Aloft Taipei Zhongshan — Hotel in Taipei

Worst hotel I've stayed at in my life! "Overbooked" despite calling me prior to confirm my arrival! This news was delivered with an indifferent attitude. Stay away. I've never stayed at even a 3 star with such woefully disappointing service. How could they even assume that moving hotels, packing, unpacking, checking in and checking out 3 times for a 2 night stay would fit my schedule?!

I went to Taipei to attend an event and decided to scout a new hotel,trying aloft since they're part of Marriot group.

Upon my arrival after work, the front desk told me they're overbooked and would need to put me in another hotel 10 minutes cab ride away for the first night and then move back to their hotel for the second night. I told them that can't be right as they called to confirm my stay. But they didn't care, they thought it was completely fine to move me at 8pm since they found another hotel for me, and would pay for the cab ride over, and then back the next morning. Which was

I WILL NOT COME BACK.

I stayed at this hotel for 11 nights on April 2024 as a Bonvoy member.

In the Bonvoy app it is stated that the room can be ready 1 hour after we notify them, they didn't make it.

HOUSEKEEPING & CUST SERVICE ARE HORRIBLE. Every hotel has a DO NOT DISTURB (DND) sign which means the same in every hotel, that the guest doesn't need housekeeping service. I'm a slow traveler who doesn't wake up early in the morning and works using my laptop wherever I want so I don't need housekeeping service everday. This place, despite the sign has been hanged they DON'T UNDERSTAND IT. They insert a card every early morning before noon into your room saying THEY CAN'T GET IN and do the cleaning. Of course you can't, that's why the sign is there. What's more horrible is they STILL CALL YOUR IN-ROOM PHONE and disturb you everyday about this housekeeping thing.

But when you DO need housekeeping, they are gone. There's one day when I need my room to be clean so I make sure I removed the tag. It was around 2-3pm that day, instead of cleaning my room, this housekeeping and customer service printed a letter (on the same day at 5pm) saying that I have been hanging the dnd sign for more than 48hours and that I need to report to the customer service otherwise they will force open the room when it reach 72hours. WTH.

I went out before you printed the letter, but because you didn't use your eyes very well I ended up getting a responsibility which is not mine at the first place. Additionally my room was not cleaned that day and I need to wait for the next day. And because they didn't do their job well I need to ask the receptionist by myself every time I need the housekeeping (for the rest of my stay) otherwise the same thing will happened again.

On the day I checked out I was denied a late check out despite being a bonvoy member and they kept calling my in-room phone and rush me to check out which I ended left some of my stuff in the room.

Receptionist was not friendly at all during my stay but by the time I checked out I saw them smiling ear-to-ear to the other customer who speaks Chinese (I don't speak Chinese).

WILL NOT COME BACK & WILL NOT...

⭐️ Aloft Taipei Zhongsan

[ ] 4N, 14-18Feb 2023 [ ] Room 0903 👍🏻 [ ] Transport: MRT by walk 👍🏻 Nearest Orange line: Zhongshan Elementary school station (left of hotel) Red line: Mingquan W rd station (right of hotel) [ ] Overall site - modern & new, small lobby, access to lift & room is easy 👍🏻 [ ] Balcony - super small balcony, fit 1 person. However this is a corner unit so there’s 3 big windows overlooking to the city, so not too bad [ ] Bedroom - spacious, king size bed, with TV and closet. Aircond is strong, just right and no sweat 👍🏻 [ ] TV channels - OK, mostly Taiwanese stations [ ] Mini bar - none. Just standard coffee and tea packs [ ] Friendly hotel staff - can ask recommendations for food nearby [ ] Housekeeping - great, almost everything refilled accordingly [ ] Wardrobe and luggage space - wardrobe sufficient size, dedicated luggage spot while no overall room size is large enough to place luggages on the floor, so not at issue 👍🏻 [ ] Bathroom - very big, separate toilet from bathroom 👍🏻. Dressing area can be separated from bedroom via sliding wooden door. Dressing area’s lighting not bright enough [ ] WiFi connection and strength is great - direct login & auto relogin wo pw 👍🏻 [ ] Breakfast - NOT included but there are cafe / local breakfast spots nearby, walking distance. For dinner, night market just steps away...