Concorde Green Park Palace — Hotel in Maghreb

Friday 11th October - Friday 18th 2024

I booked this hotel literally 6 days before we flew out, total last minute so had no idea what to expect, I didn't read reviews, I went with an open mind, as any other all inclusive hotels I have been to in many parts of the world have been a let down, I needed a rest and someone else to look after us for a change.

The green Park palace did not let us down!

From the moment we stepped off the bus we were greeted by Rami who took our bags to a secure luggage room as we were on a very early flight and couldn't check into our room till 2pm, this wasn't an issue for us, reception gave us our AI wristbands and welcomed us, changed into "holiday clothes" in the large reception ladies room and went to the pool and got lunch, got our bearings and went back at 2 clock, our room was ready, I had paid for an upgraded room just to give us more room and a view onto the golf course (for the hubby) the room was beautiful all white tiled floors, spacious, huge beds, air conditioning, free safe box,wow clean! That's one thing I cannot fault this hotel, it was amazingly clean! Yes, The carpets are worn in the corridors and in need of replacing but imagine how your carpet at home would look if you had thousands of guests day in day out with all sorts, so give them a break, it's a dirty carpet, get over it, every other part of this hotel was immaculate, every single part, our room was serviced to a high standard every day, the maids work very hard (in that heat) and may not service your room till later in the day.

All other areas of the hotel were sparkling clean, cleaned throught the whole day, you could do your makeup in the lobby floor it's that shiny!!

My partner is a chef here in Scotland so always very dubious about all inclusive hotels, the food standards and hygiene, but even he was well impressed with the setup of the food, buffet style/help yourself. not many all inclusive hotels cook right in front of you, green Park has all the chefs in there stations cooking what your eating, your watching it being made! Doesn't come any better than that for us, what they had to offer for breakfast, lunch and dinner was amazing, my 15year old "fussy eater" tried sooooo many different foods, things she would never dream of eating here, so for that alone I thank you, that was the biggest worry that my child would starve, but she really enjoyed the food and it was top quality, the only complaint I would have about the food was the "mash potatoes" too mashy, but we can make them at home, I wasn't there to eat chicken n mash. anyway, the Tunisia food is amazing, beautiful healthy breakfasts, lunches and dinners all week, it's good healthy food, so maybe not for everyones tastes knowing how much everyone loves a McDonald's!

There is also a "snack area" open through the afternoon, I never had to use it, but again a beautiful open area behind the pool if you happen to miss lunch or breakfast, I think it's open till 5pm.

Our family are not big on alcohol, I had maybe 4 vodkas the whole holiday so I can't comment on the alcohol, it tastes like vodka n coke, it gets you drunk like vodka and coke, but definitely not Smirnoff, local alcohol, there is premium spirits like grey goose but you do have to pay for them.

Service in the restaurant is amazing very attentive, quick, the waiters get to know you, they have your drinks ready on your table knowing roughly what time you'll be there, big thanks to Wassim, Nouri, Alaya, both of the Mohammeds, Khamis and Morad for looking after us xx

The main reason I booked this hotel was for the spa,

Abdel who you will see walking about taking bookings for the spa is a lovely man, I would highly recommend the 2 or even 3 day package, you can choose to suit what you need, for 3 people for all the treatments we received and the amazing experience in "the hammam" was an amazing price (well less than uk) go on treat yourself, it's an experience in itself, a big thankyou to Miriam and sabina for making me feel like a new woman again.....love you lots and so...

I write this review with pain in my chest, I like Tunisia as a culture, people but I also have responsibility towards the truth: 1- Kids cannot have Food out of the feeding hours. So basically if your kids skip one of the 3 serving times then they are out of luck finding food anywhere. 2- We were never allowed to bring friends into the hotel even if we paid for them 3- you are Not allowed to change your mind about the table you are eating on, if you feel the heat or its way too smoky .. don’t move or the waiter will embarrass the hell out of you in public. They don’t want to clean more than one table per group. (This happened with me and my family) 4- No transportation is allowed into the hotel... 150 meter walk from the gate, kids that sleep in the car in the way to the hotel should be woken up and walk around 150 to 200 meters ( Happened with us) 5- Cheapest quality of wine and Alcohol in general - guaranteed headache and ulcer every night and morning. 6- you have to wake up at 5 AM to book a reasonably decent location near the pool or else spend the day throwing money on waiters and begging them to find you a place. 7- if you don’t like the Fatty food on the buffet table (basically fatty fried meat and lots of potato and cheap bread) you are out of luck for food. Food menu is exactly the same every day, and no standards whatsoever, what is very salty one day is with no salt whatsoever the next day 8- Hotel offer no baby-sitting, and does not allow you to bring a baby sitter from outside on your own dime ... even if you offer to pay for an extra hotel room for the baby sitter .. so never think of leaving the hotel if you have kids. (Happened with us) 9- No Pool guards whatsoever 10- The Hotel manager and his assistant will never talk to you if you have complaints. Both “Yassin and Mabrook” Rather they will send somebody (Ayman Saffi in this case) to tell you that basically you are out of luck.. of course you are fully prepaid and fully stuck by then. (Happened with us when we requested to talk to the general manager on duty or his assistant) 11- Room Aircondition is set to 25 C, no matter what you do. Hot days, cold days it is 25 C.. deal with it. (Economical for hotel management) 12- Internet connectivity is almost non existing everywhere and it’s advertised as “ High speed WiFi is Included” 13- Beach is very dirty, sun-beds are fully booked at all times 14- The pool is very dirty, My daughter woke up the 3rd day with a sever ear infection. And when we visited a local Pediatrician, we were told it is “a water bacteria usually from dirty swimming pools” 15- The management idea of Public Air-conditioning, is to keep the doors open so the outside air run into the building corridors. On August 13th and exactly at 10:54 PM a western man between the age of 57-62 who appeared to be heavily drunk, started to dance while a Saxophone player was playing outdoor. Stage was full of families and kids. The man was completely intoxicated.. all tourists started to notice and become concerned about his safety and that of their kids who were dancing around him .. I asked the waiters to call security so they can protect him from falling on the ground or on others .. waiters did not want to take responsibility fearing consequences.. the man Kept in wiggling between the tables breaking some and pushing others ... Myself and 2 other men felt obligated to help and end the Fiasco safely, so we jumped and moved the man to the pool area and got him to lay down on one of the pool beds. After that I went and asked for help, I asked the hotel staff if they can take the man to his room so he can sleep peacefully and maintain safety .. they all apologized fearing consequences from management. Finally I have to mention the Great people that we have encountered are: Zainab kids instructor and her support, very caring and professional, Hassan the bar tender, professional and curious, Mido and the entire entertainment team. The housekeeping team. Also a dark skinned smily Tunisian bar-tender...

I notice Management only reply to favourable reviews,this gives out the signal that he knows this place has poor issues.||The good bits;||House keepers work very hard,and polite.||Bar Staff work hard and polite.||Restaurant Staff tend to ignore you,don't clean tables fast enough,and some are surly to the point where they argue in front of guests.||The Dining Rooms are a joke.||Tables slow to be cleared.||You have to ask for salt and pepper.I asked for salt and was given an EMPTY salt cellar with no salt or base to it.||No cutlery available.You have to ask and staff scurry away to find some.||No plates available.You have to ask and wait whilst Staff try to get some.||Wine is local and brutal,undrinkable.||Often tried white which was often warm,not chilled.Undrinkable.||Beer not to my taste,some guests seem to like it though.||I was told this Hotel catered for British guests.||It doesn't.||No English breakfasts,only fried eggs, served beautifully by a lovely,friendly young girl.||Same food over and over again,reheated,reheated and reserved over and over.||Eventually some dishes are so black they are inedible.||This hotel is a 15 minute walk to the local shops,restaurants,and harbour.||A Hard Rock Cafe is a 4 minute taxi ride.||Take a photo of the front of the Hotel with the name visible,and maybe a photo of the Hotel address as the return journey can be difficult if the driver can't speak English.||Always agree the cost before getting in the taxi.||The Pool;||Never saw it cleaned once.||Debris left out over night until housekeepers have their early start.||Umbrellas very difficult to put up ,ask Life guard for help.||Lots of umbrellas ripped torn and broken.||Often not enough to go round,if so ask for replacement.||Pool waiters brilliant and not pushy.||Pool music load and SAME every day,SAME time every day.||Pool games SAME time every day.||Defenitely Ground hog Day!||ALSO people are up really early with the towels on chairs,be aware late,and you get a bad site.It gets HOT here so get a shady place.||Entertainment;||Same Kids Disco everynight.||Groundhog Day 2.||Some Pro outside Acts very good.||Animation Team evening entertainment grim.||They are so tired they just go through the motions.||When they do play music the DJ just bellows and shouts over it.||Ah, the DJ!||What a complete and utter deluded individual.||He actually believes guests come to see him perform.No,guests come, because there is no alternative.||Just as you get your little ones down to sleep,he starts yelling the same grunts and pleas to put you hands up for the rest of the evening til Midnight.||It drives everyone mad.||Guests complain directly to him as I did,and to Management ,but no,the Sledgehammer keeps hammering away all night.||He is relentless.||There is a Beach Party one afternoon,and you have him grunting and screaming all afternoon,as well as that evening.||There is no peace and quiet here.||Now,the Wi Fi ;||There isn't any, although Management will tell you there is.||you may get some in Reception Area,and may get some early morning and late evening in you room,but that's it.||There is no way this Hotel is 5 star,3 star at best.||Corridors dark at night when light sensors don't come on,or light go on and off the timers are set so quickly.||Carpet appalling in corridors and place looks like decorating started,the decorators got fed up and went elsewhere!||I don't blame them.You have to wave your arms about if your'e sat on the toilet to get the lights on.||At least the...