dusitD2 Hua Hin — Hotel in Prachuap Khiri Khan Province

I live near this hotel in the DusitD2 condominium, I came to the hotel to the pool area 10 times, ordered food there, and swam in the pool (there is no information on the hotel grounds that the pool is paid for guests, nowhere in the lobby or near the pool) the staff just said hello and did not say anything about it. I thought if I order food then I can use the pool, especially since the waiters did not say anything about it knowing that I am not staying at this hotel. And today when leaving the hotel, my girlfriend and I were stopped and told that we must pay 1000 baht for two, we began to ask where the information is written that it is not allowed? We were not given an answer to this question. At first, a girl named Toom, an assistant manager, spoke to us. She did not answer our question about where the information was that the pool was paid for, given that I was paying money for food. We were not pleased with how she reacted to us. She said that if we did not pay, she would call the police! Given that there were other clients in the lobby and this was all happening in front of them. We paid 1,000 baht after we realized that we would not receive a clear answer about where the information was and why we were not warned about this! She was completely incompetent and not customer-oriented, as she raised her voice and did not try to resolve the issue. Then another girl, a front office manager named Panny, came up to us, listened to us, gave us a discount of 500 baht and talked to us nicely. Then they told us that they warned us that visiting the pool was paid)) which surprised and upset us very much, since no one had ever told us about this in all 10 times! After that they apologized and said that it was a mistake and they confused us with someone else. Here is my question, if this hotel is in 2nd place in the search for hotels in Hua Hin, explain to me where is the respect, where is the competence, if this hotel positions itself as one of the best?? They have good cuisine and a cozy pool, but this situation made it so that I do not want to use their services! Many thanks to Panny for her responsibility, kindness and understanding! I wonder if something will change there or not? Here is how my girlfriend and I go there, someone will eat, swim 10 times, and on the 11th time, when they leave, when they are wet and go about their business (and they were and had to cancel them), they will say either the police or pay! Or as the first girl said, turn on logic! Unpleasant! Thanks if someone pays attention! I live nearby and am ready to come and discuss the issue! even in this situation, they could have not taken these 500 baht from us, but said that we have a paid pool so that we would know about it, but alas, they took the money....... later they brought us a printed piece of paper with information that the pool is paid! I will attach all this in the...

Review: Dusit D2 Hua Hin Room Type: Dusit Suite King Room | 6th Floor

Tucked away in the heart of Hua Hin, Dusit D2 blends contemporary design with the warm charm of Thai hospitality. I stayed in the Dusit Suite King on the 6th floor—a generously sized room that boasts a well-appointed layout with a dedicated living area, elegant bedroom, and a spacious bathroom featuring a Jacuzzi tub. The suite delivers both function and comfort, ideal for extended stays or leisurely escapes.

That said, the suite’s proximity to the housekeeping area and the main swimming pool resulted in occasional foot traffic and a lack of privacy. I would strongly recommend requesting a higher floor for a more tranquil experience.

Facilities The property offers a compact but comprehensive range of amenities: a stylish lobby lounge, mini café, landscaped garden, kid’s pool, full-size pool, fitness center, and restaurant. However, parking remains a notable weak point—spaces are limited and service coordination could use improvement, particularly during peak periods.

Arrival Experience Guests are welcomed with a refreshing signature welcome drink—beautifully balanced and truly invigorating, setting a positive tone from the outset.

In-Room Mini Bar A thoughtful inclusion: complimentary selections (excluding wine) allow guests to unwind without fuss. The offering is modest but appreciated.

Dining – Dusit Gourmet (Breakfast) Breakfast is served in the well-curated Dusit Gourmet restaurant, which features ample seating, elegant interiors, and an extensive buffet selection. The ambiance is upscale yet unpretentious, catering well to both local and international palates.

Other Culinary Highlights • Spicy Pork Ribs: Impressively portioned, though the flavor lacked depth and could benefit from more aromatic complexity. • Moo Hong (Braised Pork Belly): Rich, bold, and authentically Southern Thai—a standout dish. • Seafood Bucket: Generous in quantity, though seasoning was on the milder side. • Thai Omelet: Lightly crisped, perfectly textured—a simple pleasure done right. • Seafood Dipping Sauce: Well-executed with a balanced heat and acidity.

Final Verdict Dusit D2 Hua Hin presents an appealing option for modern travelers seeking comfort, thoughtful design, and family-friendly amenities. While certain operational elements—most notably parking logistics and suite placement—require refinement, the overall experience is polished and well-aligned with the Dusit brand. Ideal for short getaways or casual retreats, especially for those who value atmosphere and...

Disappointing Experience During Our Recent Stay We stayed at your property last week, and I feel compelled to share our experience, which I also attempted to communicate directly to the lady at the reception during our check-out.

As someone who is also in the hotel industry, I understand the importance of constructive feedback. That’s why we chose to express our concerns privately and respectfully rather than airing them on social media—we believe in supporting each other to improve service standards. Unfortunately, the response we received was disappointing and unprofessional, which has led us to formally express our dissatisfaction here.

During our stay, I noticed urine stains behind the toilet seat cover. Initially, I chose to remain calm and assumed it was an oversight by housekeeping. I expected it to be cleaned during the next room service. However, to my disappointment, the stains remained even after the second day of cleaning.

Due to my busy business schedule during the trip, I couldn’t address the issue immediately with the staff. I decided to mention it during check-out instead, believing that the person at the reception was a senior staff member. Sadly, her response lacked basic customer service etiquette. She did not make eye contact, did not take a moment to listen attentively, and seemed more focused on completing paperwork than addressing a guest’s hygiene concerns.

Her dismissive behavior felt disrespectful and unprofessional. What could have been a minor issue turned into a negative guest experience, leaving us with an unfortunate memory of our stay. The only thing she said was ‘ Did you take a picture of the Urine ? ? I said no , I didn’t She then said; I will check it when other staff has report to duty, That’s was all she said, As loyal customers of the Dusit brand, this experience has unfortunately made us reconsider our future choices. We currently reside and conduct business in Doha, Qatar, and we often visit Dusit properties here for lunch and dinner with friends and family. However, our recent stay has left us with a negative impression regarding the standard of customer service and staff training. It’s disheartening to feel such a difference in service quality, especially from a brand we have always trusted and supported.

We hope this feedback is taken constructively, as it is intended to help improve service for...