The Landis Taipei — Hotel in Taipei

We recently spent eight nights at The Landis Taipei in one of their corner suites, and while we truly loved so much about the hotel — from its elegant ambiance to the excellent service from most of the staff — our stay was marred by how a serious room issue and its aftermath were handled.||Upon check-in on April 4, 2025, we discovered that the air conditioning in our suite was not functioning properly. Despite our immediate call to the front desk, no technician was sent to inspect it, and we were instead given a portable A/C unit that was only partially functional. The unit needed constant refilling with water and would emit loud beeping sounds in the middle of the night when the water level ran low, disrupting our sleep. For six nights, we endured warm, uncomfortable conditions, waking up drenched in sweat and exhausted. The cleaning staff surely noticed the soaked sheets and pillows, but the issue remained unresolved until we finally raised the matter again.||To the hotel’s credit, the manager on duty at that time handled it with kindness and professionalism. He acknowledged that the situation was unacceptable and quickly moved us to another corner suite where the air conditioning worked perfectly. The final two nights of our stay were much more comfortable.||Unfortunately, what followed was a series of odd and disappointing responses from management. During our dinner at one of the hotel's Michelin-starred restaurants, the same manager stopped by our table to check in about the room — an awkward and intrusive gesture during what should have been a relaxing meal. We were also given complimentary tea, which felt like an oddly disconnected attempt to address a week of disrupted sleep.||The most disheartening part came during checkout. A manager named Kerwin handled our departure and was shockingly dismissive and unprofessional. As we calmly expressed our disappointment and asked whether any form of goodwill gesture would be offered, he laughed throughout the conversation, even after we asked him to stop. His tone was condescending, and when we asked if choosing The Landis over the Shangri-La had been a mistake, he smirked and said, “yes.” When we inquired whether guest compensation was ever offered for serious issues, his curt answer was “no,” followed by an implication that this was simply how things are handled in Taiwan — a remark we found both inappropriate and inconsistent with the warm hospitality we experienced everywhere else in the country, including from other Landis staff.||Despite this upsetting interaction, we want to be clear that we genuinely loved everything else about The Landis. The hotel itself is beautiful, well-located, and full of thoughtful details. The restaurant staff, doormen, and most of the front desk team were warm, welcoming, and attentive. If not for the prolonged discomfort of the first six nights and the deeply disappointing checkout experience, our review would be glowing.||We hope the hotel takes our feedback seriously. It’s clear that The Landis has a lot to offer — but no guest should have to fight for basic comfort or be treated dismissively after enduring a...

We recently spent eight nights at The Landis Taipei in one of their corner suites, and while we truly loved so much about the hotel — from its elegant ambiance to the excellent service from most of the staff — our stay was marred by how a serious room issue and its aftermath were handled.

Upon check-in on April 4, 2025, we discovered that the air conditioning in our suite was not functioning properly. Despite our immediate call to the front desk, no technician was sent to inspect it, and we were instead given a portable A/C unit that was only partially functional. The unit needed constant refilling with water and would emit loud beeping sounds in the middle of the night when the water level ran low, disrupting our sleep. For six nights, we endured warm, uncomfortable conditions, waking up drenched in sweat and exhausted. The cleaning staff surely noticed the soaked sheets and pillows, but the issue remained unresolved until we finally raised the matter again.

To the hotel’s credit, the manager on duty at that time handled it with kindness and professionalism. He acknowledged that the situation was unacceptable and quickly moved us to another corner suite where the air conditioning worked perfectly. The final two nights of our stay were much more comfortable.

Unfortunately, what followed was a series of odd and disappointing responses from management. During our dinner at one of the hotel's Michelin-starred restaurants, the same manager stopped by our table to check in about the room — an awkward and intrusive gesture during what should have been a relaxing meal. We were also given complimentary tea, which felt like an oddly disconnected attempt to address a week of disrupted sleep.

The most disheartening part came during checkout. A manager named Kerwin handled our departure and was shockingly dismissive and unprofessional. As we calmly expressed our disappointment and asked whether any form of goodwill gesture would be offered, he laughed throughout the conversation, even after we asked him to stop. His tone was condescending, and when we asked if choosing The Landis over the Shangri-La had been a mistake, he smirked and said, “yes.” When we inquired whether guest compensation was ever offered for serious issues, his curt answer was “no,” followed by an implication that this was simply how things are handled in Taiwan — a remark we found both inappropriate and inconsistent with the warm hospitality we experienced everywhere else in the country, including from other Landis staff.

Despite this upsetting interaction, we want to be clear that we genuinely loved everything else about The Landis. The hotel itself is beautiful, well-located, and full of thoughtful details. The restaurant staff, doormen, and most of the front desk team were warm, welcoming, and attentive. If not for the prolonged discomfort of the first six nights and the deeply disappointing checkout experience, our review would be glowing.

We hope the hotel takes our feedback seriously. It’s clear that The Landis has a lot to offer — but no guest should have to fight for basic comfort or be treated dismissively after enduring a...

I have booked multiple stays (Dec 2022, April 2023, May 2023) at Landis on behalf of my mother before this trip because of the cleanliness and the service at this hotel. This was the first time I was staying with her (1/4-1/9) and we much appreciated the service and the hotel rooms until checkout. At checkout, Mr. Chu gave us the final bill at which point I noticed something was wrong with the room rate. I asked to him to wait a moment, but he rushed my mother to sign at the bottom. Still checking my original booking to make sure I did not make a mistake, he attempted to retrieve the final signed bill at which point I sternly told him to wait. I finally pulled the original booking at sure enough, I was charged an additional 1000+ NTD/night. While he was going through the computer and paper to check for his own mistakes, there was another woman standing behind him throughout this time. I would understand if she was a trainee that she did not say anything, but if she was her supervisor, I would have expected an sincere apology from her (unfortunately I did not remember her name).||After he gave us the updated the bill, I asked what went wrong and how this mistake occurred in the first place and he tried to mumble his way through. He told me that at check-in the the incorrect room rate was printed out I had signed the bottom and he used that rate for the final bill. That is true and I should have checked the rate at check-in when I was checking in, but his reasons did not explain why there was a mistake in the first place. ||We had other plans that morning so I didn't make a huge fuss in the moment, but it has been 5 days since returning from our trip and it is still on my mind. What bothers me most is that I book all of my mother's hotel reservations on her trips. Sometimes I am able to pay in advance, but most times she needs to pay at checkout especially at Landis. I was able to catch the mistake this time because I was with her at checkout. Despite this mistake, she enjoys her stay at Landis and has an upcoming stay at Landis (April 2024). This makes me very nervous because the staff at checkout were EXTREMELY UNPROFESSIONAL in their apology and handling of this situation. This is not the level of service I expect at a budget hotel and certainly not a hotel at this caliber. ||I enjoyed my stay at Landis very much and would like to come back in the future, but without a formal apology and explanation to what had happened, I cannot recommend this hotel to anyone wholeheartedly. ||Note: We booked a second room 1/4-1/8 through the same booking website and the rate for that stay was correct. In fact it is a popular website that many Japanese travelers use. Japanese travelers are very polite, courteous, and trusting. Taiwan is one of their top choices for overseas travel and I sincerely hope whether the fault lies with the booking website or Landis, that this does not...