La Vida Hotel — Hotel in Taichung

The first impression of the hotel was fantastic. The grand entrance with its high ceilings gave off a welcoming and elegant vibe. The lobby also looked stylish and thoughtfully designed, which set a nice tone for the stay.A special mention goes to the young concierge who helped us with our parking and luggage. He was polite, efficient, and made a great first impression.We arrived slightly ahead of check-in, which is strictly from 3pm. Thankfully, the hotel provides access to the Fong Room while you wait. The space offers free drinks, light snacks, games, and a seating area. It was a really nice bonus, not something every hotel offers, and genuinely enhanced the guest experience.We booked three rooms but only two were ready when we checked in. This was a lapse in service, particularly since there was no apology or gesture of goodwill. Honestly, it came across as unprofessional and slightly disappointing.Another observation was the inconsistency between rooms. Even though we reserved the same room type, each had a different setup. One room was missing the couch shown in the listing and didn’t have a tub, while another had a small coffee table instead. That said, the rooms were stylish and comfortable overall. The scented foaming hand soap really stood out, surprisingly memorable!Breakfast was decent, with a reasonable variety. Despite a couple of service missteps, we’d recommend this hotel to travelers looking to stay near Feng Chia...

It is typhoon season and I returned to La Vida after having stayed one night earlier. I received poor customer service from Peggie at the check-in. I had booked a suite for the first night and a deluxe double room for the next two nights (one was booked much earlier). I asked if we could stay in the same room for the three nights. Initially I asked for an upgrade but Peggie lied about not being able to upgrade by saying that the suite rooms were fully booked for the next night. She also said I would have to check out of my room at noon the next day and wait three hours for check-in into the double room. However, upon checking Agoda, I found that there were suite rooms available for the next two nights. She then lied and said that a customer had suddenly cancelled because of the typhoon season. Then she told me I could stay in the same room for the next two nights by paying the difference, which she claimed was a special price but upon checking Agoda, it was not so. We were unhappy with the lying and the service and she said if we wanted to, we could cancel our stay. She said she was the duty manager that evening. Can't believe that La Vida would let a person with poor customer service who makes no attempts to retain customers as the duty manager. Up your...

Called in to check on availability. informed that we had 2 adults and 1 child. requested for help in the booking through agoda. End up was told to book superior twin with 2 adults and request for a large bed. breakfast for kids does not matter. when we arrived today, wanted to pay extra to check in early. informed that we requested for 2 single beds. and child if wants breakfast need to pay extra. so when we told them what exactly happened they were not flexible and does not give available option just brush us off to agoda. called agoda up they direct us back to hotel. told them we can located when was conversation with hotel. hotel said they deleted their chats history. And they told us they could only offer handicapped room which they do not offer for booking. for the price we paid we were asked to either u take it oflr leave it. or u cancel ur hotel with us go and find another hotel..basically we are left with no available option but to accept whatever we were told to book first day and our day is ruined in taichung. worst taiwan hotel ever. please reconsider before you book your stay with them. NO FLEXIBILITY and worst customer service. Please do not book if you wish to ruin ur trip here. Not even 1 star worth and by the way the counter front..service is...