MAIA HOTEL SUITES — Hotel in Tunis

Avoid this hotel – unsafe, intimidating, and unprofessional

I regret ever booking this hotel in Tunisia. From the very first days, I felt uncomfortable and unsafe. When I requested an extra room key because my husband and I had different events to attend, the receptionist demanded to know exactly where I was going, what time, and for how long. When I refused to share my personal movements, she became agitated, told me to come back the next day, and only after an argument handed me the key something that should have taken 3 minutes.

It quickly became clear that guests are constantly watched. Staff monitor cameras, track when you leave and return, and even knocked on my door to question why my mother had come up to rest after shopping. Throughout my one-week prepaid stay, I felt spied on, harassed, and unsafe.

The worst incident came after my brother’s wedding, when my mother (unwell and unable to travel an hour to her hotel at 1am) stayed briefly in my family room which sleeps six people. Four staff members harassed me for two days, demanding $100 for her four-hour stay. When I asked to see their policy, no one could provide it. Instead, I was screamed at, bullied, and intimidated until I finally paid and even then, they tried to push me into paying cash. I refused because I wanted an electronic record of what was clearly exploitation.

I was traveling with three young children (ages 5, 4, and 4), and I have never felt so intimidated, unsafe, and unwelcome in any hotel anywhere in the world and I’ve stayed in hundreds across many countries.

To be clear: the rooms are comfortable, and the food is good, but none of that outweighs the harassment, intimidation, and complete lack of professionalism from the staff.

I strongly advise women, especially those traveling with children, to avoid this hotel. Your safety and peace of mind are worth far more than a decent...

We had a lovely experience at Maia Hotel.

The rooms were luxurious, comfortable, clean and spacious for a family traveling with 3 kids. I liked that we were able to stay at a hotel that had an actual kitchenette included with a kitchen sink, microwave and basic kitchen appliances and utensils. The pictures advertised on the booking apps are definitely not overrated.

All the staff were warm and welcoming at all times, the staff at the entrance desk of the hotel, the reception assisting us with check in and check out, the housekeeping staff and all the guys at breakfast every morning.

The breakfast was definitely something to look forward to every morning. It was not your usual ‘mass production’ buffet style setting. Our breakfast was cooked on arrival, from a set menu that we were able to choose an item across a few categories, and we were never limited if we requested anything additional. Their breakfast offering is definitely quality over quantity although their portions and variety are more than enough for me personally.

Additionally, the location of the hotel is in close proximity to other attractions, 10 mins from the airport, 3 minute walk from a local supermarket and has a lovely restaurant right next door.

Thank you Maia Hotel and team for providing us with a wonderful...

Shockingly wonderful hotel! Beautiful interiors. Well furnished rooms, living room with two couches (one is a sofa bed) and a kitchenette, separate bedroom, dressing area with lots of shelves; a mini apartment!

We were expecting a continental breakfast and were surprised by a menu and waiters!

The evening front desk man who checked us in was amazingly hospitable and helpful. He arranged for someone to buy us a bottle of wine (the person had to take a taxi since there is no alcohol in that area of Tunis), brought us ice, and helped us order dinner to be delivered. The phone in the room didn't ring so he actually made three trips up to our room! Over and above.

Enthusiastically recommend this hotel which is a 10 dinar taxi ride to and from the airport (confirm that price before you get in. Despite the meter reading 11 tnd on the way to the hotel, The driver tried to get us to pay 20 )...