Mövenpick Phuket Bangtao — Hotel in Choeng Thale

A Truly Wonderful Family Escape at Movenpick Bangtao Beach Resort – With Special Thanks to Orlando!

Our family recently enjoyed a fantastic two-week holiday at the Movenpick Bangtao Beach Resort in Phuket, from the end of July into early August, and we were thoroughly impressed by the overall experience. This resort truly offers a wonderful setting for a family getaway, combining excellent facilities with truly outstanding service.

From the moment we arrived, the resort exuded a welcoming and relaxing atmosphere. The facilities are top-notch, catering perfectly to families with children. The pools were a particular highlight, offering plenty of space for both relaxation and fun. The dining options were varied and delicious, providing something for everyone, and the general upkeep of the resort grounds was impeccable.

What truly set our stay apart, however, was the exceptional level of service provided by the Movenpick team. Every staff member we encountered was friendly, professional, and went out of their way to ensure our comfort.

We must, however, give a special, heartfelt shout-out to Orlando. His attentiveness throughout our entire two-week stay was nothing short of tremendous. It felt like Orlando was everywhere, from morning till evening, always present and proactive in making sure all our needs were met. Whether it was at breakfast, by the pool, or during dinner, he was consistently there, anticipating requests and providing assistance with a genuine smile. Orlando is not only incredibly efficient but also extremely pleasant to talk to. He is a massive credit and an invaluable asset to the Movenpick Bangtao Beach Resort, and his dedication significantly enhanced our family's holiday experience.

While our stay was overwhelmingly positive, we do have a few constructive suggestions that we believe would elevate the guest experience even further:

Happy Hour Offer: The 2-for-1 happy hour offer is a great incentive, but it would be wonderful if this could be extended to include non-alcoholic drinks. There are many guests, including families with young children and individuals who do not consume alcohol, who would greatly appreciate being able to enjoy a refreshing mocktail or juice as part of this promotion. Room Upgrades: Our room was incredibly comfortable and spacious, providing a perfect retreat after a day of activities. However, a slight upgrade in terms of technology (perhaps more accessible charging points or updated entertainment systems) and a fresh lick of paint would truly bring them up to the highest modern standards. These are minor oversights, but addressing them would make a noticeable difference. Credit Purchase Offer: We found the offer to buy credit upon arrival a bit jarring. Being asked to make a significant financial decision on the date of arrival felt like a "gun being pointed to the head," especially when still settling in and not yet having a clear understanding of daily spending patterns within the hotel. We suggest either automatically applying a beneficial credit offer to encourage in-hotel spending, or at the very least, allowing guests a few days to settle in and understand their spending habits before presenting such a decision. This would create a much more relaxed and welcoming start to the holiday.

Despite these minor points, our family had an absolutely memorable and delightful holiday at the Movenpick Bangtao Beach Resort. We would highly recommend it to other families, and we sincerely hope that Orlando's exceptional service is recognised. We look forward to returning...

Our family recently enjoyed a fantastic two-week holiday at the Movenpick Bangtao Beach Resort in Phuket, from the end of July into early August, and we were thoroughly impressed by the overall experience. This resort truly offers a wonderful setting for a family getaway, combining excellent facilities with truly outstanding service.||From the moment we arrived, the resort exuded a welcoming and relaxing atmosphere. The facilities are top-notch, catering perfectly to families with children. The pools were a particular highlight, offering plenty of space for both relaxation and fun. The dining options were varied and delicious, providing something for everyone, and the general upkeep of the resort grounds was impeccable.||What truly set our stay apart, however, was the exceptional level of service provided by the Movenpick team. Every staff member we encountered was friendly, professional, and went out of their way to ensure our comfort.||We must, however, give a special, heartfelt shout-out to Orlando. His attentiveness throughout our entire two-week stay was nothing short of tremendous. It felt like Orlando was everywhere, from morning till evening, always present and proactive in making sure all our needs were met. Whether it was at breakfast, by the pool, or during dinner, he was consistently there, anticipating requests and providing assistance with a genuine smile. Orlando is not only incredibly efficient but also extremely pleasant to talk to. He is a massive credit and an invaluable asset to the Movenpick Bangtao Beach Resort, and his dedication significantly enhanced our family's holiday experience.||While our stay was overwhelmingly positive, we do have a few constructive suggestions that we believe would elevate the guest experience even further:| 1. Happy Hour Offer: The 2-for-1 happy hour offer is a great incentive, but it would be wonderful if this could be extended to include non-alcoholic drinks. There are many guests, including families with young children and individuals who do not consume alcohol, who would greatly appreciate being able to enjoy a refreshing mocktail or juice as part of this promotion.| 2. Room Upgrades: Our room was incredibly comfortable and spacious, providing a perfect retreat after a day of activities. However, a slight upgrade in terms of technology (perhaps more accessible charging points or updated entertainment systems) and a fresh lick of paint would truly bring them up to the highest modern standards. These are minor oversights, but addressing them would make a noticeable difference.| 3. Credit Purchase Offer: We found the offer to buy credit upon arrival a bit jarring. Being asked to make a significant financial decision on the date of arrival felt like a "gun being pointed to the head," especially when still settling in and not yet having a clear understanding of daily spending patterns within the hotel. We suggest either automatically applying a beneficial credit offer to encourage in-hotel spending, or at the very least, allowing guests a few days to settle in and understand their spending habits before presenting such a decision. This would create a much more relaxed and welcoming start to the holiday.|||Despite these minor points, our family had an absolutely memorable and delightful holiday at the Movenpick Bangtao Beach Resort. We would highly recommend it to other families, and we sincerely hope that Orlando's exceptional service is recognized. We look forward to returning...

We recently stayed for 7 nights at Mövenpick Bangtao Beach Phuket as a family with a toddler. While there were some positives, we also experienced several disappointments that impacted our overall impression of the resort.

✅ What We Liked: • The room was large, clean, and very comfortable, which made a big difference for us traveling with a baby. It had everything we needed, and the space gave our daughter room to play and rest comfortably. • The environment is quiet, peaceful, and feels safe. It’s a good place to relax, and the facilities such as the spa and kids’ club were appreciated. • The beach is close and clean, and the grounds are well-maintained.

❌ What Disappointed Us: • Upon arriving at the hotel at 10:00 AM after a long journey with a baby, we were informed our room wasn’t ready and we would need to wait until 2:00 PM for check-in. The hotel was not fully booked, but the room was still not available, and no early check-in flexibility was offered. This was tiring and stressful with a toddler. • Our flight home was delayed by a few hours on the last day, so we requested a late check-out. We were first told the room was booked, but offered to move rooms for an extra charge. Then we were offered to stay in the same room — for a higher charge. When we declined both options, we were asked to check out at 12 PM. Later, at check-out, we were told we had been granted a free late check-out until 2 PM, but no one had informed us earlier. By then, we had already booked another hotel room elsewhere to manage the delay. This was extremely frustrating and disappointing, especially after a full week of staying at the hotel and spending significantly on meals, spa, and kid services. It left us feeling that the hotel was more focused on upselling than guest care and hospitality. • The breakfast was repetitive and very limited, with the same few options every day. The only day the variety improved was the last morning when the hotel was noticeably busier — which isn’t ideal or consistent for a 5-star resort.

In addition, there is no kids pool. which made it hard to manage with kids in the big pool.

⚠️ Additional Note on Location: • While the resort is peaceful and beachfront, it is quite far from key areas like supermarkets, shops, Boat Avenue, and most restaurants — especially if you’re with a baby or toddler. These places are not walkable, and you need a taxi or car every time you want to go out. For a longer stay, this gets tiring and expensive.

Final Thoughts:

The resort itself is lovely, the rooms are fantastic, and the peaceful setting is perfect for families wanting to unwind. However, the lack of flexibility and customer care at key moments, plus the inconvenient location and limited dining options, made our stay less than ideal. We hope the hotel takes this feedback constructively, as it has great potential to offer a much better...