Elaa Cave Hotel — Hotel in Ortahisar Beldesi

The hotel is great but impossible to get a hold of any staff to book the accommodation, had to call 3 different numbers for 3 hours before they picked up the phone. when we checked out of the hotel I had forgotten couple of dress's and my husband left few pieces of clothing behind the bathroom door. We tried calling so many times but we couldn't get a hold of anyone, finally got a hold of someone and a man took my number and he said to call back and that they will pass the message to manager of the hotel, never got a call back . I kept calling for 4 days finally a man picked up and basically he said sorry we cannot do anything about it and no one has found anything, In reality is either the staff took them or they just didn't even bother looking for it. In normal circumstances a hotel would keep the item for few days and if no one calls for them they get rid of it. when we checked in the hotel room someone had left a pair of pants in the closet so how is it that my clothing just went missing. I'm very disappointed by the experience that started so good and ended so bad and unfortunately would not recommend anyone to a...

We booked 2 rooms directly with the hotel for our stay in Cappadokya. When we arrived in the afternoon there was a young boy at the reception and the receptionist spoke with us at the phone. Firstly we were shown 2 rooms in the main building, then we were rerouted to the Elaa Suites building, about 200mt further, where one room was shown to us and it was ok. Therefore we move with all luggages to the Suites building. We discovered then that the second room was half the size of the other room and very dark. |We asked to have a larger rooms, so we moves our luggage to a bigger room, available only for that night. On the second day we had to move all luggage again to the small room and the third day we decided to leave the hotel.|Breakfast is organized with a small and crowded self service table at the first floor and few seats (not enough to accomodate all the guests of the rooms when it's raining or cold) and a terrace on the 2nd floor with 2 sun umbrellas, one is not standing still. |Carrying food and drinks on the terrace is made by guests. Not very comfortable on...

I stayed in suite 99 in the units across the little road from breakfast and reception. If you are ok with steps up a few terraces the flat is gorgeous. Impeccably decorated with a collection of Ottoman antiques, incredible carpets and gorgeous textile artwork. The are multiple day beds to curl up to read a book, large windows in both rooms and a wonderful large bed with fresh linens and excellent pillows. An ensuite tea service and an upstairs private terrace and bathroom with large shower and plenty of clean towels. Besides the beauty of the rooms the great joy is the view into the central village of old Ortahisar. Epic. ||I’m happy I could easily negotiate the metal spiral staircase that leads to the upstairs bathroom and private terrace. If a person has mobility issues I know there are more suitable and equally beautiful suites on...