O'nya Phuket Hotel — Hotel in Wichit

SCAM we booked a few months in advance through their website and received confirmation with the price and conditions. We had no further contact with them until a few days before we were meant to stay there - they sent an email saying that our card details didn't go through and that we needed to send them full payment (this was never stated when booking, we assumed we would settle payment when getting there which is what you should always do). We offered to give a different card but they refused, and said that the only way we could keep our booking is if we paid in full by paypal or bank transfer (this should have already been a red flag). We reluctantly sent a bank transfer since it sounded dodgy and they were very rude to us, but the email was coming from the same confirmation email as the reservation so it seemed legitimate. After the transfer was successfully processed, they then confirmed receiving full payment of the original booking price, but demanded we send an additional payment higher than even the first one, raising the price to more than double, and said if we do not pay it immediately we would lose our booking. With only a few days before our trip, we had very few options to choose a different accommodation and much higher prices than when we booked a few months ago. I have never spoken with such arrogant, rude, and pushy staff who take advantage of foreign travelers knowing full well they have little to no rights or alternatives in these situations. They have not refunded me for the original payment and refuse to honor the original price we booked. Do...

We booked a few months in advance through their website and received confirmation with the price and conditions. We had no further contact with them until a few days before we were meant to stay there - they sent an email saying that our card details didn't go through and that we needed to send them full payment (this was never stated when booking, we assumed we would settle payment when getting there which is what you should always do). We offered to give a different card but they refused, and said that the only way we could keep our booking is if we paid in full by paypal or bank transfer (this should have already been a red flag). We reluctantly sent a bank transfer since it sounded dodgy and they were very rude to us, but the email was coming from the same confirmation email as the reservation so it seemed legitimate. After the transfer was successfully processed, they then confirmed receiving full payment of the original booking price, but demanded we send an additional payment higher than even the first one, raising the price to more than double, and said if we do not pay it immediately we would lose our booking. With only a few days before our trip, we had very few options to choose a different accommodation and much higher prices than when we booked a few months ago. I have never spoken with such arrogant, rude, and pushy staff who take advantage of foreign travelers knowing full well they have little to no rights or alternatives in these situations. They have not refunded me for the original payment and refuse to honor the original price we booked. Do...

Horrible customer treatment, very unprofessional, deceptive and untrustworthy. We booked a stay with them within months ahead, everything went smoothly until a few days prior to our arrival, when they requested us to pay the full amount upfront through Paypal or to their Bank account, otherwise they would cancel our booking. Even though in the booking confirmation it stated that we can pay upon arrival, we went ahead and sent them the full amount. After we had done so, within minutes we received another email stating we also need to transfer a sum even higher than the amount we paid for the booking, as a safety caution fee. Threatening that our booking will be canceled if we do not send it immediately. After we pointed out that these were not the conditions we agreed to while booking and showing them what they have said in their original confirmation, they did not care and told us they will cancel our booking of we do not...