Apartament Sant Antoni Beach — Hotel in Sant Josep de sa Talaia

I was a very happy customer… until this happened.||I stayed here for the second time, having had a great experience two years ago. Back then, the apartment was clean, comfortable, although simple — so I booked again with confidence. Unfortunately, the quality has drastically declined since then.||Upon arrival, we were given an apartment with a horrible smell in the bedroom — something like vomit. It was impossible to ignore. We immediately complained and were moved to another unit, which we appreciated. However, that second apartment was clearly not properly cleaned (like the first one btw): hair everywhere (not ours), dirty cups and cutlery in the cabinets, a squashed dead mosquito stuck on the tiles of the bathroom, and dusty, hair-covered blankets on the bed. I decided not to make a fuss and let it go, since we at least had a place that didn’t smell. But the real nightmare came on our last night.||That night, the power went out around 10 times. Each time, the air conditioning alarm went off, blaring loudly and waking me up in panic. I was sleeping on the sofa bed in the living room, and every single time the power came back, it triggered this unbearable noise. I also kept hearing loud bangs — later we learned it was a heavy interior door slamming shut downstairs with every outage.||By the morning, I hadn’t slept a single minute. I had to catch a flight feeling exhausted and deeply stressed, physically shaken. It was an absolutely terrible way to end a holiday. At checkout, I politely expressed how disruptive and unacceptable the night had been and asked for a refund for just that one night. The response? “It’s not our fault, the power outage was external.” When I explained that responsibility to guests doesn’t end where the power line begins — that they could have had generators or at least a contingency plan — I was told: “Well, then we’d have to refund everyone.” Yes. Because everyone was affected. That’s how responsibility works and entrepreneurship. There are good days, and some bad days. You have to take ownership of both. And finally, I was told I should have “just opened the window so the airco alarm wouldn’t go off.” As if I could have known that — while being jolted awake in the dark, ten times, by an alarm I didn’t recognize. This kind of service and attitude is completely unacceptable, and a far cry from what this place used to be. The decline in quality, cleanliness, and accountability is extremely disappointing.||I sincerely hope the owner reconsiders and does the right thing by refunding us for that final, sleepless night. I’m still open to resolving this privately, but if not, others deserve to know what they’re potentially walking into....

My friends and I booked this hotel for our first Holliday and the owner couldn’t have been more helpful, we had great communication with him and he let us leave our stuff in a safe place on the last day. He gave us a number to call as he goes home which is only over the road or something during the night. Any time we had an issue which was once with our key we called and he helped straight away. There’s always someone around to help even when he goes home. It was incredible me and my friends loved it here the pool is spotless it’s a great location. THe rooms are huge and have gorgeous balconys, there’s air con and loads of space for cooking at in the flat - we didn’t but I’d definetly come back and do that. My only recommendation would be to learn a name of something near which is Moreno popular because taxis didn’t know where it was from the name ‘ apartmentos san antonio’. The Owner is lovely and its the best Holliday me and my friends have ever had. Thankyou so much for making us feel so safe and welcome and I’ll definitely be back. ||Email the hotel before you go so that you have an open communication with the owner and can get in touch with him about when you’re going to arrive then he’ll definitely be there. Don’t hesitate honestly couldn’t recommend this hotel more was so cheap and my friends who forked out had an awful experience....

Originally booked for 2 months stay through Airbnb with my partner however we had to leave after just three weeks because the apartment was extremely dirty throughout and not a discribed. we couldn't relax or feel comfortable at all in the apartment so It ruined our holiday. The apartment is full of damaged and very dated furniture, dirty floors throughout, moldy bathrooms and dirty sheets. You can also feel the thick plastic under the sheet resulting in a terrible night sleep.. If your lucky enough to be put in room 209 expect the boiler room next door to keep you awake every night! the WiFi doesn't work in the apartment and The kitchen is unsuable so expect to eat out every meal. We tried to be reasonable and only requested a partial £200 after being charged £1350 for three weeks stay  through Airbnb however the owner  "prat" refused and kept our money.. we also paid over €100 for the two months turist tax and he only returned €25. The owner is very delusional and accused us of blackmail for highlighting we didn't want to leave a bad review however regardless of leaving a positive or bad review we still would have requested the refund as We should have only paid £945 pro-rata for our three week stay. AVOID at all cost because there are so many other places in San Antonio bay that are lovey and who deserve your hard cash.. not this...