Hotel Le Sultan — Hotel in Maghreb

I visited in March during off-peak time. I would say this hotel is max 3 stars

Cons: Old fashioned air con that was set to "heat only" as its "winter" in Tunisia, even though for tourists it's considered very hot as it was hitting over 20 degrees outside. It was extremely hot at night, but they said they can't put the air con to cold. The TV was TINY. Almost like a big laptop! TV not smart TV, make sure you bring a firestick Sink was draining extremely slowly, they helped to sort this out on the first night, but still not great Shower screen was leaking water through which meant floor was getting wet Low water pressure in both shower and sink Water kept changing temperature, very annoying to shower. No ventilation in bathroom, got very steamy All inclusive soft drinks are served to you from large 2 litre bottles. They didn't have it on tap. This meant that the drinks weren't very fizzy especially when they reach towards end of the bottle. I really didn't enjoy the drinks We landed quite late on the first night, we were given just stale bread and a tomato salad for our meal (I had told them that were vegan beforehand and they told me they'd accommodate but didn't have anything prepared) Vegetarian food was kept right next to meat, which meant people were using same spoons for everything. Alot of cross contamination Apart from couple of dishes that were changed everyday, majority of the food was the same day in, day out. Got quite tiring and boring. No themed nights. Food wasn't labelled vegetarian / vegan. Had to guess. Had to ask staff members to show me around few times but it felt like even they were confused Food was very underseasoned and bland Some of the salad had gone mouldy, I had to point this out to staff Bread was very stale and hard on most days Really poor vegan options during breakfast. There was barely anything to eat expect plain bread and salad everyday. No vegan dessert options The lamp shades in the Japanese restaurant Sakura needs to be cleaned, can see flies in them No shuttle available to go to central town centre. There's nothing to do in surrounding area and the town was 40 minute talk. There was a lot of construction work going on in the hotel. Even if you are trying to sunbathe and relax, you can just hear noise There was late night entertainment on some nights, but this wasn't publicised and most guests didn't know about it. On one of the nights, it was just me and my family watching the entertainment dancers There is a fish tank in the bar which is probably 20cm x 150cm big. It was very dirty and full of algae, can barely see the fishes in there. Felt very sorry for them, they shouldn't be kept in that condition The massage prices are expensive, we managed to book it for half the price at a local massage parlour

Pros: Really friendly and respectful staff, all looked happy and were smiling The restaurant staff tried to be as helpful as possible, even though they didn't really understand the term "vegan". I appreciate their help Even though I was eating the same food every day, I didn't go hungry with the vegan options for lunch and dinner. There was pasta, salads, pizza without cheese, bread, vegetables, etc. The strawberry smoothie served during some dinner times was amazing. I wish it was served for breakfast instead everyday They allowed us to do late check out free of charge The cleaner was so nice and sweet, he decorated our room with flowers The indoor heated pool and jacuzzi is AMAZING and free of charge. The best heated pool I've ever been in. It was so clean and warm, it really made our stay enjoyable The facilities and sunbeds were clean We got to eat in the Sakura restaurant which is Japanese themed. The staff went out of their way to veganise the meal. The noodle soup is one of the best soups I've had. I wish the Japanese food was available at the buffet as well. The view of the beach was amazing Receptionists helped us with any queries we had in a friendly manner

Overall I would not...

Fantastic hotel & holiday!

Room, The room was large and I was very impressed with the HDMI socket in the wall for the TV for media. All tv channels are European and Middle Eastern.

The beds are firm and super comfy and excellent pillows!

Good selection of power sockets.

Nice balcony and the view was excellent. 👍 plenty of cupboard space.

Mini bar (had 4 drinks and our companions room was empty?). Large water bottle left for arrival.

All rooms have tea and coffee but no milk? So it makes getting a coffee harder as we had to get milk from the bar and it’s a fair walk back to the room. We ended up getting coffee from the bar and taking up. Maybe small pots of UHT milk for guests? Or a coffee machine on each floor?

Room cleaning service was great and friendly and did not disturb us.

Restaurant

Le Serail, Nice buffet restaurant and there are daily themes but expect the same food in different sauces. The food quality is high and very tasty and lots of variety. There are egg stations for breakfast and coffee & fruit machines.

Drinks There are 3 coffee machines (plus freshly made station in the morning). 2 juice machines and also 2 x freshly made juice pulp drink machines.

If you like 0% alcohol, all the cocktails have a non alcoholic version plus they have local 0% beer which made my holiday! thanks you!

Starters The only thing lacking was hummus or a dip. There are cereals and yogurts and bread with jams etc.

Main Most dishes are Tunisian based with chicken, beef & turkey. Either grilled or in a sauce. Also egg is popular for breakfast and main meals such as Tunisian Brik & Tajine. Very nice

Sausages, fish, (beef burgers one day) and turkey are grilled in the main area. The only concern is fish was cooked on the same surface as bread or other meats?

There are always vegetarian options as well as soup and bread and at least 4 different pizzas and a pasta station.

I noticed a lot of food waste with people stacking their plates.

Desserts - massive selection during each meal and are excellent!

The ice cream was some for the best I’ve had.

Sakura (Asian a la carte,1 allowed) So….a very disappointing experience and all the food was poor and not very Asian. There are 3 set menus, Sushi- Asian & Thai - sushi. Starters Cabbage salad - a whole shredded red cabbage! In some sort of soya sauce. Sushi was okay but the amount of mayonnaise all over them was crazy. The tempura prawns were okay.

Main meals Pad Thai - I cook Thai food and this wasn’t Pad Thai, no tamarin sauce and tasted like a basic stir fry with chicken and mushroom flavour. I hate food wastage but we left it.

Activities

Beach - beautiful short sandy beach and there are always beds. I did snorkel a few times and it was clear some days but churned up last few days. The sea is calm in morning and the current can be a little stronger other days, lots of fish and some times jelly fish! It’s not tropical as it’s the med so most fish are similar but different sizes and you may get nipped on the ankles by some!

We tried both the paddle boards and kayaks and pedal lows which were fun!

The hotel offers a lot of activities daily from yoga to tennis, archery, darts, dancing diving and many more so you won’t get bored! Lots for kids to do and in evening as well with snoopy disco.

POOL My favourite pool so far and there are always beds available! The water exercise starts around 11am and we tended to move away. Some days though the music at the pool was extremely loud. The BAR at the pool was great but there are no ice creams considering how hot the weather is , which is a shame.

Cafe & spaces

It felt like there weren’t any quiet spaces during the evening.

Le Calife - we used the cafe for ordering coffees & cocktails. Okay to sit in during the day but very noisy in evening as it becomes a kids club.

Pool bar Yasmine - always busy and very handy. Just a shame there are not snacks till 3pm.

The BAR & the reception areas are nice but as the reception is busy it’s often noisy and also has a piano player during...

I have had the pleasure of staying at Le Sultan Hammamet multiple times, and with each visit, the hotel continues to impress me with its outstanding service, breathtaking views, and a team of dedicated individuals who go above and beyond to make my stay unforgettable.

First and foremost, the hotel's location offers stunning views that are truly mesmerizing. The sight of the Mediterranean Sea stretching out before you is a feast for the eyes. Whether I was lounging by the pool, dining at the restaurant, or relaxing in my room, the panoramic views never failed to take my breath away. The serene and picturesque setting creates a sense of tranquility that is hard to find elsewhere.

A highlight of my experience at Le Sultan Hammamet is the culinary expertise of Chef Cooker Saber. His culinary creations are nothing short of exceptional. From the tantalizing aromas to the exquisite presentation, each dish is a true work of art. Whether I indulged in local Tunisian delicacies or savored international cuisine, the flavors were always perfectly balanced, showcasing Chef Saber's skill and passion for his craft.

The bar staff at Le Sultan Hammamet, including Mohamed, Hamza, Soufien, İssam, and Hassanin, are worthy of special mention. Their warm hospitality, attentiveness, and excellent service truly elevate the overall experience. Whether it was recommending a signature cocktail or simply engaging in friendly conversation, they made me feel like a valued guest throughout my stay. Their dedication to ensuring my satisfaction was evident in every interaction, and I am grateful for their genuine kindness and professionalism.

Additionally, the Nautical Club managed by Samir and Hssin offers an array of exciting water activities. Their expertise and attention to safety made every experience enjoyable and memorable. The team's passion for their work shines through, and I appreciate their efforts in creating unforgettable moments for guests.

Furthermore, the animation team led by Jamal, Haykel, and Mouna deserves recognition. Their vibrant energy and engaging activities added a lively atmosphere to the hotel. From entertaining shows to fun-filled games, they ensured that guests of all ages had a fantastic time. Their dedication to creating joyful experiences was evident in their interactions and their ability to bring people together.

While it's impossible to mention everyone individually, I would like to extend my gratitude to all the staff members at Le Sultan Hammamet who contributed to making my stay exceptional. Each member of the team, from the housekeeping staff to the receptionists, played a crucial role in ensuring a seamless and enjoyable experience. Their dedication, professionalism, and warm hospitality are a testament to the high standards upheld by the hotel.

Lastly, I would like to express my heartfelt thanks to Mahdi Alani, the manager of Le Sultan Hammamet. Under his leadership, the hotel operates with excellence and a commitment to guest satisfaction. His presence and personal involvement create a welcoming and caring environment that sets Le Sultan Hammamet apart from other establishments. I am grateful for his leadership and the exceptional experiences I have had at the hotel under his management.

In conclusion, Le Sultan Hammamet is a truly remarkable hotel that offers an unforgettable experience. From the stunning views to the culinary delights of Chef Cooker Saber, the attentive service of the bar staff including Mohamed, Hamza, Soufien, and Hassanin, the thrilling water activities managed by Samir and Hssin, and the vibrant entertainment provided by Jamal, Haykel, and Mouna, this hotel excels in every aspect. I am grateful for the many wonderful experiences I have had here, and I can confidently say that Le Sultan Hammamet will...