter greatly detracted from the overall experience and left a negative impression. I hope the management of the establishment will address this issue in order to provide a better experience for...

After waiting for 30 min to get a table whilst other “friends of staff” pushed in it took another 20 min to get menues once sat down. Couldn’t be asked to clean the table just put clean cutlery on dirty table with food bits on from previous guests. Average food but incredibly rude staff throughout. I don’t understand how it is acceptable to treat guests with this behaviour, arrogant and annoyed when you reject when they bring you the wrong dish. No apologies, no kindness. But hey ho who cares as places like this in that location are always busy and they dont give a Sh... what you think and they let you know that. Then another 20 min just to pay once bill was on table... wow... i am watching people waiting for a seat and staff cant even do fast payment for quick table...

Didn't get to eat here so only reviewing based on the poor customer service. We showed up with two kids and we're all hungry and ready to eat. The staff downstairs told us there are more spaces upstairs (there are few spaces downstairs too). Got upstairs and the staff asked if we made reservation. On finding out we didn't he claimed they're fully booked. There's only 1 table occupied upstairs with about 15 free and many free downstairs too. TO THE MANAGEMENT: Please specify on your Google page and website that it's reservation only before I drive over 50km to be...