Location: The hotel is located in the LAC 1 neighborhood of Tunis. The location was good, safe, and easy accessible. It is near the airport, across from the lake with access to restaurants, ATMs, shops, and other hotels.
Structure-Safety-Security: The hotel is a 3-story gated compound property secured by well dressed unarmed security personnel, fence, and cameras. The fence is a combination of concrete and vertical steel bars. The main gate was manned 24-7. There was a metal detector in the main entrance, but was not been used. There were parking spaces for approximately 30 to 40 vehicles. There was a security camera system inside the hotel and within the compound. The rooms are accessible with electronic card key. The rooms have small balcony that is not easy accessible to intruders. Within the compound there is a courtyard with a conference room and a separate building which appeared being renovated for a Cafe. Smoke detectors were observed around the hotel. Fire suppression system and or fire extinguisher were not observed.
Rooms: The rooms are well kept, decorated, and cleaned. There were two types of rooms observed. One was smaller than the other one. I do not have information on available suites. The room we stayed had a queen bed with typical basic furniture and a complementary bottle of water per person.
The balcony is small, but good enough to breathe fresh air and for smokers. Some of the balconies have side view to the lake.
Amenities: Although there were ATMs in the vicinity of the hotel, the reception could daily exchange up to 20 USD into Dinars. There was a restaurant where breakfast is served, reception area, good size lobby-Cafe area, a small bar area. The hotel common areas were cleaned, well decorated, and smoke-freed. There was no swimming pool - although a swimming pool is shown in on-line websites. There was no Gym, but there was a private one next to the hotel. There were two WiFi available, one protected and the other unprotected without password. Unfortunately, both WiFi were not reliable in the room. Instead the WiFi connections were reliable only on the ground level-reception area.
Restaurant-Food: The breakfasts served in the restaurant was good. The breakfast is buffet style and includes fresh omelets and fresh crepes.
Hotel Staff:
Reception: During check-in we were serviced by Ms. Feriel. A polite, professional, accommodating, and customer service oriented person. We also met Ms. Hana who displayed the same pleasant demeanor and professionalism. They both exceptionally handled our immediate requests. Keep up the good work, kudos to you.
However, with the bell person Mr. Haithem we did not have the same experience as we did with the rest of the hotel staff. After Mr. Haithem took our luggage to the room, I gave him a tip in US Dollars. I was shocked when Mr. Haithem told me that he didn't want US Dollars that he wanted Dinars. I cannot speak about Mr. Haithem motivation to do so. All I know is that it was rude. A tip is a gratuity giving by a customer under no obligation. Other hotel staff were appreciative being tip with US dollars.
Housekeeping: Upon arrival Ms. Fadila housekeeping supervisor, was extremely helpful and accommodating. She gave us the opportunity to see and select a slightly bigger room in which two people can move comfortably. Additionally, Ms. Khadija and Ms. Henda were excellent in making up and cleaning our room. Thanks for a job well done!
Restaurant-Room Service: Breakfasts was really good. Ms. Jelidi Rym, chef, is definitely a good chef. She also treated people with respect, courtesy, and professionalism. She had a very positive vibe. The room service staff was very good, professional and timely.
Besides the sad experience with Mr. Haithem, the professionalism, politeness, and good customer services of these staff is a reflection of the hotel management standards when hiring...
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