Artemisa Gay Bungalows — Hotel in San Bartolomé de Tirajana

I have booked a bungalow from the 11th to the 18th via booking.com. The place is dated and with no proper renovation whatsoever. Everything is rusty and so old that one cannot guess if it’s clean or not. Rusty dirty windows in the room, bathroom and kitchenette, so dirty and rusty that one doesn’t dare to open. Had to have shower with flip flops and the curtain of the shower was so old that we could not tell if the original color was white or beige. All doors very dirty. Extremely old kitchenware with a rusty toaster and very old bad looking coffee machine. The morning after arriving (I arrived at 18:00 so no reception though they say it works till 20:00), I eventually went to do the check in and breakfast. The guy could not be more careless and rude. When asking how the safe worked he told me I had to pay 20 euros deposit and 2 for use. Then I’ve asked if rooms were cleaned daily and the guy replied he didn’t know. It was not his responsibility so I should find the maid and ask (!!!). Then I’ve said without any emotion or attitude that I was not happy with the bungalow and might write a complaint. He did not ask “why”, “how can I help”. Instead he said “if you want to complain you should do so” (!!!!!). After all this I went to eat that “breakfast”. What a joke and disrespect!!! Not even in jail for what I know people get something as bad in quality and poor! I’ve managed to change the hotel and left. The same guy not even regretted. My worst experience ever. Ah! I forgot. There were ants everywhere. It is a shame for Artemisa and any platform that sells...

We wanted to try somewhere different this time around so opted to stay here. Initially we were very impressed by the wonderful welcome from Fran who helped us settle in, and the beautiful peacefulness of the complex, the lovely pool (despite being freezing!) and the close proximity to the Yumbo. There is no noise from the Yumbo but sometimes afternoon music from the Axel Beach hotel pool parties - so beware if like us you like a siesta!||Our bungalow was nicely kitted out with modern furnishings and had a nice outdoor space of its own - but it lacked privacy from the facing bungalow where there was always someone sitting out watching us! Not too much of an issue as we aren’t hermits but we’d have liked the option of being totally private.||Breakfast buffet was available from 9 til 12 and it was lovely to sit & eat under the trees watching the wild rabbits run about & the turtles in the pond. No issues with sun beds or getting a nice spot by the pool and poolside towels were provided. ||The only downsides were the lack of wardrobe space (for 2 of us), the pillows which were very flat and also warm bedding as it was chilly most nights. Most people were friendly (we were the only English couple in a mainly German occupied complex) but the odd comment was made about ‘why are you staying in a German resort?’. A bit strange considering we were in Spain & the resort was featured on various British booking websites!||But hey ho, it was overall a relaxing,...

We arrived late evening but there was very clear instructions what to do, we sent a message as instructed via WhatsApp and had an immediate response, as instructed we got our keys. The bungalow was nice, clean and adequate for our needs. It’s operated by a German tour operator so it’s predominantly German guests, though they also advise on booking. Com so there are English too. We were pre warned about noise from the adjacent hotel/complex being renovated but it wasn’t any hassle, we found the cleaning ladies very nice and chatty, the chap who did breakfast was very nice. The breakfast is quite basic but there was a good selection available and the coffee was perfect!|The pool. I think it may have been a little heated as it didn’t feel that cold when you got in, but why anyone would want a heated pool when it’s 30’ is beyond me. |We fly home late evening and we unable to keep our bungalow on which is very inconvenient for us, we have not been offered any shower/changing facilities. So a cold shower by the pool it is. But, we would definitely stay here again, it worked out half of what we usually pay at Aqua Beach, not as nice a place as Aqua but definitely reflected...