Le Méridien Khao Lak Resort & Spa — Hotel in Phang-nga Province

Luxury at its best!

Recently we had the pleasure of staying at Le Meridian Khao Lak, and it was an absolutely great experience which I won’t forget. From the moment we arrived in Thailand, we received exceptional service. We had booked airport transfer because our flight landed late after midnight. We were greeted by a smiling face and conversation with him set the tone for a remarkable holiday. The car which picked us was clean and comfy. Cold towels and chilled water kept in the car were like God sent for us to battle the tiring long journey.

Reception: Check-in process was pretty smooth and the reception staff was friendly. Delicious welcome drink and cold towel made the check-in process comfortable. Our room was also upgraded as part of Platinum elite benefits. For any further assistance during our 7 night stay, each and every reception staff made sure we were taken care of. Kate and Nudong were spectacular. They even arranged cute surprise for us. Dinesh at the reception also made sure we were comfortable at all the times and checked us out quickly at the end of our vacation.

The Resort: As the resort is nestled in a picturesque location, it feels like a haven of tranquility and luxury. Our studio room was stunning yet elegant. The room was equipped with all the amenities one could wish for. The lawn and pools were beautifully maintained, and breathtaking views of the serene beach made relaxation effortless.

The Staff: All the staff members of this resort are outstanding. Right from the bell boy, front desk to management people are very friendly and genuinely committed to offer exceptional service. We are pure vegetarians and were worried about the food due to our dietary restrictions. However, one email to the resort and their Executive chef- 'Mr. Anil Rawat' replied that we need not worry and will be taken care (this was before booking the resort). The prompt reassuring reply from the chef himself made us book this resort in the first place). There were further multiple conversations with front desk staff over email and every email was responded to within few hours which is hallmark of exceptional service. Again this was even before arriving at resort. Another amazing human we met their was 'Sous Chef Mr Rana'. He was genuine and went above and beyond his way to serve us delicious food. He is more of a walk than talk person and we loved that about him. The veg Biryani he made was truly on another level. It's taste still lingers on our tongue. Each meal here was a delightful journey for the senses, with beautifully presented dishes.

Chef Alam, chef Joe and Aman made sure we were always served food as per our choice. In short, the kitchen staff was amazing. Special mention- 'Mohit' he was friendly, kind, attentive and understood our taste, likes and dislikes and offered exceptional dining experience. He went out of his way to make us feel at home. People like Saykat, Nuch, Ae, Ning were always in their best behavior, friendly and attentive to our needs. You cannot complain about even a single staff member here. They are just perfect in what they do. Do not forget to try pizza when you are here, it delicious. They also have ice cream parlour, Amazing cakes and choices in mocktails.

House keeping- The room was cleaned attest once daily and the housekeeping staff did thorough cleaning, changed bedsheets and pillow covers everyday. Towels were crisp and clean every single day.

Spa: Aor, the receptionist catered to our spa needs with a beautiful smile. Our couple spa was the hightlight. Anna and Meow who catered us during the spa were amazing.

Room tips: Book their Studio apartment on 3rd floor which has the best sea view. Else 3rd floor Larger guest room will also have nice partial sea view.

Overall, we enjoyed an exceptional blend of luxury, service, and culinary excellence. I highly recommend this resort to anyone looking for a top-notch getaway. I’m already looking forward to...

This was our first visit to Thailand and therefore also to Le Méridien Khao Lak Resort so cannot benchmark against other hotels in Thailand but on our general experience of all-inclusive in the Caribbean.

Let’s start with check in – Welcomed with refreshing towel and drink we was in our room in no time at all.

The Room – as you will see in images on this, and other sites was very clean, spacious, and exactly what we had booked with pool / limited sea view. Cleaned everyday with fresh towelling when needed we had no complaints.

The Grounds – well laid out and looked after – you would often see staff sweeping, pruning and general upkeep.

The Pools – you have 3 at this hotel with only one making use of a pool bar. We used only 2 but found them very clean and warm to swim in. Sun loungers are plentiful with no real need to get down early to grab your space. My first negative is a lack of atmosphere at the pools with no background music apart from a small speaker at the pool bar which can only be heard there.

The Restaurants – 3 in total, The Nest (buffet), Beach Grill & Pizzeria you also have access to Le Scoop which offers gelato / sorbet / coffees etc. Overall, the food was very good with the buffet offering a huge choice at breakfast and all others menu options at set times each day.

Th Bars – 3 in total with the lobby, swim up and the beach bar (Coconut Jo’s). A huge selection of local and international drinks *please note not all drinks are available on the all-inclusive package but they do provide a separate menu to detail the options.

The Beach – amazing sunsets most evenings which you would find a lot of guests would head to watch. In front of the beach there is a step of about several feet which is there to protect the beach from erosion as the area in tidal.

The Negatives – Lack of atmosphere around the pools & beach can easily be fixed with some light background music. No entertainment at the hotel apart from singers in the restaurants some evenings. And the main point for us was the number of events the hotel hold mainly weddings that can impact for a couple of days depending on the event. In the 2 weeks we stayed we had 2 Indian weddings which both could last for 3 days taking over different parts of the hotel. We did gain advance notice from the hotel a day or 2 ahead so could plan to head out for the day or eat in a different restaurant. A few guests have mentioned the same during our stay and feel the hotel needs to think about how to better separate both so not to impact on normal paying guests some on an all-inclusive basis who are not actually getting this every day.

The Positives – what makes any good hotel is its people and the Thai people and culture goes a long way to make this a great place to stay. So many to thank but will name a few. Patrick on reception such a bundle of joy each day and helped me when I had a small enquiry he went above and beyond. Alicia (I hope I have the name right) at the Nest was a warm friendly greeting to start each day. Wan at the pool bar kept the drinks flowing with a great sense of humour. Ning our cleaning lady wow what can I say, such a humble, hardworking friendly person who would make our towel sculptures something to look forward to each day on our return to the room. Adrian the manager of the beach restaurant would come and chat most days always asking is everything is good and listen to feedback but with a great sense of humour. And finally, Tom and Ex at Coconuts Jo’s Beach Bar work so hard and at times alone due to staff being pulled to other areas when the events are on. Tom is such a legend running the bar alone at times but meeting all customer needs with a smile on his face – he like all mentioned are the reason we loved our stay here.

In conclusion would I recommend this hotel – YES. The hotel is clean, spacious only 15 minutes from the centre of Khao Lak. I would say perfect for a quiet vacation. Would I go...

Although booked last minute, this trip to Thailand, staying at Le Méridien Khao Lak Resort and Spa for 12 nights was one of the best holidays we have had as a family to date. From the moment we arrived, we were greeted with warm welcomes and efficient service, as well as the most incredible views that truly made it feel like we were in paradise!

Our rooms were second to none, with powerful air conditioning, a great balcony with fantastic views, an extremely comfortable bed, and plenty of space for all our things. The rooms were cleaned thoroughly daily and added to the comfort factor. The shower was by far the best part of the room, and we each thoroughly enjoyed our rain showers each day.

The hotel in general was also fantastic. The facilities - including the multiple pools, games area, restaurants, bathrooms, gym, beach, and bars were also spotless, with incredibly friendly service from all the staff. The areas always had a relaxing atmosphere and we were able to enjoy the sheer variety of spaces. The pools were always clean and not overly crowded. Warm towels were provided and staff were always on hand to help with umbrellas. The nearby Le Scoop Cafe and Pool Bar allowed us to enjoy drinks and snacks whenever we wanted without have to trek far. The beach was somewhat clean, but we were still able to enjoy beautiful sunsets by Coconut Jo's with our drinks and snacks. Once again, the beach was not crowded. The water was too rough to swim in but the breeze provided and calming noises sufficed!

Being vegetarian, we were concerned about the food options when going away, but it's safe to say these worries went as soon as we spoke to staff and saw the menus. There were plenty of options for us in each of the three restaurants and if we wanted something, the waiting staff and chefs were more than happy to make certain dished for us. The breakfast buffet in the mornings was always plentiful, with fruit being extremely sweet and fresh. The variety of cuisines and dishes was always astonishing too! The lunch and dinner food was second to none, and with our all inclusive package we felt truly spoilt. Each dish that we tried, from Thai cuisine, to Indian, Italian, Mediterranean, and Western were all hot when they arrived and extremely tasty.

The service from the hotel was impeccable and they truly wished us a relaxing and enjoyable time at the resort. It was my parents wedding anniversary and the staff in the Nest pulled out all the stops to ensure they had a wonderful dinner, providing them with complimentary flowers, pictures and a cake. For injuries, the first-aid system and team were also fantastic!

The facilities in the spa were also great. We enjoyed various and multiple treatments which left our bodies feeling great! The products and techniques used were clearly of a high standard, and overall our experiences were fantastic.

The tour desk was helpful in allowing us to decide on the outings we wanted to do - we went to the local elephant sanctuary, night market, and on the three temple tour in Phang-Nga which were all fantastic and well worth the prices. Special mention to our advisor Nok who ensured we enjoyed our trips and truly took our various needs into consideration when advising us on which tours to do!

This stay would not have been the same without the humble, kind, respectful and dedicated body of staff at the hotel who never said no or found any task too difficult which simply made our holiday one of the best we have experienced. Special mentions go to Manish, Nush, Bew, Pailin, Chefs Alam and Anil, Da, Kwan, Boy, Wisa, Sayat and in particular Norn, Dan, Ae, and Mohit who were the most wonderful people and provided us with utmost service over out 12 days.

We are missing the place already and will definitely be recommending this hotel and coming back to stay...